First time there and not impressed at all. Upon entering the "Spa" the receptionist offered me water, coffee or tea...which is great and expected. She hung my jacket and handed me a paper cup of water... Read More
First time there and not impressed at all. Upon entering the "Spa" the receptionist offered me water, coffee or tea...which is great and expected. She hung my jacket and handed me a paper cup of water. She then asked me my shoe size, I replied and she went to a basket to get some sandals, you sit right in the entryway to change your shoes, since there was no where for me to set my cup she said she would hold it. So it felt awkward to be taking my shoes off there with someone ...standing over me...next, she took me into their waiting room, no issues there at all. Another client came in about 5 minutes after me and was taken back for their service before me. My masseuse, Shelley, came to get me and took me straight back to a room, asked me "what I was looking for" and I said a full body massage with concentration on my neck and shoulders. She then said okay, you can hang your clothes on the hook. So I did, then the massage started at the time she entered the clock in the wall said 2:15, which was wrong, but none the less an hour massage is what was paid for. She had some sort of allergic reaction she was dealing with which I understand is not her fault but my appointment wasn't even booked until a couple hours before, why take clients if you are having coughing spells that require you to leave your client for 5 minutes in the middle of the massage? She then finished and I looked at the clock and it was 3:05. So I thought. Wow! really only 45 minutes and not relaxing at all. Most times my masseuse will ask about oil in my hair or scalp area...this didn't happen, before I could say anything she had her hands in my hair full of oil. So after the massage I wasn't shown the restroom or offered any toiletries to fix my now oily messed up hair. I am used to items such as combs and other small toiletries being provided. Shelley then asked the receptionist if I could use one of the brushes in the salon, she didn't want to let me use one because they are personally owned by the stylist. Okay, that's fine...but then she found a brush in another room so I could at least not have to walk out of there wit my hair all over. When my boyfriend asked how my massage went I told him these things and he chose to call to complain. We received an email back from the owner, Mark Mathews, his staff told him that they offered me a shower, not true! And offered a $10 discount towards a future service. Spa services are expensive, spend your money elsewhere! See More Read Less