31 Reviews

Serenity Nail & Spa

Mukilteo, Washington
Reviews
Kitty C.
18 May 2018
REPORT
Set an appointment. Got there early. A set of three walkin got sat before me and they then asked me again what I wanted, even though I said what I wanted in the phone call prior. They didn’t write m... Read More
Set an appointment. Got there early. A set of three walkin got sat before me and they then asked me again what I wanted, even though I said what I wanted in the phone call prior. They didn’t write my name down or anything. I don’t have a lot of free time and I was using my lunch break because my nails were looking pretty bad. Now I wasted my break and I didn’t get my nails done because I had to leave. Read Less
Crystal Philipp
16 May 2018
REPORT
Went in two days in a row, both times they told me to come back tomorrow. I will give them credit, at least they told me that they could not fit me in instead of telling me to wait 30mins and then not... Read More
Went in two days in a row, both times they told me to come back tomorrow. I will give them credit, at least they told me that they could not fit me in instead of telling me to wait 30mins and then not getting to me at all. The staff has always been nice to me when I visit, but often they are shy and don't talk or say too much. Read Less
Heather Watland
13 May 2018
REPORT
I love this place! I have been coming here for 5 years now. They do an amazing hot stone massage with your basic pedicure. I have never had a bad experience here. The staff is very friendly and they a... Read More
I love this place! I have been coming here for 5 years now. They do an amazing hot stone massage with your basic pedicure. I have never had a bad experience here. The staff is very friendly and they are good at remembering you when your a regular. We make it our ritual to come every mothers day for a pedicure and they never disappoint! Read Less
Alicia Jackson
5 Apr 2018
REPORT
Great salon. They do a great job. Friendly staff.
Julie Shelton
19 Mar 2018
REPORT
I've been going here for 4 years. Their massage chairs are the best! Friendly and clean.
Joan J.
31 Jan 2018
REPORT
Clean and quick, but they do not remove callouses or corns except with a rough sponge which does nothing except hurt the rest of my foot.  The massage was weak as well as the hot rocks but the polish ... Read More
Clean and quick, but they do not remove callouses or corns except with a rough sponge which does nothing except hurt the rest of my foot.  The massage was weak as well as the hot rocks but the polish was correctly applied.  No upgrades were suggested.  Not too sure if I'd go again. Read Less
Jessica T.
22 Jan 2018
REPORT
While nail specialists in this establishment are awesome because they don't gossip in different languages about you, they did miss a small portion of my toe nail when painting it. They also commented ... Read More
While nail specialists in this establishment are awesome because they don't gossip in different languages about you, they did miss a small portion of my toe nail when painting it. They also commented on the amount of cuticles they had to cut out (which didn't make me feel that great).We walked in to the establishment and asked for 3 mani's and pedi's which they could not accommodate. They were able to squeeze us in for the pedi's but were not able to squeeze in our mani's. Instead, they gave us a 5% discount on our pedicures for the inconvenience. Read Less
Nicola Danielle H.
19 Dec 2017
REPORT
Average service. Pricing was pretty good, $25 for a pedicure with a leg scrub and lotion, and hot stone massage. Ladies that did me and my moms pedi did not talk to us at all, and didn't ask what we w... Read More
Average service. Pricing was pretty good, $25 for a pedicure with a leg scrub and lotion, and hot stone massage. Ladies that did me and my moms pedi did not talk to us at all, and didn't ask what we wanted for nail length or anything. Not exceptional anything here, but the polish and treatment was nice. Read Less
Katelynn L.
19 Oct 2017
REPORT
Nails down, the most friendly and generous service a salon could give! The setting is professional and classy as well as Seahawks decor, very festive and homey. Such sweet and talented ladies. Will be... Read More
Nails down, the most friendly and generous service a salon could give! The setting is professional and classy as well as Seahawks decor, very festive and homey. Such sweet and talented ladies. Will be coming back again! Read Less
Heather Krofchek
10 Oct 2017
REPORT
I have been getting my nails done for 15 years And I can honestly say this is the worst nail place I have ever been too and I have been to a lot of places. I called to make an appointment for a fill a... Read More
I have been getting my nails done for 15 years And I can honestly say this is the worst nail place I have ever been too and I have been to a lot of places. I called to make an appointment for a fill and a pedicure. The guy who answered on the phone said he only had time for a pedicure but I could come tomorrow for both. and I said I will find another place because I more so needed my nails done and to have them done that night. And he insisted that I come in and he will do ...both for me. I started with a pedicure first which was decent but not very good. The paint was messy and didn't come to edge of my nails. Then I went to get my nails done and the guy noticed i had some nails coming up and said I needed to have them all redone. So he starts making phone calls and acting very rude and frusterated with me now that he had to stay longer to do a full set and to remove my nails. He didn't even remove them the proper way with acetone; he just started ripping them off with clippers and it hurt really bad. I told him I wanted my nails long just as they were before when i came in and thought he understood exactly what I wanted but when he was finished they were so short like as short as my finger tip and the polish was messy and didn't go to the edge of my nail. He didn't match me with the correct nail size and he filed them crooked. $70 later and It was already late and they were closed, so I said nothing and went home and showed my husband. Even he said they looked awful. I called in the morning and complained to a lady who said I could come in and get them redone so I thanked them and came in to have redone. And the man who did my nails was there again and he rudley glared at me and told me I would have to pay and extra $10 to have them done long the way I wanted? What? I told him no way will I pay an extra $10 it was a matter of filing them no doing anything special. He was rude and shouting at me and rolling his eyes at me and not making any sense and walked away from me to another customer and it was silent and awkward the whole time. Luckily another girl did my nails who was much sweeter. I was so unsatisfied with my nails and the customer service I recieved I will never go there again or recommend anyone go there. Terrible experience and super unprofessional and way over priced. See More Read Less
Swedy B.
6 Oct 2017
REPORT
I came to this salon very long time. Actually they did a great job. super happy and friendly. All the guys there. I kept 5 stars.
Dena Moreno
12 Sep 2017
REPORT
Loved it! Cindy did an amazing job! They got us in as walk-ins right away. Excellent service!
Ali B.
6 Sep 2017
REPORT
Hands down the best nail salon in the north end, Tom is an expert! I will not go anywhere else, beautiful inside, clean and friendly. Very fair prices.
Kim Nguyen
28 Aug 2017
REPORT
Very busy with bridal parties, but was able to squeeze me in, excellent professional staff! My mind is at ease knowing that it is sanitary clean as each customer gets a new liner n sanitized tool... Read More
Very busy with bridal parties, but was able to squeeze me in, excellent professional staff! My mind is at ease knowing that it is sanitary clean as each customer gets a new liner n sanitized tools!!!!! Love the Seahawks decorations, GO HAWKS! Read Less
Michelle Callaway
12 Aug 2017
REPORT
I have been going to this place for 5 years. Staff always friendly and professional!! Tom the owner is very nice and make you feel very comfortable warm and relaxing place. Best choice I ever mad... Read More
I have been going to this place for 5 years. Staff always friendly and professional!! Tom the owner is very nice and make you feel very comfortable warm and relaxing place. Best choice I ever made. Love it. Read Less
Jennifer Scherz
5 Aug 2017
REPORT
Tom does nails so fast and so good that I won't let anyone else do my nails. The girls are alway great when giving me a pedi too.
Dawne P.
4 Aug 2017
REPORT
Staff was great! Julie finished up my french and top coats then half leg wax. She did a fabulous job, super friendly and courteous folks! I'll definitely return : )
Emily Monesmith
22 May 2017
REPORT
Clean, nice staff, decent location. 3 stars because after school it's very crowded, the lady doing my pedicure cut my cuticle so bad, and its now a huge scab and sore.
Rose P.
9 May 2017
REPORT
Had shellac manicure and showed them color I wanted but they didn't understand me. Went home and within 3 hours my nails were chipping. Shellac nails should last about 2 weeks but it only lasted 3 hou... Read More
Had shellac manicure and showed them color I wanted but they didn't understand me. Went home and within 3 hours my nails were chipping. Shellac nails should last about 2 weeks but it only lasted 3 hours. It's so inconvenient that I have to go back and redo. Waste time and gas. For the amount I paid it's suppose to last long but it didn't. I'm disappointed, would not recommend this place. Read Less
Lyn H.
15 Apr 2017
REPORT
The best for manicures and pedicures that I have ever been and I go on a weekly basis in a spotlessly clean reasonably priced friendly and and all over enjoyable experience they also do a fantastic jo... Read More
The best for manicures and pedicures that I have ever been and I go on a weekly basis in a spotlessly clean reasonably priced friendly and and all over enjoyable experience they also do a fantastic job cannot recommend higher Read Less
Anne Proffitt
28 Mar 2017
REPORT
Serenity is my go-to manicure/pedicure destination. They are quick, the pricing is extremely reasonable, and their technique is excellent.
Kim Richer
9 Mar 2017
REPORT
Won't go back. Their website advertises 25% off of waxing services on Wed and Thursday, specifically on two pages of their website. I had to argue with the owner and show him the website on my phone... Read More
Won't go back. Their website advertises 25% off of waxing services on Wed and Thursday, specifically on two pages of their website. I had to argue with the owner and show him the website on my phone and he grudgingly gave me the discount. Also beware, they claim the prices posted on their website are "start at" prices and can go up from there without them telling you first. Made me angry and was quite awkward for the lady who actually did the work. Read Less
Tiffany B.
16 Feb 2017
REPORT
My friend referred this place. I got the almond Shape nails along with my eyebrows waxed. Jenny was fabulous and did an amazing job. Will be back to see her!
Holly Carey
29 Jan 2017
REPORT
Not only are they the most professional and gracious nail salon in the Mukilteo area, the staff is so kind! Tom, the owner is a great guy. Went in there late in the day yesterday and they got me i... Read More
Not only are they the most professional and gracious nail salon in the Mukilteo area, the staff is so kind! Tom, the owner is a great guy. Went in there late in the day yesterday and they got me in and did a beautiful job. I then left my brand new MK wallet stuffed with cash and credit cards there and did not know it at the time. Went in there this morning and they had it waiting for me. I was so thankful and tried to give them a reward and they refused. They were just happy I got it back! Recommend this establishment to everyone! So thankful for them Read Less
Lindsey Brown
29 Jan 2017
REPORT
I don't often get my nails done, but I do it enough to know that this is where you go to get pampered and not pay any more for it! The cleanliness of the process and the kindness of the people working... Read More
I don't often get my nails done, but I do it enough to know that this is where you go to get pampered and not pay any more for it! The cleanliness of the process and the kindness of the people working here is top notch. I love going here! Read Less
Nita Lucey
24 Jan 2017
REPORT
They sliced the end of my toe upon with and instrument. It is a good inch and a half long and still charged full price.
Teila Velock
28 Jul 2016
REPORT
I love this place! I'm always treated like a friend rather then a customer. They are friendly fast and great at what they do. My daughter is 3 years old and they treat her like a princess every time s... Read More
I love this place! I'm always treated like a friend rather then a customer. They are friendly fast and great at what they do. My daughter is 3 years old and they treat her like a princess every time she goes in with me. Thank you to Tom and everyone at Serenity Nails & Day Spa you guys rock! Read Less
Liz Kibler
13 Jul 2016
REPORT
Great pedi but I was surprised that the price I was charged was more than the price given on their website. They need to update their website to match the true prices.
Somer Watson Polich
25 Apr 2016
REPORT
Definitely wasn't as serene as I would of liked. It was pretty busy on a Sunday afternoon and felt like I was rushed to service the next person.
Michelle Browne
24 Oct 2015
REPORT
They move you out so fast there's no time to relax. So if you're in a rush it's perfect. I like to relax a bit. I hate having a manicure on the arm of the pedicure station chair. Awkward. The staf... Read More
They move you out so fast there's no time to relax. So if you're in a rush it's perfect. I like to relax a bit. I hate having a manicure on the arm of the pedicure station chair. Awkward. The staff is nice and do a good job mostly, depending on who you get. I suggest avoiding the place on the weekends and late afternoons.Read Less
gejones2012
12 May 2012
REPORT
I am disappointed in a business that has a discrepancy in prices between their website and in person. They would not grant me the price I verified over the internet when I booked the appointment over ... Read More
I am disappointed in a business that has a discrepancy in prices between their website and in person. They would not grant me the price I verified over the internet when I booked the appointment over a month ago. They argued saying the web host hasn't updated their prices, but a 20.00 difference in price is alot in this time. I said I have no problems paying the increase if that was in fact the price that was reflected on their website as well - I confirmed as of yesterday the price and it was still 125.00. I only made a point they need to update prices in the website, but instead said there is nothing they can do and left it at that. They did not offer another solution or even say that they will fix the issue, they made me feel like an idiot as a consumer and i could have gone to any other salon but I picked them. I would like to file a complaint of bad advertising which cost the consumer more money than they expected and poor customer service. Attached is there website advertising for the Prom package for 125.00 when in their shop is 145.00. This situation makes me feel unhappy on a day for my daughters prom day. It is out right disrespectful and horrible to the consumer to take their money and not offer any solutions. I paid them their money and I actually left a 20.00 tip for the people who did my daughters whole package, but to feel like I spent 170.00 on something that they didn't see my point was heartless and bad business.....05/13/12 checked their website- they updated their price on senior prom- a day too late!!!!! Thanks for the bad service you provided Seenity Nails! Read Less
Book an Appointment
Online booking unavailable
Please call
(425) 493-1193
10100 Mukilteo Speedway
Mukilteo Washington 98275
Business Hours
Monday
Mon
09:00AM-19:00PM
Tuesday
Tue
09:00AM-19:00PM
Wednesday
Wed
09:00AM-19:00PM
Thursday
Thu
09:00AM-19:00PM
Friday
Fri
09:00AM-19:00PM
Saturday
Sat
09:00AM-18:00PM
Sunday
Sun
11:00AM-17:00PM
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Serenity Nail & Spa

Mukilteo, Washington
(31)
10100 Mukilteo Speedway
Mukilteo Washington 98275
Monday
09:00AM-19:00PM
Tuesday
09:00AM-19:00PM
Wednesday
09:00AM-19:00PM
Thursday
09:00AM-19:00PM
Friday
09:00AM-19:00PM
Saturday
09:00AM-18:00PM
Sunday
11:00AM-17:00PM
Kitty C.
18 May 2018
REPORT
Set an appointment. Got there early. A set of three walkin got sat before me and they then asked me again what I wanted, even though I said what I wanted in the phone call prior. They didn’t write m... Read More
Set an appointment. Got there early. A set of three walkin got sat before me and they then asked me again what I wanted, even though I said what I wanted in the phone call prior. They didn’t write my name down or anything. I don’t have a lot of free time and I was using my lunch break because my nails were looking pretty bad. Now I wasted my break and I didn’t get my nails done because I had to leave. Read Less
Crystal Philipp
16 May 2018
REPORT
Went in two days in a row, both times they told me to come back tomorrow. I will give them credit, at least they told me that they could not fit me in instead of telling me to wait 30mins and then not... Read More
Went in two days in a row, both times they told me to come back tomorrow. I will give them credit, at least they told me that they could not fit me in instead of telling me to wait 30mins and then not getting to me at all. The staff has always been nice to me when I visit, but often they are shy and don't talk or say too much. Read Less
Heather Watland
13 May 2018
REPORT
I love this place! I have been coming here for 5 years now. They do an amazing hot stone massage with your basic pedicure. I have never had a bad experience here. The staff is very friendly and they a... Read More
I love this place! I have been coming here for 5 years now. They do an amazing hot stone massage with your basic pedicure. I have never had a bad experience here. The staff is very friendly and they are good at remembering you when your a regular. We make it our ritual to come every mothers day for a pedicure and they never disappoint! Read Less
Alicia Jackson
5 Apr 2018
REPORT
Great salon. They do a great job. Friendly staff.
Julie Shelton
19 Mar 2018
REPORT
I've been going here for 4 years. Their massage chairs are the best! Friendly and clean.
Joan J.
31 Jan 2018
REPORT
Clean and quick, but they do not remove callouses or corns except with a rough sponge which does nothing except hurt the rest of my foot.  The massage was weak as well as the hot rocks but the polish ... Read More
Clean and quick, but they do not remove callouses or corns except with a rough sponge which does nothing except hurt the rest of my foot.  The massage was weak as well as the hot rocks but the polish was correctly applied.  No upgrades were suggested.  Not too sure if I'd go again. Read Less
Jessica T.
22 Jan 2018
REPORT
While nail specialists in this establishment are awesome because they don't gossip in different languages about you, they did miss a small portion of my toe nail when painting it. They also commented ... Read More
While nail specialists in this establishment are awesome because they don't gossip in different languages about you, they did miss a small portion of my toe nail when painting it. They also commented on the amount of cuticles they had to cut out (which didn't make me feel that great).We walked in to the establishment and asked for 3 mani's and pedi's which they could not accommodate. They were able to squeeze us in for the pedi's but were not able to squeeze in our mani's. Instead, they gave us a 5% discount on our pedicures for the inconvenience. Read Less
Nicola Danielle H.
19 Dec 2017
REPORT
Average service. Pricing was pretty good, $25 for a pedicure with a leg scrub and lotion, and hot stone massage. Ladies that did me and my moms pedi did not talk to us at all, and didn't ask what we w... Read More
Average service. Pricing was pretty good, $25 for a pedicure with a leg scrub and lotion, and hot stone massage. Ladies that did me and my moms pedi did not talk to us at all, and didn't ask what we wanted for nail length or anything. Not exceptional anything here, but the polish and treatment was nice. Read Less
Katelynn L.
19 Oct 2017
REPORT
Nails down, the most friendly and generous service a salon could give! The setting is professional and classy as well as Seahawks decor, very festive and homey. Such sweet and talented ladies. Will be... Read More
Nails down, the most friendly and generous service a salon could give! The setting is professional and classy as well as Seahawks decor, very festive and homey. Such sweet and talented ladies. Will be coming back again! Read Less
Heather Krofchek
10 Oct 2017
REPORT
I have been getting my nails done for 15 years And I can honestly say this is the worst nail place I have ever been too and I have been to a lot of places. I called to make an appointment for a fill a... Read More
I have been getting my nails done for 15 years And I can honestly say this is the worst nail place I have ever been too and I have been to a lot of places. I called to make an appointment for a fill and a pedicure. The guy who answered on the phone said he only had time for a pedicure but I could come tomorrow for both. and I said I will find another place because I more so needed my nails done and to have them done that night. And he insisted that I come in and he will do ...both for me. I started with a pedicure first which was decent but not very good. The paint was messy and didn't come to edge of my nails. Then I went to get my nails done and the guy noticed i had some nails coming up and said I needed to have them all redone. So he starts making phone calls and acting very rude and frusterated with me now that he had to stay longer to do a full set and to remove my nails. He didn't even remove them the proper way with acetone; he just started ripping them off with clippers and it hurt really bad. I told him I wanted my nails long just as they were before when i came in and thought he understood exactly what I wanted but when he was finished they were so short like as short as my finger tip and the polish was messy and didn't go to the edge of my nail. He didn't match me with the correct nail size and he filed them crooked. $70 later and It was already late and they were closed, so I said nothing and went home and showed my husband. Even he said they looked awful. I called in the morning and complained to a lady who said I could come in and get them redone so I thanked them and came in to have redone. And the man who did my nails was there again and he rudley glared at me and told me I would have to pay and extra $10 to have them done long the way I wanted? What? I told him no way will I pay an extra $10 it was a matter of filing them no doing anything special. He was rude and shouting at me and rolling his eyes at me and not making any sense and walked away from me to another customer and it was silent and awkward the whole time. Luckily another girl did my nails who was much sweeter. I was so unsatisfied with my nails and the customer service I recieved I will never go there again or recommend anyone go there. Terrible experience and super unprofessional and way over priced. See More Read Less
Swedy B.
6 Oct 2017
REPORT
I came to this salon very long time. Actually they did a great job. super happy and friendly. All the guys there. I kept 5 stars.
Dena Moreno
12 Sep 2017
REPORT
Loved it! Cindy did an amazing job! They got us in as walk-ins right away. Excellent service!
Ali B.
6 Sep 2017
REPORT
Hands down the best nail salon in the north end, Tom is an expert! I will not go anywhere else, beautiful inside, clean and friendly. Very fair prices.
Kim Nguyen
28 Aug 2017
REPORT
Very busy with bridal parties, but was able to squeeze me in, excellent professional staff! My mind is at ease knowing that it is sanitary clean as each customer gets a new liner n sanitized tool... Read More
Very busy with bridal parties, but was able to squeeze me in, excellent professional staff! My mind is at ease knowing that it is sanitary clean as each customer gets a new liner n sanitized tools!!!!! Love the Seahawks decorations, GO HAWKS! Read Less
Michelle Callaway
12 Aug 2017
REPORT
I have been going to this place for 5 years. Staff always friendly and professional!! Tom the owner is very nice and make you feel very comfortable warm and relaxing place. Best choice I ever mad... Read More
I have been going to this place for 5 years. Staff always friendly and professional!! Tom the owner is very nice and make you feel very comfortable warm and relaxing place. Best choice I ever made. Love it. Read Less
Jennifer Scherz
5 Aug 2017
REPORT
Tom does nails so fast and so good that I won't let anyone else do my nails. The girls are alway great when giving me a pedi too.
Dawne P.
4 Aug 2017
REPORT
Staff was great! Julie finished up my french and top coats then half leg wax. She did a fabulous job, super friendly and courteous folks! I'll definitely return : )
Emily Monesmith
22 May 2017
REPORT
Clean, nice staff, decent location. 3 stars because after school it's very crowded, the lady doing my pedicure cut my cuticle so bad, and its now a huge scab and sore.
Rose P.
9 May 2017
REPORT
Had shellac manicure and showed them color I wanted but they didn't understand me. Went home and within 3 hours my nails were chipping. Shellac nails should last about 2 weeks but it only lasted 3 hou... Read More
Had shellac manicure and showed them color I wanted but they didn't understand me. Went home and within 3 hours my nails were chipping. Shellac nails should last about 2 weeks but it only lasted 3 hours. It's so inconvenient that I have to go back and redo. Waste time and gas. For the amount I paid it's suppose to last long but it didn't. I'm disappointed, would not recommend this place. Read Less
Lyn H.
15 Apr 2017
REPORT
The best for manicures and pedicures that I have ever been and I go on a weekly basis in a spotlessly clean reasonably priced friendly and and all over enjoyable experience they also do a fantastic jo... Read More
The best for manicures and pedicures that I have ever been and I go on a weekly basis in a spotlessly clean reasonably priced friendly and and all over enjoyable experience they also do a fantastic job cannot recommend higher Read Less
Anne Proffitt
28 Mar 2017
REPORT
Serenity is my go-to manicure/pedicure destination. They are quick, the pricing is extremely reasonable, and their technique is excellent.
Kim Richer
9 Mar 2017
REPORT
Won't go back. Their website advertises 25% off of waxing services on Wed and Thursday, specifically on two pages of their website. I had to argue with the owner and show him the website on my phone... Read More
Won't go back. Their website advertises 25% off of waxing services on Wed and Thursday, specifically on two pages of their website. I had to argue with the owner and show him the website on my phone and he grudgingly gave me the discount. Also beware, they claim the prices posted on their website are "start at" prices and can go up from there without them telling you first. Made me angry and was quite awkward for the lady who actually did the work. Read Less
Tiffany B.
16 Feb 2017
REPORT
My friend referred this place. I got the almond Shape nails along with my eyebrows waxed. Jenny was fabulous and did an amazing job. Will be back to see her!
Holly Carey
29 Jan 2017
REPORT
Not only are they the most professional and gracious nail salon in the Mukilteo area, the staff is so kind! Tom, the owner is a great guy. Went in there late in the day yesterday and they got me i... Read More
Not only are they the most professional and gracious nail salon in the Mukilteo area, the staff is so kind! Tom, the owner is a great guy. Went in there late in the day yesterday and they got me in and did a beautiful job. I then left my brand new MK wallet stuffed with cash and credit cards there and did not know it at the time. Went in there this morning and they had it waiting for me. I was so thankful and tried to give them a reward and they refused. They were just happy I got it back! Recommend this establishment to everyone! So thankful for them Read Less
Lindsey Brown
29 Jan 2017
REPORT
I don't often get my nails done, but I do it enough to know that this is where you go to get pampered and not pay any more for it! The cleanliness of the process and the kindness of the people working... Read More
I don't often get my nails done, but I do it enough to know that this is where you go to get pampered and not pay any more for it! The cleanliness of the process and the kindness of the people working here is top notch. I love going here! Read Less
Nita Lucey
24 Jan 2017
REPORT
They sliced the end of my toe upon with and instrument. It is a good inch and a half long and still charged full price.
Teila Velock
28 Jul 2016
REPORT
I love this place! I'm always treated like a friend rather then a customer. They are friendly fast and great at what they do. My daughter is 3 years old and they treat her like a princess every time s... Read More
I love this place! I'm always treated like a friend rather then a customer. They are friendly fast and great at what they do. My daughter is 3 years old and they treat her like a princess every time she goes in with me. Thank you to Tom and everyone at Serenity Nails & Day Spa you guys rock! Read Less
Liz Kibler
13 Jul 2016
REPORT
Great pedi but I was surprised that the price I was charged was more than the price given on their website. They need to update their website to match the true prices.
Somer Watson Polich
25 Apr 2016
REPORT
Definitely wasn't as serene as I would of liked. It was pretty busy on a Sunday afternoon and felt like I was rushed to service the next person.
Michelle Browne
24 Oct 2015
REPORT
They move you out so fast there's no time to relax. So if you're in a rush it's perfect. I like to relax a bit. I hate having a manicure on the arm of the pedicure station chair. Awkward. The staf... Read More
They move you out so fast there's no time to relax. So if you're in a rush it's perfect. I like to relax a bit. I hate having a manicure on the arm of the pedicure station chair. Awkward. The staff is nice and do a good job mostly, depending on who you get. I suggest avoiding the place on the weekends and late afternoons.Read Less
gejones2012
12 May 2012
REPORT
I am disappointed in a business that has a discrepancy in prices between their website and in person. They would not grant me the price I verified over the internet when I booked the appointment over ... Read More
I am disappointed in a business that has a discrepancy in prices between their website and in person. They would not grant me the price I verified over the internet when I booked the appointment over a month ago. They argued saying the web host hasn't updated their prices, but a 20.00 difference in price is alot in this time. I said I have no problems paying the increase if that was in fact the price that was reflected on their website as well - I confirmed as of yesterday the price and it was still 125.00. I only made a point they need to update prices in the website, but instead said there is nothing they can do and left it at that. They did not offer another solution or even say that they will fix the issue, they made me feel like an idiot as a consumer and i could have gone to any other salon but I picked them. I would like to file a complaint of bad advertising which cost the consumer more money than they expected and poor customer service. Attached is there website advertising for the Prom package for 125.00 when in their shop is 145.00. This situation makes me feel unhappy on a day for my daughters prom day. It is out right disrespectful and horrible to the consumer to take their money and not offer any solutions. I paid them their money and I actually left a 20.00 tip for the people who did my daughters whole package, but to feel like I spent 170.00 on something that they didn't see my point was heartless and bad business.....05/13/12 checked their website- they updated their price on senior prom- a day too late!!!!! Thanks for the bad service you provided Seenity Nails! Read Less
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