On Sunday, September 3rd, 2017, I purchased the following services from Nail Arts. (Second Level) Manicure and Spa Pedicure for $71.00, Eyebrow Waxing for $10.00, Total W/O Tip $81.00During the eyebro... Read More
On Sunday, September 3rd, 2017, I purchased the following services from Nail Arts. (Second Level) Manicure and Spa Pedicure for $71.00, Eyebrow Waxing for $10.00, Total W/O Tip $81.00During the eyebrow waxing, the Nail Technician accidentally removed half of my eyebrow. The Nail Technician apologized and mentioned that the same accident occurred with the previous eyebrow waxing customer. Nail Arts refused to refund me for the eyebrow waxing services. My manicure was applied three times, by one Nail Technician and the Nail Arts Manager, because of an issue concerning the Top Coat interfering with the white French Tip nail polish. Before leaving Nail Arts, I received physical and verbal confirmation that my manicure had dried by the Nail Arts Manager. However, that wasn't the case, and I returned within fifteen minutes for repair work. Although I purchased the pedicure with the callous removal, I did not receive the callous removal. When I mentioned the negligence to the Nail Arts Manager, I was offered a $20.00 Gift Certificate. After an hour of leaving Nail Arts, my manicure was ruined and my callouses were visible. Once more, I returned to Nail Arts, with the intention of negotiating a credit card refund with the Nail Arts Manager. The Nail Arts Manager was aggressive, argued with me for fifteen minutes, then provided me with an additional $25.00 Gift Certificate.Even though the Nail Arts Manager provided me with two Gift Certificates, totaling $45.00, I have no intention of returning to Nail Arts because I am not jeopardizing my physical health for a terrible quality, although complimentary, manicure and/or pedicure. Additionally - The pedicure, manicure and waxing equipment at Nail Arts are visibly unsanitary. The conditions are unacceptable and potentially dangerous. Nail Arts should be investigated by the Brookfield Police Department before there are more nightmarish infections. Read Less