I really wanted to like this place because of its convenient location. However, I had a very inexperienced nail tech (not her fault), she did not receive the support from the others that she needed, a... Read More
I really wanted to like this place because of its convenient location. However, I had a very inexperienced nail tech (not her fault), she did not receive the support from the others that she needed, and I was overcharged. For the wax, we went into a back room with a more experienced lady. They did not supply a clean towel for my head, and the experienced lady did the first side, but left the room for the inexperienced lady to do the second. She pulled the wax strips in the wr...ong direction and I tried to talk to her about it, but she didn't understand me due to a language barrier. For the nails, she had to wait on the man to tell her what to do while I sat with my fingers in cold water. She stood beside him for several minutes before he would talk to her. I had to ask her to re-file the rough edges before applying nail polish. She was not wearing gloves, and used her own nail to dig around my nails and to take off extra polish around my nails. Several hours later, and my fingers still hurt, so I soaked them in alcohol when I got home, just in case. The light for the gel was not working properly, so she beat on it every time I needed to put my nails in. She did not know how long I needed to let them sit, and I had to tell her. She tried her best, but she had no support from the others who worked there, and it was evident they knew what was happening. They had other customers there, and to be fair, they seemed like regulars who must have had very different experiences from mine. The final straw for me, though, was when I went to pay. The prices were clearly listed on the board beside the register, but a different lady (possibly the owner) charged me $8 more than what was posted on the board. To overcharge me with the experience I had (that she witnessed) made me very angry. I left a 20% tip for the tech who did my nails, because I have no doubt she didn't earn many today. I will not return to this salon; not because I had an inexperienced tech, but because the rest of the staff did not support her in trying to learn, they did not step in to help when she was obviously floundering, and they overcharged me. See More Read Less