I want to start off by saying I do not like confrontation and I am usually really quiet in situations like these where there might be a language challenge and I try to be respectful. I had gone here a... Read More
I want to start off by saying I do not like confrontation and I am usually really quiet in situations like these where there might be a language challenge and I try to be respectful. I had gone here around Superbowl time and got a manicure with a really cute three-color Seahawk pattern in shellac and it felt like it was a decent price. So today, in preparation for the 4th, I thought I'd get my toes done. First when I walked in, I asked for a gel pedicure and gestured towards my feet. They sent me to a manicure chair, which confused me but then I thought maybe I was just picking my color, then the woman came over and flipped on the light and started asking finger questions. So I repeated I wanted a pedicure and they quickly switched me to a pedi chair. I had also mentioned I already had gel on my toes, and when she went to use regular remover I had to once again repeat myself that it was gel and she just smiled and went to get the foil and stuff. She handed me the price chart for pedicures and I picked the cheapest one. Nowhere on there did it say anything about extra for type of polish, removal, special designs, anything. I got two-toned shellac, which looks cute from far away but she got a lot on my cuticles. Then I go to pay. I had been sitting there contemplating a manicure too seeing how affordable a basic pedi had been at only $23 plus the $5 callus removal. She does the math on a post-it and tells me I owe $46.00. I ask, "I thought it was 23 plus 5?" She goes into, well its such and such for color removal, a design for each toe, using shellac and the callus plus 23...and somehow that all added up to a whole extra 23 dollars? First of all, they never once said, by the way, we are charging you to remove this (which if I had known, would not have even gotten a pedicure today because the whole reason I did was it is so much easier for them to remove. This was like, month old, had been clipped and chipped since gel too, there was barely anything to remove), and I understand $5 for a design even, but I was thinking no more than 35, 23 plus 5 for calluses, 5 for a design, maybe a couple bucks for shellac even though again, nowhere did it say shellac was more. I guess I get that stuff costs money, but when I was there last, every extra thing I got, they warned me of a price increase, today I felt like I was being played and it irritated me a lot, she understood when I asked for things but didn't understand my confusion at her mumbled explanation of pricing, and didn't say thank you or anything as I left. It's a beautiful salon and really clean, but today I did not feel welcome or appreciated and I did not leave a tip, I felt that she had charged me more than enough. Read Less