I used to get my french acrylic nails done regularly here a few years ago until I stopped wearing acrylic nails. I went back a few weeks ago and was very disappointed in the quality of service. First... Read More
I used to get my french acrylic nails done regularly here a few years ago until I stopped wearing acrylic nails. I went back a few weeks ago and was very disappointed in the quality of service. First, the staff is the same as a few years ago, but they still cannot speak proper English to even communicate about the services you want. Second, because of the first item, I could not even visually demonstrate that I wanted long acrylic french nails. And, I wanted my toes done the same. They did my hands and toes at the same time, and while enjoying the massage chair and trusting they knew what I wanted, they did my toes with gel polish, put a clear coat on it (extra $)! The girl doing my hands started to do the same, even though I told her I wanted my nails longer (which means you add tips, right?)and I didn't look at my toes because I thought he knew what he was doing too. After stopping her and he intervened in very broken English, he finally realized the issue. But worse, he blamed me for the misunderstanding. Then, to add insult to injury, my acrylic french nail was started way too high on all but the one finger he asked me if it was okay. This means that it didn't get done at my natural nail line, so it looked awful from the start, not after 10 days when they grow out. And, to top it off, it also makes them more money because now I would have had to come back in way sooner! And, he wouldn't have been able to do a fill, it would have to have been another full set because of the way he did them so poorly. And, the gel clear coat on my toes has become yellow, so I will have to remove it where if he had done the acrylic like I asked it would have lasted at least a month or more since toenails don''t grow as quickly. The statement "You get what you pay for" might apply, except I paid $105 for this! I will be finding another salon and pay for a quality service and a clear conversation. This is an honest complaint from someone that did business with them for years and finally realized my patronage wasn't valued when I got poor service possibly as retribution for complaining. Or, there quality just isn't what it used to be, sadly. Read Less