First timer today....Loved it! The pedicure room was so relaxing...they turn off the lights, no one is allowed to make noise, so all you hear is the wall fountain, and relaxing music while you get reflexology and massage. Then my nails were done to perfection, and gentle brow waxing! Felt great when I left! Read Less

I received a gift certificate for Christmas for a spa manicure and pedicure. We (my sister, mother and I) called a week ahead (after being told they were booked for an entire week) to make an appointment for a spa pedicure and gel nails. The receptionist said 6:45 was the only time available and we inquired if that was enough time. She assured us that they would finish our nails, but don't accept customers to begin after 8:00. Upon arrival, some of the employees seemed very i...mpatient and rushed like they didn't want to do our nails, and instead wanted to go home, regardless of our appointment. My pedicure was great aside from the fact that the employee's seemed irritated and wanted to go home. (The person doing my mom's nails ran out so fast my mom couldn't even give her a tip and had to leave it with the receptionist) I then went to get gel nails. I got the impression that the lady who did my toes didn't know how to do gel nails as a guy walked out and began to do them. (No biggie) I did not receive a manicure however! He simply chopped all my nails off in a matter of seconds sloppy and crooked, then began go the gel nails. He asked what shape I wanted and then asked if they looked ok. I said I wanted them a bit shorter and he responded with "no they'll be shorter when I file them". So he finishes doing them, and let the girl who did my pedicure take over. He then comes back about a minute later and informs her she's using the wrong drill bit. She was confused and then had to have him show her which one it was. My nails look great besides the fact that my cuticles look awful and they're too long. (The girl doing my nails was sweet and I truly don't care she didn't know) But I never received lotion or oil or anything for a manicure. I then go to pay (I'm not a confrontational person) and I'm charged $28.00 on top of my $50.00 certificate for a mani pedi. (Yes, I also included a tip because I'm the better person) My sister called the next day and asked why I didn't receive a manicure as well as a problem she had with her experience and the owner's response was "well they thought since she got a full set she didn't want a manicure" yet, I paid EXTRA for the gel nails, AND gel polish. I'm angry how overpriced they are. I had a $50 certificate for a mani pedi but only received a pedicure. I could have gone to my normal salon and received a mani, pedi, the full set of gel nails with gel polish for almost as much as I paid for extra WITHOUT a $50.00 gift certificate. Very overpriced, and rude staff. Not outwardly, but so rushed like they didn't want you to be there including the receptionist. I went to pay (mind you she was on her phone while I was getting my nails done) and she greets me with "hold on". They're in it for the money alone. I will NEVER go back or recommend them to anyone! See more Read Less

Came in Friday for a full acrylic set. Everyone was nice however just 2 days later my nails look terrible. Extremely dull and polish is fading. They look as if I had them done 3 weeks ago! Bad quality. Read Less

My experience sucked but the after math of my appointment sucks worse. Not only did the employee it was illegal to take dead skin off my feet with a certain tool but he also started clipping skin off the sides of my big toes. Like a lot of skin. Now I've been dealing with a really painful feeling beside my toenails. To make matters worse the area is now getting infected. Read Less

1st full set in years. They looked terrible. Like bubble tip nails. Seriously, had treated myself and a friend to nails for the holidays and both of us were disappointed. Service was friendly but either lacking in skill or just didn't take the time. Will be searching for a new salon to continue my service. Read Less

I’ve been going here for years and this place is amazing but I’d like to shine a little light on my nail tech Zuki. She’s so sweet and amazing and always does a fantastic job. She’s helped me pick out what to do, and helped me steer clear from what not to. I highly recommend her and anyone elseRead Less

Jessie did such an awesome job. My nails were a total mess and she was able to fix them up within the time frame of my lunch break. She was super meticulous and my nails literally look perfect. Will definitely be going back. Read Less

I am updating my review as they resolved the problem for me. They got me in to fix my nails and now I am in love with them! Ken always does a great job on my nails and I’ll be scheduling appointments with him in the future. He fixed my nails and shaped them perfectly. Thao was great at listening to my concerns and made sure throughout the appointment that everything was going well, which I really appreciated. A whole new set had to be put on and I was told that I may be interrupted due to time restraints but I was not, which was great. I will definitely be coming back in 2 weeks for my fill. Thank you utopia for caring about your customers and customer satisfaction! Read Less

I come here at least once a month with my mom and a couple friends, every time it's amazing! Everyone here is so nice and if you are stuck at deciding what you want they are always happy to help! I've never been disappointed with the staff or environment. Thank you Utopia for being perfect!Read Less

After reading the reviews, I was hesitant to come in . But I'm glad I did. I got a spa pedicure and And fill . It was so relaxing and the tan blonde girl who did my pedicure was very personable and made it a very relaxing experience. Will be coming back for sure Read Less

I love the services here, they are amazing. But I am so sick of never being taken on time. They advise you to be 10-15 min early which I always do, and I am never seen until 15-30min after my appt. time. Read Less

When I first got to Utopia, I thought everything was very clean and staff was super friendly. My nail tech was great! She made conversation and made me feel like I was a regular. I'm always hesitant about going somewhere other than my regular nail salon, but this had been rated #1 in Kenosha and I was part of a wedding party, so I figured, "alright, let's indulge in wedding activities". However..... Only 1 WEEK after my appointment (which was with a bridal party) almost ALL of my nails (which were French Tip, btw) have either chipped, cracked or peeled off. What a disappointment! THEN almost all of my toes have become sore with ingrowns- something I don't normally ever get with my normal nail place (like I said, I'm picky about my nail salons). I called the location and the man on the phone only guarantees nails for 1 WEEK- 1 WEEK? REALLY? Everywhere else is 2 weeks! Plus! For the price I paid to get my nails done, I was hoping for some higher quality product AND service. The best he could do was put a $30 credit on my account. Now let's get this straight...by account he meant AT the salon NOT my credit card. $30 doesn't even cover the whole no-chip since my entire bill was $68 (plus tip). And since I live over an hour away the best he could do was transfer my "credit" to a friend that lives in the area. Needless to say, I will NOT be returning to the salon. Keep the $30 credit AND this review. Read Less

This is the best nail salon I've ever been to!! Too bad I live 70 miles away otherwise it would be my go to shop!! They had an awesome pedicure room. It was dark, relaxing and amazing decor and totally sanitary. They use disposable tub liners and you have the option of buying your own "kit" for $5 that you can bring with you each time and free replacement when it goes bad. Service was great and I like that they offer discounts if you pay with cash. Read Less