This salon is very nice and clean inside with pleasant staff. I thought I had had found a great place and wondered why there was only one other customer there. My acrylic fill was done by Cindy, after two days, the acrylic chipped off on both thumbs and then one side actually broke off. Sadly, I won't be returning. Read Less

The service here is SO inconsistent here.  Some of the techs are great, others not so much, but the management and overall organization (appointments, payments) is terrible.  I give up... it's time to find somewhere new. Read Less

This place has gone way downhill in the last month. It used to be great. I went in today with my mother and had a punch card filled out for a free pedicure after going many times and they almost would not honor it. I also tried to use a gift card I got for Christmas for the manicure and the person and the front just tore it up and charged me full price...not honoring the gift card after going back and forth many times. Also, the past few times I selected an OPI color but when the brought it out it was a different brand. I will never go back here and would not recommend anyone use this nail salon. Read Less

I hesitated for hours before posting this review..... but felt it needed to be done. Absolute worst pedicure I have ever had. Spent quite a bit and would have been far better off doing it at home. No appropriate callous removal, massage was terrible, and they are extremely over priced for what they deliver. Cuticles not done properly, and when removing previous gel also did MAJOR nail damage.....Also had some major hygiene concerns. Advised manger after I would NOT be back...... so very disappointed....... Read Less

I was looking for a new place in Gig Harbor that is clean and uses good standards. Debbie did a great job on my pedicure and was efficient, friendly and followed good health standards by using a disposable liner and disposable nail files, etc. I'll be going back. Read Less

My mom is visiting from out of town and I brought her here because there used to be a lady in the spa who did sugaring. She was gone and they are doing regular waxing now.  The "spa" room was in what looked like a storage closet. There was ducting hanging right above (no relaxing music or decor). The pillow did not have a pillowcase to change, so I'm assuming everyone puts their head on the same pillow... ?The esthetician never even turned on the bright light.  She did my mom's eyebrows, lip and chin, and didn't offer her a mirror to look. She took about five minutes, and it cost $38. When my mom woke up this morning, her eyebrows looked terrible, there was hair still on her chin, and wax still on her face.  Go to a real spa if you want quality, and sanitary, treatment where they actually act like they care about their clients. It might even cost less. Read Less

I came here the day before thanksgiving and needed a fill and gel polish. The nails were lumpy and very poorly shaped. I also asked to have glitter on them and the nail tech would only say "next time". The gel polish wasn't cured all the way and within a day I had spots on my nails that the polish wore off of. I will not be coming back here and do not recommend this establishment for acrylics. Read Less

Was excited to know there was a new place right around the corner from where I live but now having been there, not so pleased after all. I just went here yesterday with my mother and it was a little later in the evening and they were actually empty to my surprise, so I thought that was great to be able to have the undivided attention of the nail tech. Nope. Not even. As soon as we walk in the door and ask if they still have time for the both of us the woman who I believe owns the place stands there for 2 mins. with this puzzled look on her face and when my mother tried to re-explain what we wanted she began talking over my mom and yelling. Then we sit down and I grab for my phone to show the nail tech what exactly it is that I wanted, I also ask if they have the ability to do so several times, and the nail tech that was to service me starts screaming at me saying she doesn't know what Im talking about and doesn't know how to do what Im asking because she doesn't know how phones work?? (okay??...) and then somehow proceeds to do my nails. I notice that right as I asked a few times if they'd offered what I was wanting, they start talking back and forth about me in their native language. (Look I may not speak Vietnamese, but I know when you're being fucking rude and talking about me right in front of me..) As I'm sitting there and the nail tech is carrying out the service, without even the slightest clue of how I want them, I mention to her that I like my nails medium length but not too too short, square and narrow. She looks up at me with disgust and irritation and screams at me "YEAH I'LL FILE IT LATER!" I continued to grow more and more agitated as she would not file them or even cut them the way I'd asked and when she appeared to not want to listen to my requests I piped up and had to physically show her how short I wanted them, and even the owner had to come over to explain to her what narrow and short meant in Vietnamese. She then did the complete opposite ON PURPOSE and made them wide as hell and incredibly long. When I kept telling her to make them shorter and more narrow, she actually flung my hand back and was physically snatching and man handling my hands. So if you like being yelled at and damn near physically abused, then maybe this is the place for you, but I however will not be back here anytime soon. Read Less

AMAZING. I LOVE this place. The best, I tried ALL of the nail salons after moving to this area from South Hill I am staying here!  So comfortable and relaxing. The prices are GREAT. Debbie and Nini do a fantastic job. Debbie is so meticulous and detail oriented. I ..would recommend them without hesitation. Read Less

Im giving this place an extra star because Jasmine is so great if you are getting services from her you dont have to worry. She also does great lashes for a great price. Shes nice, very processional and the salon is really beautiful. The problem is with the other technicians and the front desk. There is always someone different at the front desk and they dont really seem to know whats going on. I also had one technician tell me the color i wanted was ugly and she was soooooo slow. They do have a good polish selection and offer discounts on some days. Its a nice salon but has a few issues. Read Less

I am not happy with my nails and toes. I have used this place before and have been very happy with them. Except for two days ago. The day before my wedding. Three of us went in on our appointment. And it took a good five minutes for someone to start working on me. And the guy rushed and was not very nice. I had to have him ready due my first finger nails, I was still very interested happy but had no time to mess around. My toes look terrible. I paid $65 I am very un happy. I felt like all the man wanted to do was go smoke.. Read Less

I am from Ontario and moved to Calgary so finding a place to do my nails was hard. I am so happy I found Gentle Nails. I was in a hurry and had a short time frame and the lady made sure to get me in and done just on time. They did an amazing job and were very specific in asking questions to make sure i got the shape I wanted . Will definitely be going there every 3 weeks now to get my nails done !! Read Less

I have recently started to visit this spa in trendy Marda Loop, and it is a wonderful nail salon & spa. It is relaxing, the staff are attentive, and they seem to think of everything! I have gone there for cosmetic tattooing and mani and pedis and always have a great experience! Vivian is great! Highly recommended! Read Less

These ladies have fabulous service. I LOVED trying their new product line for facials. They will be using the number 1 Premium Skincare line in Canada, RODAN + FIELDS, very soon! My skin feels incredible. Thank you so much Vivienne! Read Less