I'm really disappointed. I have been coming to this salon for the past year or two, and have had great experiences for the most part, but today I left feeling upset. I went in for a shellac color chan... Read More
I'm really disappointed. I have been coming to this salon for the past year or two, and have had great experiences for the most part, but today I left feeling upset. I went in for a shellac color change. I picked out the color; what I thought was the same color I had had a few weeks before- a peachy-pink, very light nude opaque shade. When she brought out the color, she showed me and it was Barbie pink (about 6 shades darker). I stopped her and told her it must not be the same color. She told me it got lighter under the lamp (the last polish I had at this location did not do this). I asked her if it was a color changing polish, she said yes (meaning it will only be that light color when the polish is warm, and it's fall in seattle, so that would be very infrequently). I declined the color changing shellac and went for another similar nude shade. As soon as she painted the first nail, I could tell it looked very see-through, and not opaque like I wanted. So, I asked her if it was going to be opaque or if it was going to be very sheer. She said "no no, once I put the third coat on, it won't be see through".Fast forward to my polish being finished and, surprise, it is still see-through and not at all what I wanted and made very clear I wanted several times. I could have just opted for another color after the first nail and it would've been pretty easy, had she just been truthful.She asked me what I thought, and I was honest and told her it was not at all what I asked for or was expecting, and that I wish she would have just been honest that it wasn't going to be what I wanted and we could've fixed it before she finished. Then, she shows my hands to other people paying and tries to get them to tell me it's a pretty color. Yes, maybe other people like it, but that is not the point. Despite having been a very loyal customer at this location and seeing this nail tech regularly for a decent amount of time, I was offered no re-do or discount for the outcome. This left a bad taste in my mouth and this location just lost a customer. Read Less