I was excited to try this salon as it has been rated the best in Madison and I received recommendations from two trusted friends. I read reviews, indicating they had a friendly staff, ,quality servic... Read More
I was excited to try this salon as it has been rated the best in Madison and I received recommendations from two trusted friends. I read reviews, indicating they had a friendly staff, ,quality service, reasonable prices and a great facility. What more could you want in a salon. The staff was friendly and I like the Balayage color concept, but It didn't turn out quite as I was hoping. I understand it takes some time to get a new clients hair perfect so I will give them another chance. I will caution you, that I went in expecting to pay $145 and was charged $220 without being informed. As I color my hair often it was damaged, the stylist recommended a conditioning treatment, which she informed me was an extra $25, I agreed, expecting the service to be $170. When I got out, it was, $220, apparently she used a glaze that was an additional $15 and offered a blow dry (not even a style) that was an extra $35. I was in workout clothes and going to the gym, I would have never paid $35 for a blow dry. And I would never pay $35 for a blow dry that wasn't a style. Bottom line, I wasn't informed about an additional $50 in charges and felt somewhat taken advantage of. I did inform the manager of my mis-understanding. In addition, I found the operations and to be dysfunctional, run down and down right dirty. I made a 7:45am appointment, I got a confirmation that my appointment was at 7:30, I rushed to get there only to find out that they system malfunctioned and I had to wait 15 minutes for my appointment to begin. When I walked in, there was blank wall that looked like a water feature, with no water, and scaly calcium deposits on the wall. The white walls were terribly dirty. The website mentioned a relaxation area, I saw one area with dirt stained sofa backs and some magazines. I was left in my chair to process. When I sat in the cut/color chair, there was no place to put my purse/bag except the floor, which had hair on it. And finally, there were construction workers on ladders changing lightbulbs. Again, not a big issue if it was a mom and pop small business that charged reasonable rates but to pay $220 for a hair color, I would like to walk into a beautiful clean facility and walk out with great looking hair. Not just dry hair with and ok color. They did deliver on the friendly staff piece, all the people I interacted with were kind and friendly. I will try them again, in hopes that I just got them on a bad day and hope that they will paint their walls and clean the floors. Read Less