I am not one to write reviews but I have to say this was the WORST experience I have ever had in a nail salon. My sister and i booked an appointment at 9 am for a wedding that we are in. My other sister went in to labor early this morning so i called to cancel the appointment but no one was there and they don't have a voicemail set up. I called a little after nine to reschedule the appointment with no problem. When we went there my sister and i were told to sit and wait. We waited about 15 minutes and they took me to my chair for my pedicure. About ten minutes in to getting my pedicure the older gentleman walked over and said we cannot do your sisters nails with the baby she will need to wait until your done. ( thought this was a little odd as I have brought my kids to MANY salons before) so I say that's fine. We are about done with my pedicure and the older gentleman approaches me in a rude manor again asking if I was the one who had the appointment at nine. I responded that I was and that my sister was in labor so I had to reschedule. He said if u would have been here at nine we would have gotten you in. I felt as if i was being scolded for rescheduling. I said I called to reschedule he said not until after nine. I argued back and said I called before nine and didn't get a voicemail. So I called when I had a minute to reschedule. He explained to me no one gets there until 9. OK. So we proceed on to my manicure. My sister now sitting next to me tells me she is hungry and needs to get above mentioned baby food. Tech responds to her you go get food, or it would be better you go eat and come back. My sister not a very patient person has now been sitting for and hour and a half didn't like it much and said I am waiting for her to be done. The again above mentioned older gentleman asked me what she would like I told her the same as me. But we will need to go get food first as baby is hungry he said that would be good as we don't have time for you now. Needless to say we went and got food and did not return. The work they do is great but they are incredibly rude. I took her to my favorite salon instead. I will not be returning to be yelled at by a nail tech. Side note: at salon we went to there was a 18 mointh old baby with a lady in a chair and the workers were playing and cooing over him. Much better customer service. Read Less

Terrible !! Really that's all that needs to be heard !! several times ( 4) I've had scheduled appointments , sometimes days in advance and when I get there they say ' Can I help you " ? well yes, I have an appointment , Go Pick color please !! is their response... seriously 45-60 minutes later (after scheduled time ) they seat you at a counter chair and there you wait, and wait , and wait ....no customer service what so ever ....several people will just pop in and work on you're nails when they finally do get to you, 10-15 min with one girl then she leaves and does somebody else's nails and I get the guy who just finished cleaning someone's feet for 10 minutes then a kid comes in ( V's Daughter) she buffs and paints your nails while the they take care of someone else's feet ...Then that's it !! you're suppose to be pleased and happy ....bottom line is I've seriously gave this place several tries and always the same results ...THE WAY OVER BOOK APOINTMENTS !!!1 NEVER ON SCHEDULE !!!! ALWAYS TALK TO EACH OTHER IN THEIR LANGUAGE SO YOU DONT KNOW WHAT THEY ARE SAYING ( VERY! VERY1 RUDE !) Never will return .....HORRIBLE !!! Read Less

Never coming back again. Everytime I come here I think to myself why did I come here again? I made an appointment at 11:30am. I showed up at 11:25 am, they told me pick a color and 5 minutes. 10 minutes later, they ask if I have color on my nails, I say yes and he tells ME to remove my nail polish. No that is your job! That is why I came to get a service done. 25-30 minutes later, still no help from anyone with no end in sight. I left and am never coming back. Read Less

I have been coming here for 3 years and decided to take my friend from out of town here today. I was so embarrassed I even brought her by the end. When we were sat to get started she asked what I wanted and immediately told me I couldn’t get the style nail I wanted because of my nail beds being too short. I bite my nails and I know my nails are short, hence wanting to get them done. I’ve gotten this style plenty of other times at this location and they proceeded to have tell me Rudely multiple times how short my nails were. Then they started talking about it in a different language which was so obvious because right after another technician made a rude comment about my nail beds looking bad to my friend. Already annoyed by my experience, she was very impatient while doing my nails and commanded I sit up and move forward during the gluing process of the fake nails. My experience was far from relaxing or enjoyable, the level of professionalism was not there. I loved coming to this place and rave about it to my friends but I will not be sending business this way any longer. I shouldn’t be made to feel self conscious about my nails especially when I pay a lot of money to come to the salon. If this happens again while I am here I will be saying something publicly and will not return. Read Less

I have been coming to Serenity since they opened several years ago. I have tried other places and just keep coming back. Yes, I have had a bad experience here or there but my good outweighs the bad. I currently have shellac on my nails that is 4 weeks old and still in great shape, my nails are just too long for my preference. I have brought in numerous pictures from Pinterest and V copies them almost identically. Don't come to this salon if you're looking for a quick in and out- you will likely have to wait a little while because they're almost always busy. Read Less

It's my favorite place to get my nails done. I've gotten both acrylic and gel done here. Everyone does a great job, I think the girls name is Mi mi and she's my favorite! They're very friendly and professional. They also do an excellent job with eyebrow waxing. I quit getting my eyebrows done by my hair stylist because Serenity does a better job.Read Less

I visited here for a shellac manicure from out of town and my nails have looked beautiful for a month! (The polish looks perfect still, my nails have just grown.) Very affordable. I received many compliments. Thanks!! Read Less

My nails are not the same shape. I will have to fix them at home. Yes I'm picky but everyone wants their nails to be the same shape at least. My polish is splotchy. The nails themselves are bumpy. And I was extremely uncomfortable the entire time getting them done. Overall I would not recommend them to anyone. I tried to save some time and have someone else do them for me. Well that's a bust, I'll be redoing them myself anyhow. Bummed. Read Less