First off, my review has absolutely nothing to do with the customer service at this place. The nail technicians here were all friendly and kind, and they did a great job of handling my niece's (age 5)... Read More
First off, my review has absolutely nothing to do with the customer service at this place. The nail technicians here were all friendly and kind, and they did a great job of handling my niece's (age 5) first kid manicure/pedicure. (Which is no small feat.) We came in as a wedding party, and four of us were grabbing manicure/pedicure sets, with one being french tip and one being gel. The comments I am making were across the board. While other people here have mentioned "everything is clean", I saw all the tubs being cleaned after the previous group, and it definitely wasn't up to par for cleaning out a motorized tub. Additionally, there wasn't any option to purchase a set of my own tools for the manicure/pedicure, and the sterilization sprays/cleaners were in the public bathroom. I wouldn't say I would necessarily trust that level of cleanliness. My mother (who is diabetic) decided not to do a manicure after seeing this.They were nice enough to do a third coat of polish to reach opacity for me, but they should have never tried to stop at two coats. The application was clearly not opaque, and my cuticles were a mess. The filing of all my nails was completely uneven, and I had asked for rounded squares and just ended up with rounded nails. I have to cut them some slack because I had an older technician, and they did a better job with painting my sister's french tips, but her nail shape and cuticles were still not up to par. The ladies here were friendly, and I would say it's a good place to bring along the kids, but don't expect a great manicure here. I usually am city-hopping between SF and Portland when I get my nails done, so my standards are set pretty high. This place would do in a pinch. Read Less