Let me start off by saying I've been holding off on writing this review since 12/21/2017 and rating them 1 star is beyond generous, I mean more generous than giving a starving person food. I speciall... Read More
Let me start off by saying I've been holding off on writing this review since 12/21/2017 and rating them 1 star is beyond generous, I mean more generous than giving a starving person food. I specially went to this salon and booked an appointment with Olive (the owner) because I saw someone with a style I liked and they told me who they went to...looking back on it, I should've asked if this person was blind because maybe they couldn't see the horrific chop shop job Olive does to hair. I went in for a 3:00pm appointment on 12/20/17, I was very simple in that I didn't want my part touched, just the sides faded and the top slightly trimmed. As I would try to re-direct her since she went all Edward Scissorhands on me, she would get irritated and sigh heavily and roll her eyes so I just wanted it to be over and get out of there. She made a comment about the back of my hair not laying down because I have a cowlick (which I've had all my 28 years on earth and it's never been a problem for other hairstylists....this is a loose term I use for Olive) and that she would have to trim a bit more (come to find out later that that "little bit more" was actually a giant chunk of hair scooped out of the back of my head...literally there is a pothole on my head). She didn't want to give me a mirror at the end (guessing she didn't want me to see the bald spot) and charged me $55. My sister is in a similar industry and I know how hard she works and that tips aren't easy to come by sometimes so because I'm a good person and generous, I sadly tipped her 20% on top of her over-charged service that was beyond piss poor. I was genuinely so upset that I called the next day to speak with Olive. Olive was extremely irritated to speak with me and I flat out told her "this is the worst haircut I've ever had" and her response was to laugh! She scoffed and laughed and said she refused to believe that it was the worst haircut I'd ever had since she had been cutting hair for 40 years. I told her how incredibly rude it was to laugh and dismiss me and that it still was in fact the worst haircut I had ever had, the part was uneven and crooked, the tip of my hair flipped over like the whale's fin in Free Willy and the giant pothole in the back of my head made me feel so embarrassed that I was grateful for it being hat-wearing season. I told her that I understand the industry because of my sister but she would always make right by the customer if she ever ruined a service. Olive decided it would be a good business practice to laugh again, in response I asked for my $55 and 20% to be fully refunded, which yes she did right before she said "fine, you can come in and the front desk will take care of it" and then hung up on me, but the smug nasty attitude that my entire experience came with left the worst taste in my mouth, I'm sure that there are people who think Olive is amazing but guess what, she used Helen Keller's sight to cut my hair, I'm still growing it out a month later and I honestly hope she closes her doors soon so people will get to keep their entire head of hair. I would rather pay people to walk away then to let them endure the rude, nasty, smug, unskilled, untalented, arrogance of Olive. That's all I can say about that. Read Less