Horrible service. I've been here many times and the service is usually OK. Not today; I actually walked out after the lady giving me a pedicure refused to clip my nails, didn't trim the cuticles or even clean around the nail bed. I asked if that's all she planned to do and she said yes, so I got up and walked out. I'm not spending $100 for a mani-pedi & tip with that sort of service. Read Less

I always have mixed feelings about this place. I want a nice soaking tub and chair as well as a perfect manicure. They nearly meet this at a fair price. Their chairs are awesome, they do a nice foot rub with paraffin wax, and they do a clean polish. Also my gel nails have stayed on longer here than anywhere else and they were done fairly well. The one thing I worry about is the cleanliness/sanitation. Sometimes the files/stones don't appear clean when used. Also to know something is actually autoclaved (those bags tools come in) it has to be sealed and the color of the lines change. This is not the case here. They put tools in a bag that has not been autoclaved properly. Not sure why but that's a fact. Read Less

I tried getting in at two other places for a no chip removal before going to this one. I thought, how much can they mess up removing it? Yeah, worst no chip removal ever. Used a Dremel to buff the top coat (I have never experienced that before for no chip) and nicked my fingers a few times. Felt like my nails were on fire! Then barely soaked in acetone (usually at least soak for 5 minutes) then used a buffer to remove the polish (usually they use a cuticle pusher and sort of peel it back off the nail). He nicked my finger so it was bleeding a bit but at first i thought it was leftover red polish. So I licked my finger and wiped it away and he was saying I ate my blood and making fun of me. Really weird. He did file the nails a bit but didn't apply any clear polish or oils to my nails. My nails were throbbing. Expected more from past experience! Read Less

If I could do no stars I would. They do an okay job it's mainly just the service given. I went in to get a full set but the guy that was doing my nails was rude, disrespectful, uneducated and lacked customer service. I should've known the experience was going to be bad from the minute I saw them arguing about who was going to get up and help me. I asked for a matte top coat and he said "ew that's ugly you will ruin the nail color" as he refused to do it. Then he made the comment of "wow you must not do anything with your life other than sit around" because of my nail length preference. He then decided it would be a good idea to point out some scars I have on my arm with the comment, "I can tell you hurt yourself when you get mad, that's disgusting" He also made a comment like "you're hiding your phone from me so I don't see your dirty text messages" He kept stretching and yawning every five minutes making me feel like an inconvenience but the list goes on. All for $50. I know I could've just left but I'm not really the type of person to just walk out without paying like that. Like any other place, just be ready for an unpleasant or pleasant experience. Read Less

I love this place they do a great job on my nails they take their time to make sure your nails look just like you want them the people are very nice over all they do a good job the prices are a little high but you get what you pay for my nails last up to 3+ weeks I go here every time check it out you won't be disappointed! Read Less

Worst experience ever. The staff was not friendly. There are no liner women that work here and the men refuse to touch other men's feet. However they didn't tell us until I was 1/2 way through my pedi and my husband was soaking. Go somewhere else.Read Less

We made an appointment for 2 a week ahead of time.  Ended up waiting 35 minutes.  They started working on my friend's feet 10 minutes before mine started and they finished at the same time.  Not to mention the man's breath smelled of rot.  Sorry, won't be coming back. Read Less

They were very nice but kept stopping to check their cell phone. They also didn't have the first two colors I selected, then filed my nails down and made me bleed. I had scabs for several days. My Polish also flaked and chipped very early. Read Less

i walked in to see if they could do my indidual lashes no one greeted me they all looked then continued doing nails or what ever they were doing then i asked if anyone could do my lashes they said they were to busy and to come back but it was at least 2 workers that were not busy they told me to come back tomorrow and i did and again not everyone was doing something and they still did not greet me when i walked in and they still said they were to busy they are very rude and i will not being going back there any time soon Read Less

I used to come here all the time without any issues but the other day I went in and had one of the worst experiences at a nail salon. Let me say that I have been getting pedicures and shellac manicures consistently for years, at various salons. I usually go to Envy Nails on University and love them but I have moved and want to try to find a new nail salon on the East side.. They never used to do this here, but recently, to take off your shellac, they make you stuff your hands into these teeny tiny little bowls (about the size of a votive candle). I am not exaggerating. I get not trying to waste product, but making your customers force their hands into super tiny bowls? It was very uncomfortable. Any person with common sense can see that it's ridiculous. Typically, I like places that use the tin-foil method: they wrap your fingers in cotton balls soaked in acetone and then wrap foil around each finger to secure it. It is much easier on your nails and also much faster. I know that might not be the most cost-effective but you're in the service industry--the client is supposed to feel comfortable, not pained. The other day, I made an appointment at 5. I showed up at 5 (maybe 5:01). I had shellac on my hands. I then had to soak my hands, in those tiny bowls, for 20 MINUTES. Again, I have been getting shellac taken off for years now; it does NOT take 20 minutes. I finally kept taking my hand out and the guy kept trying to say, "You're not done yet." Please--the shellac was literally peeling off itself at that point. I vocalized calmly that my hand hurt after being in the bowl for 20 minutes and he seemed surprised/ didn't care. Of course; he's probably never had to put his hands in there. After twenty minutes of soaking, he took another few minutes to use the sand-paper thing to sand off the rest. I didn't time him on this but again, it should not take THIS long to take shellac off. Additionally, the guy doing my nails kept looking up at the TV to watch the news. Overall, I was there for an HOUR AND 50 MINUTES. For just a shellac and a regular pedicure. It should NEVER take that long. Not to mention, the guy kept criticizing me for "picking at my feet". I have these weird bunions/calluses (I still don't know what they are; my podiatrist was never able to diagnose me; they are from running and my short stint as a teacher & being on my feet all day), but he would not stop. I was polite and just responded, "Okay", but I was mortified. I'm sure he was just trying to help me, but again--I have been getting pedicures for years; you honestly think that's the first person who has told me that? Also, I have to live with my feet- not you. I was not complaining about them. I didn't realize asking for the $5 callus remover was an invitation to comment on my feet .I didn't ask you for your opinion. I don't understand why people don't understand how rude it is to make comments on other people's appearances. I certainly trust their expertise, but again--I did not seek out your opinion. You offered it to me and then continued to scold me despite me responding that I understood your previous criticisms. Enough, dude. I'm certainly used to nail techs making comments but never this bad. Typically I try to go to the same spot over and over again, so that I can be a trusted customer, and also, so they can just get used to my feet and realize it's not a big deal, but I recently moved and thus have to find a new salon. I might just go back to Envy Nails even though they are 20 minutes away. I was so embarrassed, and not to mention extremely restless after an hour and 50 minutes. I left and didn't leave a tip. I've never not tipped at a nail salon. I've only not tipped ever, twice in my life. Read Less

I have been to Star Nails numerous times and always had a pleasant experience. The staff is courteous and helpful, the area is always clean, the chairs are very comfortable, and I love that they have messaging chairs while getting a pedicure. The staff always ask if the water temperature is too hot or too cold or if they are messaging too hard or too soft.The price is very reasonable and I never have to wait too long. Sometimes I call ahead but they do take walk-ins which is nice. Now that the weather is warm I will definitely be going for a pedicure. Lets just hope the weather stays nice so I can show off my nails. Read Less

I went in on a Sunday morning at 10:30am and was the only person in the shop. My water wasn't too hot but I can move past that. I just got a spa pedicure and it was $35. Someone correct me if I'm wrong but there's no regular pedicure? I'm not complaining because the spa pedicure was pretty luxurious but I just didn't want to pay so much so I would have settled for a basic pedicure instead. My nail tech did not speak to me but she kept looking up and smiling, that is A-OK with me. I get pedicures to relax, I'm not looking for a conversation! I did notice that once people started arriving they weren't properly greeted. One girl came in and stood there for what felt like minutes until some said, "Hi! Pick a color and sit there." They take credit cards but you can't tip on the card, so bring a few singles for that or use the janky ATM in the salon lol! It's not bad but it's definitely not the best. Read Less

Did a nice job! The staff was pleasant and very accommodating of my short timeframe and was able to do both my shellac manicure and pedicure at the same time!Both nail technicians took their time and gave a terrific massage on my feet and hands. Length and shape were perfect. I usually always have to ask for small changes at other places but didn't have to do that here. The parafin wax treatment and hot stones were a pleasant surprise as I haven't found another nail salon who provides these as part of their basic pedicure service. I found a specific polish color online that I was looking for and although I couldn't find a similar color on the samples, they were able to track it down for me!This was only my second time here and both times were very nice. Hopefully they can keep the consistency going and I'll certainly keep returning! Read Less

11.18.2015 Update: I came back to this review today to state that I stand by this review still and to let you know that this was not written by an anxious bride! :)5.15.2014 I have been getting the most amazing pedicures at this place for years. This past year I have had the worst experiences. The day before my wedding I had an appt for mani pedi and they told me I'd be out in two hours. Well I didn't leave for 4 hours. I wanted fake tips, and my nails painted with an OPI polish I brought in. He told me he couldn't use the OPI polish I brought.  Confused, I agreed on a natural French gel look. First he started a shellac and I asked him what he was doing. Then I had to explain again I wanted fake tips. So he started the gel after putting on tips, but he made the white part way too long. I told him the proportions were off and he quickly and angrily filed ALL of the tips off completely. I asked why he would do that and what the point of getting fake tips was when I wanted my nails to look longer than they were (at the time completely cut short because I was gardening).  He started getting rude,  condescending, and hurting me with the rotary filer. I was so frustrated with trying to explain, but he didn't know English,  and so i gave in and started crying because I was trying so hard to explain the simple look I wanted. I asked him to just take everything off because it was going on three hours and I needed to leave so I could pick up my gown before alterations closed. He started soaking my hands and the manager said he would have someone else do my nails. The second guy who did them told me that using a natural gel powder would make my nails look old and withered so he suggested a pink gel. By the time he finished my nails looked like they were red and hit with a hammer and were too long. I had never had someone do something like this to me and i had trusted them to make it right. I just wanted to leave at that point. I paid, rushed to pick up my gown just as alterations was closing, headed home and cried because my expensive nails looked awful and were too long to function. That night I clipped them down, filed them, and painted three coats of my OPI polish on them to cover them up. I've never had such a frustrating time and wasted so much money. That is the one thing that went wrong for my wedding, everything else was perfect. Because of this huge let down, they lost a frequent customer for good. Read Less

Not sure why Star Nails has low star ratings.  I think Star Nails is hands down a 5 star nail salon!  I enjoy getting my nails done every month (mostly pedicures), and this place gave the BEST pedicure I've ever had.  They fit my mom, 2 aunts, and me in at the same time as we walked in.  They were extremely friendly, talkative, and professional.  Included in the pedicure was a Parrafin wax, salt scrub massage, lotion massage,  callus removal, hot stone, and of course the shaping of your nails.  If I lived in Madison, this would be my new "go to" for nails.  Great job Star Nails..... Read Less