I usually have a good experience at Royal Nails, but not yesterday. Pedicurist was not remotely friendly, did not introduce herself, never smiled or even spoke to me. She was rather rude, in fact. The pedicure was rushed, sloppy and painful. Still feeling pain today for the way she stabbed at my toes with her instruments. She actually asked my friend and I to leave while we were still talking and our nails were drying even though there was not one single other person in ANY of the pedicure chairs. Not one! She came up, picked up my things and told me it was time to go!! RUDE! I will spend my hard-earned money at one of the MANY other nail salons in Richmond. I will not be treated with disrespect when I am paying YOU for a service that is supposed to be pleasant. You have lost a customer due to very poor customer service. Read Less

Currently sitting in the salon typing this because it was absolutely fantastic! Cassie did an amazing job on my pedicure. I haven’t had one in a year now and knew they needed a lot of work. She spent an hour working on my feet where as I saw most women doing their pedicures in 20 minutes. I really appreciate the time she took out of her day to help my feet, again GO TO CASSIE! Read Less

I've been here a couple of times and I've really enjoyed it. It can be a little expensive, but if you're looking for an excuse to treat yourself it's a nice place! The ladies take their time, especially with the specialty pedicures. The staff has always been very friendly and welcoming. The salon is nice and clean. I love to go with a friend and just relax with some complimentary wine! Read Less

Walked in today for a gel polish change. The job was rushed and done very sloppily. I was not given time to select a color or assisted in finding the specific one I wanted—which I asked about and knew they had last time I came in. My nail tech didn’t ask if I wanted my nails cut down or what shape I wanted. She only applied 2 coats of a color that really needed 3. I left with sloppy, uneven color that’s transluscent in some areas, cotton ball stuck to my fingers and polish, and polish all over my nail beds and even on the bottoms of my fingers (how?!). I didn’t even have a chance to ask the tech to fix what she’d done as she disappeared before the uv lights were even off on the last cycle. Needless to say I won’t be coming back to Royal Nails. Read Less

I've never been here before, and I took my mom and I to get a pedi and mani done for the 1st time today. They did a great job and I was satisfied with the service. They give you a glass of champaign or wine for free for the 1st glass. Its also very clean. Although the customer service was great, I wished the girl tht was taking care of me took her time a little more. I felt like she was rushing and I didnt really get tht pampering feeling. Overall, I loved this place! Read Less

Anyone who visits Royal Nails is going to get to know Helen, the owner, who is just lovely. This is a cut-above nail salon with long-term stylists. It's clean and efficient. They have a menu of deluxe services ranging from milk and honey pedicures to waxes. We can't think of a reason to go anywhere else. They do serve mimosas and wine if that's your thing. A deluxe mani, pedi and eyebrow waxing totaled $84. Worth. Every. Penny. Read Less

I really enjoyed having my nails done here, until I realized I was being completely OVERCHARGED.  I've come in twice, for fills only (I had a full set of acrylics) and both times I was charged $40!!!!! While looking over their website, the prices stated are not at all what they are actually charging customers.  According to their online prices, an acrylic fill-in should only be $17.Familiarize yourself with their pricing.  Also, bring cash.  Their ATM never works and you cannot tip on a credit card. Read Less

Was very happy to be taken as a walk in right away for a quick polish change. I LOVED that they have a HUGE selection of colors. I don't like that I felt rushed to pick one. Sarah, my nail tech, was very quick with her application...a bit too fast. I'm all about making great use of my time but I also enjoy the nail/spa experience. I just felt rushed. Read Less

Went there for a gel manicure. The facility overall is clean but when the technician took me to her station the tools (cuticle clipper and pusher, file, buffer) were clearly dirty from previous clients. She filed my nails down three times, making them much shorter and eventually making two of my fingers bleed. I asked as she filed them the second time to not file any more because it was getting sensitive. She giggled so I'm not sure she understood. The gel nail color didn't cover anywhere near my full nail as she painted (but she did fix it when I asked). Topcoat was sloppy and overlapped onto my skin. There were other clients at the salon that seemed to be regulars and really enjoy their manicures but my experience was very disappointing and in no way relaxing.Update a few days later: I went back to get the polished redone because it lasted less than a day and my nails look fantastic now! Staff was very friendly and detail oriented Read Less

I wish I could post a picture of my nails and toes. I just got my nails done yesterday and it look likes my 5 year old cousin did them. I have paint all on my skin and the polish is cracking up. I told the person that did my nails that I didn't like them and she still didn't do anything to make them better. My toe nails are painted the same. This is my first time going there and I'll never go again. I didn't know until I left that you get a complementary glass of wine. The person that did my nails didn't even offer me a glass of wine... I don't even care about the wine my nails look terrible, the atmosphere was so relaxing though. I wish I could give you the girls name cause maybe she just didn't know how to do nails. I drove 25 minutes away from where I live thinking the quality was going to be great. I wasted my time and money. Read Less

i drive out of my way to see Annie at Royal Nails, but I would recommend the entire staff. I feel so lovely after my Pink and Whites and pedicure. The atmosphere is warm and super clean. I get many compliments on my nails even from my dad. Read Less