Terrible customer service. Treats you awful. I wouldn’t recommend. They got mad because I asked them to do a certain shape and they wanted to do coffin on me. They overprice and they were very disrespectful. Don’t go there!! Read Less

Understaffed. I took my sister to get a manicure for her birthday. I had a appt and still had to wait 20 minutes to get seated. The guy doing my sister's nails was nice but not very thorough. The lady who did my nails was great and ended up finishing my sister's nails. Also only having the option to tip in cash was annoying because I didn't have cash and had to use the atm. Read Less

This company is doing some shady business practices and most likely illegal. I have gone to this salon several times and they do a pretty good job overall. My issue the last couple times has been when it's time to pay and give them a tip. If I have cash I give it to them. If I don't I added it to my credit card. One time the employee got pissed off for not getting a cash tips and when I thanked her she just walked off. The second time which was yesterday. The employees told me I could not tip with my card at all and that I could use there ATM. It seems to me that they are avoiding paying taxes which is silly because if I gave them 10.00s and they have to pay 25% they still pocket 7.50 but by not allowing customers to choose how they give them get 0 dollars. Also it's pretty rude to expect a customer to use the ATM in your business that the business is getting extra income from and the customers have to pay a fee. Yesterday, was the last time I will be in that salon. Time to find a new place. Good luck with the IRS. Read Less

I've been coming here for 4 years since I moved out to the area. They do a great job, and are good at doing any nail designs I can find online. Their pedicures are very relaxing and they've recently added hot stone massage and wax treatment to their pedicure options. I've only had one waxing experience here and even though they got the job done is was not fastest and most painless one I've ever had. Read Less

I called to book an appointment. Had to cancel because I got sick. Rescheduled for another day. Ended up getting a call two days later... not the same day or the next day. TWO days later, saying that the receptionist booked my appointment with someone who didn't know how to do bio sculpting (which is gel without tips). So they said I'd have to wait another week. So I said forget it. They apparently put me on a cancelation list and called me four days later to say hey we have... a cancellation for today at 430. I told her well I'd have to take time off so I'll call you back in 10 to see if I can get approved. Pft I call back in 15 and they tell me that they gave it to someone else..they didn't call back to say hey do you want it or? No... but they tell me thay they can put me in for 5.... so I go. To find out the girl does not know how to do bio sculpting just bio gel. I ended up doing the dip which is apparently healthier with the tip cause mind you where else am I going to go at 5.. I need my nails done for the weekend..... i get them done thwy look okay but now only two days later they look like a toddler did them. They have bubbles and they look like I got them done two weeks ago. THE OWNER; get this.... emails me that apparently the notes disappeared and that her esthetician did the work really wellk and that she hopes next time it's better... I paid 90 (for the dipped nails and eyebrows) for a scrappy service and all I get is a sorry. All this to say if I were you, I'd go elsewhere and get your money's worth... they're friendly but their nail service is terrible. (I hate writing bad reviews but I'm from Toronto and any unhappy customer will not get the response I've gotten... ESPECIALLY from an owner) Sincerely disappointed. See more Read Less

ZERO stars!  Should have walked out immediately when I saw how dirty it was.  $30.50 for a horrible, sloppy shellac manicure!  Every nail has a rough edge, there are bubbles under the polish- not that there's much polish to speak of, and I have polish all over my hands.  Waste of time and money- NEVER AGAIN!  They have a sign in the lobby, "Sorry, no refunds."  I know why. Read Less

I love this place cause there's nice people, they ask you how your doing. And you tell them how you want your nails done & they will have them done the way you want them , and the prices are reasonable. :)Read Less

Been coming here since 2013.  Very nice staff - and they really do a nice foot massage and take their time ... not like other places which just basically slather lotion on your leg and move on ... these ladies really work the oil into your legs and feet and spend time on the process rather than just whip through it to get to the paint.The place is clean and organized.  The space is relaxing and the staff very interactive. mani and pedi always last a long time and they are very affordable.  My husband even comes in and loves the experience and they are very accommodating.  There was another couple who came in while we were there and they too were all smiles over the experience. I only wish they would allow you to tip them using your card - because we don't always have cash on us ... so unfortunately we have to leave and run to the ATM to get cash and come back.  Other than that ... very happy to have this place come by and able to get in  and out quickly with out having an appt. Read Less

This used to be one of the best places to come for a pedicure. However over the years Cami and her husband's business has slipped tremendously in customer service and quality. The salon has also become very dirty and unkept with little pride of ownership. Makes me sad. Read Less

Horrible I came in to get my toes done (my normal place was booked) I brought my own which color which I know is good. Fastest pedicure ever she just sloped it on and at home hours later it started to chip will not return very unhappy Read Less

I absolutely loved it here!! The workers were extremely nice to me and I had great time. I know I'm a guy but I had a peticure and they did an amazing job,, it felt really good and I had soft legs for the whole week. overall, great place definitely would recommend !!! Read Less

First off I will say it is a nice clean salon and I like the fact that the instruments are sterilized. Hence, the two stars. As for the pedicure, it was good with the exception that I had top coat left around my toenails.  But I still had rough heels. The manicure was less than acceptable, I told the gal I liked my nails slightly rounded and not square....they were square.  Also that I didn't want color.  Usually that means just a top coat OR they buff the nails. None of that happened.  Also my cuticles were ragged and dry right after I left.  I will take some responsibility in that I was a walk in.  But they weren't that busy until a group of 4 with appointments came in toward the end of my appointment Read Less

I used to go to Blue Ocean, until the last time I went before my daughters wedding for a pedi and fill. The young girl took maybe 7 minutes total on my feet, barely rubbing my heels with the pumice stone and then quickly rubbing some lotion on my legs. My feet were still scratchy, so as I sat with the owner as she did my nails I asked if next time I could request someone other than the young girl and told her why. She starts reprimanding the girl in their language, and they start arguing, all the while looking and pointing at me. The girl now has tears in her eyes and everyone in the salon now knows that it was because of me. I kept trying to tell the owner that it was ok, but she kept saying loudly "No, she needs to know her place". I was humiliated and will never go back  Very unprofessionally handled. Read Less

Blue Ocean is my favorite pedicure spot! They're very nice, and always ready for me when I make my appointment in advance. Sometimes I call only an hour or two ahead of time, and it's no problem. They do a beautiful job, and I don't feel rushed. I also like that they have quiet instrumental music playing instead of a TV with soap operas! Read Less

This was my go-to for a couple of years. The last 6 months have been terrible. They try to service too many people at once....stretching a mani/pedi to 2.5 hrs!!! The quality is bad because they rush through the pedicure...then make you wait 45 minutes for someone to paint your nails. Bad bad bad. I'm over them. Read Less

I do NOT recommend this place especially when there are so many more places to go get your nails done in the Monroe area. I had to get acryllics for work, and kindly asked the lady who was doing my nails to make them look as natural as possible. She kept making comments about how I bite my nails and kept suggesting that I get color, wouldn't go as short as I wanted, etc...  She entirely rushed the process. Turns out three days later I had to go back in and ask them to redo the acryllics because they were already beginning to lift off my nails (it should be at least a week and a half before this occurs). I could tell right away that they were not happy that I even came in to request they redo them. The entire time the ladies were talking back and forth in a language I could not understand, and the lady who ended up redoing my acrylics was rude the ENTIRE time! She would rush between customers and there was one point where i ended up having to wait 10 minutes to get my top coat applied, because she left to another table to start on another customer. She kept arguing with me about having to redo them, telling me: "If your gonna complain about the job I do on your nails, go find a different place! I don't care if you don't come back again." Even after having them fix my nails, there was still nail polish on my fingers and streaks. Afterwards, a few customers commented to me about the customer service and were astonished that they would treat a customer like that. All in all, they have TERRIBLE customer service, and do a very rushed job. This business is not worth your money. I will do exactly what the lady told me, I definitely will not be going back. They lost a customer, and probably a few other customers who witnessed what had gone on. Read Less

Not too happy with this place.  Two times I had an appointment and it was no different than when I walked in without an appt.  I came in for a fill each time.  Someone started removing my polish, then got up and waited on another person.  Then 10 min later she came back and started filing my nails, then left to wait on someone else.  One of the times that I had an appointment, there was a person that came in and sat down to wait.  The person working on me left me and took this person to a room in the back leaving me again.  She came out 10 min later and worked on me again.  People are walking in all the time and they don't turn them away.  They just tell them to have a seat.  If I have an appointment, I should have priority, right? Not going back. Read Less

Watch out! This place failed its inspection last year! I have gone in a few times and never had a pleasant experience. They don't open up new tools for each client and switch from client to client without washing their hands! Big NO NO! I won't be giving them a 3rd chance & risk getting some nasty infection. Read Less

I've been coming here on a regular basis and  they've always done a great job. I typically get a mani-pedi and eyebrow wax. They're very fast and very good. I always get compliments, so that says a lot!! Read Less

My dad and I got mani-pedis here today. Really felt pampered! They worked quickly but expertly. We came in and they were really busy, they said there would be a half hour wait. We came back an hour later, were recognized immediately, and got the full treatment. Beautiful shellac French manicure (and I'm picky) Really good job guys! Read Less

I am still recovering from the infections and nail fungus that I developed after my first and last visit there.  I had a pedicure and fill on my acrylic nails before my mother's memorial service.  What I got was over filed feet to the point of bleeding.  Then the infected nails became ingrown causing worse problems.  I have now been on prescription meds for a year and a half and still have a way to go.  During this time I cannot have nicely pedicured feet.  Before this I have visited other places and never had any problems. Read Less

This is my favorite nail salon in town.  Staff is very kind and hardworking.  Prices are good.  It can get crazy when busy but unlike most nail places if you come in without an appointment they will tell you it will be a wait.  I appreciate them being honest about it rather than saying anything they can to get you to stay. Read Less

This used to be my favorite place a few years ago, but recently it seemed that their service hasn't been the best in Monroe. I went back for the first time in a while, Cory and Cami (the owners) greeted me like no time has past. So friendly and inviting!I decided to get a full set of acrylics. The wait wasn't long (since it was 10:30am.) They did a wonderful job. I didn't feel rushed or anything at all. The only thing I would suggest is that you come in at a non-busy time (morning or mid day during the week.) because when they do get busy, they work faster and don't do as a good job that they normally do. Read Less

I went in here on a Sunday. They were super busy, and I did not have an appt. After about 15-20 minutes of waiting, they put me in a spa chair for a "Deluxe" pedicure, which was to be followed by a shellac manicure. Two girls that arrived before me were sat at the same time as myself, and they began working in them right away. After maybe 10 minutes, they filled up my tub. They rushed the pedicure. I asked them to please make sure they did the callus remover, as my feet are dry from wearing flip-flops all summer. The girl smiled and nodded. 5-minutes later I had someone rubbing my feet and soaking my hands for a manicure. Personally, I prefer them to do them separately, so I can enjoy each. Anyways, they never did a scrub on my feet, use the paraffin wax, and they did not cut my cuticles on my feet or hands. I was done within 15-minutes, and put into a manicure seat to finish my nails. My toes were still wet and got smeared from having my shoes put on. I asked if I should come back when they slow down, and the girl now doing my hands told me I would be done in 5 minutes. She quick did my shellac, and jumped up to attend the next customer. So, I guess I was all done? I went to the register to pay, $60 the 3rd employee had told me. I gave her my card, and she ran it, handed me my receipt and walked away. I noticed while getting my nails painted (or whatever you would call what they did), they had a sign saying tip in cash. Obviously, to avoid taxes. So, I walked to the different people who worked on me and handed them each $8. The girls who were sat next to me were just finishing with their pedicures, by the time I was all done and leaving.By Monday, my nails were chipping, I had also noticed that the paint was all over my skin, and my cuticles looked like crap. My feet were on about the same level.On Wednesday, after dropping my son off at school, I decided to drop in, so they could correct the mistakes and finish what I went in there for. They began talking back-and-forth, which was not in English. They then told me to show them proof of what I paid for as well as who had done the work?! I pulled up my receipt and let them know I had no clue who had done the work? About 25 minutes of waiting, they dipped my fingers into some nail polish remover, then chipped it off. As she was doing this, the owner, Amy, walked in and the girl who was fixing my fingers started talking to her. Amy came up to me and said you had wax and callus remover on your feet, I was sitting right next to you! I said no, you did the girls next to me, but I never received it. "Yes you did, how can you not remember?" She demanded. Again, I said "no, it wasn't me, you guys did the girls next to me." She then walked away and threw some toe separator thingy's. I asked the girl working on my nails to cut my cuticles and file my nails, as they were jagged and my cuticles were dry. Without soaking them, she cut away at the cuticles then filed them. (If this had been properly done or done at all, she shouldn't have needed to file or cut them.) She soon finished, no lotion-no hand massage, and jumped up and said "all done" and walked away. I sat there waiting for them to direct me to a pedicure chair. My son was asking when we got to do our feet? And I told him in a minute, and the girl once again said "all done!" So I got up and said, "are we finished?" And Amy said "ALL DONE!" Needless to say, my son was not happy!I cannot believe the treatment I received, and I have them an easy opportunity to make it right, and instead, they made it 1,000 times worse. Do not waste your money or time on this overpriced under serviced, unprofessional, and quite rude establishment! I should have waited until Monday and went to Rebecca's! They are amazing-nice, friendly, helpful, reasonable, and right across the street. Read Less

They were busy but sat us anyway, and we waited over 15 minutes just for service.  We went in for 2 shellac mais and seems like the laundry girl was doing ours.  They filed and scraped our schellac off instead of softening it first.  I went in with long beautiful nails and she chopped my nails to the finger tips without asking, and broke a nail.  I left with cracked skin on several fingers because she trimmed the skin too far.  My daughters shellac coverage was not consistent and she had to ask for a third layer, after they applied three to me.  agree with a previous comment that my nails were short! crooked, and poorly shaped.  It was obvious before the shellac was applied but at that point it was too late and there was nothing left to chop.While they were friendly with a lot of customers we had two that didnt speak a word to us and didnt understand our requests.  No need to return EVER. Read Less

Went today for a basic manicure. Thought everyone working there was friendly and the prices very reasonable. But, the manicure was horrible. My nails are crooked, way too short, poorly shaped and on two nails the polish is streaky. Gave them two stars for price and friendliness. Plenty of regulars were arriving, I assume they liked the service. For me, it was the worst manicure I have ever had. Read Less