Worst. Experience. Ever.
First off, I grew out my nails for about 3 weeks so I could get a nice manicure, because I absolutely hate acrylics.
I showed her a picture of the nail shape I w... Read More
Worst. Experience. Ever.
First off, I grew out my nails for about 3 weeks so I could get a nice manicure, because I absolutely hate acrylics.
I showed her a picture of the nail shape I want, because I've have problems communicating that in the past. Then I explained that I wanted it straight on the sides, squared top slightly rounded (like in the picture). She filed them SO short, then filed the sides slanted inward. I had to stop her and tell her I wanted them straight. Another woman came over to help her and she cut the sides into a slant! Then a 3rd woman had to come over and fix it.
The 3rd woman explained that they were now too short for what I wanted and said I would have to get acrylics. I told her didn't want acrylics and they weren't short when I walked in. The first woman filed them all the way down to the skin!
The first woman came back (which I was not to pleased with) to do my French tip gel. Throughout the manicure she kept swiping the polish off, she even got some in her hair, then she would just paint over it. Which caused thickness and bubbling.
Finally, time to pay. The woman informs me that I owe $30. Confused I reread the sign and it states 'Gel polish French tip: $20'
So I say "$30? Your sign says $20."
The woman takes about a full 30 seconds to reread the sign and asks me to point it out. I do and she goes "oh. Just the polish is $20, the manicure is $12," then she points to the part of the sign where it says 'basic manicure: $12', "so $20 + $12, you actually owe $32"
My friend who was with me got a chrome gel polish manicure with acrylics, and hers came out to $40, but they expected me to pay only $8 less for nonacrylics and no chrome.
So I tell the woman "under the manicure section it says 'basic manicure: $12' and at the bottom of the list it says 'gel polish French tip: $20' nowhere does it say 'manicure not included' ...what?"
Another woman came over to try to "explain" to me why I was wrong; I wasn't. She told me it was $25 plus tip, $30. So I say, "okay. So she said $30, then changed her mind to $32, then you said it's $25, but your sign says $20... which is it?"
After calling over several other employees to argue with me and trying to involve another customer to back them up she finally said she'd give it to me for $20.
I had been to this location a few months ago and got a $25 pedicure and French gel polish for $20 and I paid $55. Not $55 plus $12.
They were just making things up and tying to argue with me to get more money. Never again. Read Less