Wonderful experience! Can’t say enough good. Everyone was very friendly and professional. I got a pedicure with Svetlana and would highly recommend her. She’s very sweet and meticulous with her work! My boyfriend got a massage that he was happy with as well. Thanks Brick House! Read Less

My first appointment at The BrickHouse was on the fly for an eyebrow wax.  I was so impressed with Rebecca, I scheduled my first facial.  This was the best money I have spent in years.  I felt renewed after my facial.  Rebecca shared what products she was using, what they do and made me relax all at the same time.  She was kind and caring and didn't talk too much.  She visited just the right amount and always made sure I was feeling good.  While my skin was nourished, my soul was rested.  This is an oasis in a busy, hectic life.  I hesitate to go on more, because then everyone will want this opportunity, but I will share.  I have my next appointment on the books already!  If you just need an hour to yourself or a gift for someone, I highly recommend this little touch of heaven. Read Less

Very impressed with the massage by Ariel. She is a talented massage therapist..she genuinely cares about the client. She made sure it was relaxing. She helped my shoulder pain immensely. It’s a chill environment with great coffee as well. The front desk woman was very accommodating and personable as well. I’ll be coming back for another massage with Ariel. Read Less

Booked a couples facial and wasn't let down.  My husband and I really enjoyed our facials, it was my husbands first and we can't wait to have another. They used great products and we were not disappointed by the facials we received.  Only thing I would note is that extractions are extra. Read Less

Did a spa package today, it was amazing!! My only bummer was my name polish on my nails is already chipped, maybe if they do shellac for there manicures this would fix that problem. Otherwise well worth a visit the facial was sooo amazing!! Read Less

The BrickHouse is a wonderful pampering experience that I highly recommend! I used the gift card my husband bought me for Christmas and treated myself to a massage today. My appointment was with Kolae and she is friendly, professional, and an amazing massage therapist. I will definitely be going again. Thanks and keep up the good work!!! Read Less

I really enjoyed my pedicure. Very relaxing Although minutes after I left I noticed that the polish on my toes was already chipped Also I was very disappointed to learn that they don't do acrylics I really liked Opal, the nail tech who did my nails. She made me feel very relaxed. And I enjoyed my coffee For these reasons I give it 3 stars Read Less

Not done yet but got the the indulgence package with my best friend. It's our first message and so far definitely set up to be the best! My coconut rose earl grey tea is amazing and her drink is pretty good as well. I'm pregnant and they were very careful and professional with our messages :D would highly recommend! Read Less

I just came from my first Massage at Brick House. It was a gift from a friend from Christmas 2015. Was pleasantly surprised that they honored it after 2 years. I had the best massage ever from Reese. And a great coffee on the way out. Thanks Brick House for a great morning. Read Less

The hot rocks is terrific, it loosens up your muscles and lets you relax. The staff is kind and friendly. At the end of your stay, you get a treat and some water, which is always so nice after a massage. Read Less

Love the Brick House they do good service and it's relaxing getting a  massage and one of my favorite person I love is Cally King love their coffee bar and their facials they do on you!!! Their coffee coffee taste delicious and fast service great customer service!!!! Read Less

Really great massages! I have gotten massages at several spas and resorts and mine yesterday with Ariel was the best massage I've had anywhere. Customer service was also great from everyone who works there. Read Less

This is a very well run spa. Serious kudos to the manager or owner who has implemented processes and trained the team. From the warm welcome to the friendly good-bye, everyone I interacted with was on the same page. Everything was timed perfectly so when one service ended, the next was waiting. The spa is very clean and well put together. I enjoyed a massage, facial, and pedicure. All were wonderful but it takes service, not just services to make a spa and the service was impeccable! Read Less

Today I took advantage of the holiday special for $90 90-minute full body massage. This was my second massage from Brickhouse and the staff is very friendly from the start. The atmosphere is great, I love the decor, and my massage was also great. The woman who gave me my massage was great at communicating with me about my wants and needs. Read Less

Thank you for giving my daughter & I the most memorable experience donated from the heart by The Brick House via "Make-A-Wish" that will be treasured forever... <3 I am sorry to inform you that our dear Lexi lost her battle with Leukemia and yet the massage and pedicure we received from you gave a lasting impression and treasured gift to remember. Thank you Brick House & staff... <3 :) Read Less

I have gone to 5 different places for massages. Although 4 of those were good and 1 was not... not one has compared to my massage with Aerial at BrickHouse. Wow the best ever and have scheduled in advance several times. Read Less

This is the first review I have ever felt the need to put on any business page. Hands down one of the best massage experiences I've had. I walked out feeling so refreshed and like my muscles were new again. As somebody who struggles with chronic back pain, massages are difficult to get because they are either too intense or too gentle. My massage therapist did an AMAZING job and I will definitely go back to see her. Read Less

I would give 6 stars if it was possible. From the second I walked in, to the second I left, I felt like a queen. I never once felt uncomfortable or unwanted. Ariel gave me a full body massage that I never wanted to end. She was gentle but got every spot that was aching. If a nuclear bomb went off on Spokane while I was getting my facial from Kayla, I wouldn't have even minded. I could've died happy, it felt so amazing. Even caught myself falling asleep when she was massaging my hands. And Nereida, who gave me a pedicure, was so very kind and wonderful to talk to. I don't think my toes have ever looked nicer! Thank you Brickhouse for such a wonderful experience and for employing such wonderful people. I will DEFINITELY be back! Read Less

I came in to have a facial done today and the lady judged me for who I am and what I was doing with my property and I had uber driver drop me off for an appointment and she accused me of disposing trash in front of her massage parlor. I felt discriminated, terrible vibes leading right into an $85 facial which was about to be my fifth appointment I will never go back again. Read Less

Let me begin by saying that this review is ONLY related to my experiences with waxing. I have not done any of the other services, but judging by the prices, I would expect much more based on even what I received with simple waxing. It wasn't my first time there for a brow wax, and while I didn't have any problems the first time around, it hadn't really left a strong mark on me. Everyone was nice, though, so I went back for another go. This time was not so great. The aesthetician called me back into the room first by mispronouncing my name. I get that a lot, so I didn't think too much of it. She then made a joke about how she couldn't see so well without her glasses.So one would think she would put on glasses of some sort to wax my brows. No. Her glasses were in her car apparently.. Yes, the aesthetician, who self-admitted that she cannot see up close very well performed an entire brow wax without any sort of glasses. Need I say that they were not done very well, and when she was "finished" I had to ask her to pluck stray hairs. (Isn't this standard with brow grooming?) She admitted she hadn't seen those. (I bet.) She also tried to get stray hairs with wax rather than tweezers, which resulted in uneven lines. I noticed the next morning (to my horror) that there was a small line going up into the center of my arch. My advice would be that if you find out your aesthetician needs glasses but refuses to wear them for whatever reason, run, do not walk, to the exit. Read Less

My wife loves this place and I see why. She has taken me to have a whack at my uncontrolled eye brows. We have done this twice and both times it was a good experience. They use a hot wax to shape the eye brow then rip it off enough to cause a blood curling scream. No I'm kidding, it doesn't hurt at all. My wife goes for more than this though she does massages and some other services. Read Less

I bought a spa day for a friend and I to give us a chance to relax. This included a massage, manicure and pedicure. First the massages were amazing and started the whole day off to a great start however when it came to get a manicure i had asked for gel nail polish which doesnt take much longer than a regular manicure. I needed the gel nail polish because I work in the healthcare field and that is all i am allowed to wear. The lady who was assigned to me rudely said "uhh i dont have time for a gel manicure only time for a regular". after saying this she did go talk with the front desk and decided that there was no time when I know having gel nail polish instead of regular nail polish would have maybe added ten minutes if I am being generous. I would have appreciated maybe a little bit more flexibility; for example she could have said we can do the gel polish but due to time restraints we can skip the massage if this is ok with you? Also the polish that she did put on did not cover my whole nail on each of my fingers. It was missing one full side of each nail. I have always thought highly of Brickhouse and in previous visits have been blown away at the escape they have provided me however my last experience there will definetly influence my decision about going there again and referring it to others. Read Less

Went to have a pedicure with a girlfriend and mini spa day. From the minute we checked in we were told no for everything. No you can't add a manicure, no you can't do paraffin, no you can't do gel, no we don't have time for french tips, no we don't do any designs. We thought paying more for a "spa" experience would have brought more options, not less. The girl doing my pedicure hasn't showered and was wearing a shirt that you could see down the whole time (not professional). ...My friends toes looked like a child did them and we were rushed out because they overbooked for the day. When we checked out, somehow the cost for 2 simple pedicures and paraffin was $146, which is outrageous. Especially considering my friend had to repaint her own toes when she got home because she was too embarrassed with how they looked. Very disappointing experience overall. See More Read Less

I recently went to BrickHouse for a massage with Reese. Highly recommend you book an appointment with her if you have back pain!  After the massage my back felt better then it has in many years. My mom also goes to Reese regularly and is thrilled with how it has helped her knees and legs feel better. I wish I was local and could be a regular, but will definitely book an appointment again when possible. Read Less

I came In and got a massage and the therapist talked about their personal life the whole entire time. I came in to relax and couldn't relax because the therapist talked the whole time. For my first experience at the brickhouse it was so horrible. The front desk girls seemed like they had no idea what they were doing. Very disappointed and won't be back and probably won't recommend any of my friends or family to the brickhouse. Read Less

I've been going here for several years now.  I get all my massages and pedicures here.  Top notch in every way.  I've tried other places when I've gotten coupons or gift cards, but always come back to brickhouse.  The extra treat of coffee and a truffle is a nice touch.  You cannot go wrong with Brickhouse.They also just remodeled so it's even nicer on the inside! Read Less

I took my two girlfriends for a spa treatment this week. The personnel at The Brickhouse could have been any nicer, or professional. Thank you all concerned for making us feel good and look good. Highly recommend for a nice treat. Read Less

Been here twice, both times for three services. Facials were excellent; pedicures good but not so much to justify high price; and massages very disappointing and way overpriced. Will return for facial only and get other two services somewhere else. Read Less

Friendly service. However, I am a licensed nail tech and nearly 50% of my mani and pedi did not get completed. Highly disappointed, especially when my  mani and pedi with gel polish on my hands was over $100 . I was getting my mani and pedi for a special occasion - my daughters wedding- because i don't typically take a $100 splurge like that. I chose to get gel on my hands since the wedding was still 4 days away and I wanted it to last, but by doing so my toes and fingers did not match in color and they do not put the gel on the toes. My feet were not scrubbed nor were my heels or sides of feet relieved of calluses. My fingers were not soaked and cuticle removal was not done. I do keep my feet up and realize that my feet do not need much extra scrubbing however, when I pay for a service, I want all steps completed. Read Less

Don't even bother TRYING to book a time at this place. Why? Because they won't even uphold your appointment time. I had booked a stone massage for my dad, and the appointment either got cancelled or pushed by them for another time. When I had finally booked for the third time, at a SPECIFIC time at 4PM EVEN AFTER CONFIRMING THE TIME BEFOREHAND, my dad got a call asking why he hasn't shown up at 2:15PM. I call again asking why I was put down for 2:15, when I had confirmed for 4pm. The only thing the receptionist could say is "I don't know what to tell you." I am beyond livid. Is this how you guys conduct business? BrickHouse clearly doesn't care about customer care and how to handle their customer disputes.I'm disappointed as I know my dad was looking forward to it, but BrickHouse lost my business and I'll be mentioning it to friends where not to go. It's unfortunate because I can't even finish my review on the massage itself. Customer service deserves a big fat F. Read Less

I've been to The Brick House several times for pedicures. It's been hit and miss depending on who is the technician. More good than bad usually. Today I had a facial and pedicure from Sharon. If you go for these things - be sure to request her. I haven't been this relaxed in weeks! The facial was perfect in means of technique, products - love the eucalyptus cleaner! My face felt great afterwards - not as greasy as it usually does. And true to form - my hair looked like I'd been shocked! But that is good sign of a great facial. The pedicure was lovely as well. Sharon didn't chat my ears off but instead just let me sit and enjoy. She is has a great touch and I enjoyed possibly the best leg massage ever. Nicely painted red sparkly toes and I was off. The place is very comfortable and offers gifts, jewelry and yummy coffee too. They almost always have a special and you get extra goodies. I got a cupcake, a coffee, a little cupcake and an insulated lunch tote - what a deal! Read Less

Had a great massage with Allissa on Tuesday. I have arthritis in my back and hips so I was a little nervous the massage would make things worse. She was great though, just the right amount of pressure and that night I slept like a baby. The next day I had the least amount of back pain I've had in a long time. The girls up front are wonderful and I find myself often having business meetings there in the front room. I'm not sure about the coffee but the hot chocolate is great. I will definitely be back! Read Less

The shop is very cute and comfortable.  The tech did a pretty decent job on my shellac manicure but failed to remove the prior polish completely.  I have small spots of deep red on the outer edges of my nails.  I also paid $45, pricier than other manicures I've had, and the tech didn't trim my cuticles.  After I was done, the front desk lady reminded me to let them know if polish needed to be removed next time as that adds time to the service, but I had done so when I scheduled the appointment.  I did receive a little gift mug and chocolate on my way out with a coupon for a free latte.  All in all, I'd rather pay less and just have the nail service done more thoroughly.  I wouldn't recommend this place with enthusiasm, but I'd give it another shot. Read Less

Awesome place overall. I had a massage there one time that I got as a gift, and it was so great. I also recently started getting my eyebrows waxed there and they always do a great job, they are so flexible and can squeeze me in when I need it. I don't know if I've ever had the same lady twice to do my brows but it's always very consistent and well done. The setting in the room is very relaxing as well, usually almost fall asleep when I'm in there lol. The receptionist is really great also. Read Less

I love this place.  The acrylic nails are so fun and last such a long time.  No matter how stressed or  in a hurry I am, the experience leaves me relaxed and with a great product to show for it.  I especially love the level of professionalism shown by all the staff.   One thing I absolutely hate is constant meaningless personal chatter while I am getting a treatment.  At Brickhouse the staff is a perfect balance.   They are friendly and talkative enough yet I never have to worry about being bombarded with personal small talk.Bravo to the owner for putting together this business combination!Mary moltke Read Less

My husband had been working long days on his feet for several weeks (not typical for him), and decided he needed his first pedicure. After finding out 2 days before our Saturday appt that another salon (*cough* Sprout) could only do each one-hour pedicure one at a time, I called Brick House. They were able to fit us in at the last minute. My husband got the "sports pedicure," and I got the classic.Our nail techs were great. Friendly, but not overly chatty, and didn't ask a bunch of awkward questions trying to fill the silence. (I once had a pedicure at Spa Paradiso where the lady asked me why my bf of 3+ years and I weren't married--really?!) My husband was nervous but they put him at ease. I really like that they make their own brown sugar scrub, and the whole process was leisurely and relaxing. It was definitely not the quickie pedicure that you'll get in a strip-mall salon.I haven't had anything other than a pedicure here, but I will go back as money allows. I haven't tried their waxing, but if you don't tell them explicitly what you want, it isn't their fault if you don't like it. Read Less

I went to Brickhouse 5 days before my wedding. My mom and I had gift cards, so we decided to make an afternoon of it. We signed up for manicures, pedicures, and unfortunately, I signed up to get my eyebrows waxed.Five days before my wedding, I lay on the table as the young woman starts gooping up my eyebrows with wax. My mom was trying to be friendly with her and asked where she had gone to school. As I lay there with hot wax drying on my eyebrows, she proceeds to tell us that she wouldn't recommend her school because she had to teach herself everything she knew. Should have been a huge, red flag, but I've never had my eyebrows botched before, so I didn't think anything of it. When she handed me the mirror, I laughed because I didn't know how else to handle the fact that a quarter-inch more than necessary was gone from the inside of one, just one, of my eyebrows. Now that I think about it, she plucked, and plucked, and plucked. After staring at myself and wanting to burst into tears, I said, "funny how you hand someone a mirror after waxing their eyebrows, yet there is nothing you can do about it if they are unhappy..." or something to that effect. For the next week I was stuck making jokes about myself getting married with half an eyebrow because there was nothing I could do about it. My fiance even NOTICED the botched job without me even having to point it out. He has since requested I do my eyebrows myself from now on. They have zero shape to them, and like I stated before, one of them is a quarter-inch too short. And now, I get to look at the horrible job forever in all of my wedding photos.As far as the other services, the pedicure was great. The polish has yet to chip after a week on the sand in Hawaii and a half marathon. The one somewhat annoying thing about the pedicure was having to listen to the woman complain about her fiance spending money on his 18 wheeler and how he "spent the money without asking," and "bought a new truck without asking," and "that's why we didn't get married LAST summer." Part of what going to the spa is about is for relaxation. Not only was it completely unprofessional to talk about her personal problems, it just wasn't relaxing.The gellish manicure started peeling the day of our wedding. Not a big deal. I'm not used to having long nails, so I was probably hard on them. After we got married, I immediately cut my nails and picked all the polish off that I was told would have to be professionally removed. The polish came off quite easily. Initially, it looked great, but I don't think I'd pay extra for a gellish manicure again.I hesitate to return to Brickhouse. I expected so much more after reading they won "Best Of" in the Inlander. Makes me wonder if all the employees kept making submissions to get the spa ranked that high. It just wasn't that wonderful. Read Less

Give me clean eyebrows and a smooth lip - Awesome, great, thanks.Give me chocolate after my appointment - AWESOME, GREAT, I'M COMING BACK. Sue was very thorough and non-intrusive. They have specials on Monday-Wednesday:Monday - 10% off of 60 min. or more massageTuesday - 10% off pedicuresWednesday - 10% off wax services Read Less