In the past, I would have given this Salon 5 stars. I had been going there for years to get my hair cut and received excellent customer service. Today, when I was handed a total bill due that was much higher than I had budgeted (based on the prices posted on the website), the manager did not have the decency to come out and talk to me. She just relayed a message to an employee. I was very upset and the poor employee tried her best to smooth everything over. I will NOT be recommending this place to my friends in the area. Read Less

Been going to Changes for 20 years now!!! They continue to DO GOOD HAIR and I’ve never had a problem in all those years!!! I highly recommend Chagrs City Spa for all your hair care and Spa related needs!!! Read Less

I got an incredible color, cut and blowout from Leah today. She was professional, fun to chat with, and very helpful with walking me through a new look (my mommy makeover,) which each step was executed effortlessly. The atmosphere is very relaxed and my overall experience was phenomenal! Time and money very well spent! A+++ Read Less

Usually, I love Natural Elements in Chesapeake but it was booked this weekend. I booked a massage for my myself and my best friend, we thoroughly enjoyed our appointment. This is a good back up spa. I was very surprised at how large the facility is on the inside. Staff was friendly and professional. Read Less

I don't really write reviews at all but I thought this place deserved a shout-out. I came here after disappointing massage experience at places nearby. It is a bit more expensive than the other places I have tried, but definitely worth couple more bucks to get an amazing service such as this. The first time, I stopped by to get some information and get an appointment. Front desk and staff around me were friendly. Later, I got massage from Laura, she was very friendly and took her time to understand what I need and help get rid of my knots. It was very relaxing. I should also point out that it was a very professional and clean place. I didn't even think twice after the service, and immediately booked my second appointment with her. I plan to come back for other services in the future. Read Less

I was a first time client, it was a busy Saturday and I felt very overlooked. I had a hair cut and style along with a mani-pedi. The mani room is large and crowded, it did not feel very indulgent or special. The pedicure room was separate from manicure room and I was able to relax and sit back for a bit. Unfortunately, it was very busy and I felt rushed through the experience. I liked my manicurist - she was very nice but the experience was just OK. The stylist was very nice and my hair looked great. Again, the experience was just OK. The stylist talked alot and most of it was complaining or remarks about other people..... Maybe I will try again in the future, but for now I will explore other salons.  For the prices I paid I want to feel little more indulged and not rushed. I was a new customer and like to get my nails done once a month or more.... I would of been a wonderful repeat customer. Read Less

So modern & clean! Changes is a great place for hair services. I haven't tried their other services yet. Paula is my favorite. She is a ninja with foils. Her technique is wonderful and my highlights never look like Chunks or streaks. Read Less

Tanya is a wonderful stylist-I've changed colors and cuts and she always makes it look great! City Spa has been my go to since I moved to Norfolk. Everyone here is extremely friendly and crazy talented. Have referred several people and wouldn't think about going anywhere else!! Back to Tanya-love her! Read Less

Treated myself to a little spa day here recently and could not be more impressed.All the sessions went effortlessly, and with each one, I found myself utterly relaxed and pampered.I would highly recommend this place for any of the services I received (60 minute massage, rejuvenation facial, hydrating pedicure), and definitely intend on going here again.I would also like to give a special mention to the woman who did my pedicure, Amanda. She was absolutely phenomenal. Not only was she incredibly attentive and experienced to the service at hand, but also one of the most friendly and genuine individuals I met while there. Read Less

Love this salon, honestly, I love Paula so I continue to follow her wherever she goes. The ambiance here is amazing, everyone is extremely friendly. Not only do they offer hair services, they offer a plethora of ways to pamper yourself, from mani/pedis to massages and more that I have yet to try. For your hair needs give Paula a try. I usually go every other month and the service has not changed, always great. Read Less

I saw Dr Wilson for Botox and I had a great experience! I will definitely recommend him to my friends and family for their facial rejuvenation needs. I WILL NOT WASTE MY TIME ANYWHERE ELSE!!! I will definitely be back for additional services as I would not trust anyone else with my facial needs! The facility was clean, the employees friendly and the atmosphere was upbeat. It really is a remarkable spa that offers everything you could possibly need to feel amazing! I would rate 10 stars if I could! Read Less

Kim is amazing and knows what she is doing. Great massage. So I give Kim a 5. But the Spa area only a 3. For the prices they charge you would think they would update the spa area. It needs updating and a bit more welcoming. I had to search for the water and when I found it, it was from an antiquated water cooler, so I passed. Read Less

//this is a very late review//The stylist I had was Nicole, who was referred to me by several of my co-workers. She cuts hair beautifully, I'll give her that. I had her cut about 10 inches off my hair and I was very happy with it. I came back to her, not long after my hair cut, hoping she could do an ombre. She used a "new technique" to achieve a more balayage look. It didn't work, we pulled a deep red after 3+ hours in the chair. I came back a second time and the pictures attached here are what we got.I was mortified, I didn't know what to think. I was embarrassed, there was literally a class being taught a couple stations down. (The salon wasn't even open, Nicole saw me personally to get this done). It was like a scene from the movies, the instructor said, "I don't know why people with dark hair like ASIANS keep trying to go blonde! It's ridiculous," the whole class laughs and jokes about it- [cue ME] as I walk past the entire class with my orange head! I felt like I was in a nightmare.She had a giant framed certificate at her station that acknowledges her upper skill level in coloring. I thought I was in good hands.There was no blending, just a stark line of my dark hair and then orange. The bottom half was blunt, no gradient. It just wasn't what I asked for, but I'd been the chair for 4+ hours and we went from bad to worse. I just wanted to get out of there ASAP. My total, plus tip was close to $300. I got my hair fixed at Josef's Salon in Virginia Beach. When trying to get a refund, I had to email, call, leave VM, until finally a scheduled sit down meeting with the manager was put in place. So I came back to the salon, and the manager tried to reprimand me for not having it "fixed" at Changes by another stylist. I looked her dead in the face and said, "I literally had YOUR BEST stylist give me the worst consultation and encouraged me, that she could achieve an ombré! I don't trust her or anyone at this salon to color my hair." I showed her these pictures and only then was I was refunded. I wish I could them no stars for this whole experience. The moral of the lesson: 1. If you want to go blonde, and you have dark hair like me (AN ASIAN), do it it stages & prepare for the brass!2. don't let anyone try to make you feel bad about it. What that lady said to all those students was completely inappropriate and there are plenty of people with dark hair naturally that stay blonde: Beyoncé, Jennifer Lopez, Liane V, Desi Perkins. 3. Go to someone of whose work you've seen before. At the time, I didn't do my research to see Nicole's picture references of past ombrés or balayages. This was completely my fault. Asking someone to do something she hasn't successfully done before wasn't the best game plan, and it backfired on me. Ultimately I wasted my time and fried my hair in the process. Read Less

This place is great. Very beautiful setting and the staff was super. Michael treated me like a regular even though it was my first time. I got a discount for being a new client and walked out of there with my best cut ever. I won't go anywhere else from now on. Read Less

Let me start by saying that I asked if they have anyone specializing in modern male cuts. I was told they do and I promptly had an appointment.It was not bad, but it wasn't great. Better than Supercuts/Hair Cuttery? Definitely, as it should for the price.Are there better options in town? Yeah. But if I'm in a pinch I could see myself coming back. Read Less

My bridal party came here on the 28th of May! We had our own VIP room with tons of cute props. Everyone was so nice! I had my hair and make up done and it was everything I had envisioned and then some. Breanna did my make up and she was absolutely amazing. She even kept my spirits up when it was pouring rain. All of my ladies were taken care of, and were very happy with the outcomes. Loved my experience here! Read Less

I went to this salon because I colored my hair myself and it came out too dark. A young gal named Chelsea was supposed to correct my hair, she used some kind of color remover which did nothing at all. She then gave me highlights and did my roots. Now my roots are as dark brown as before, even more so and now I have red highlights! I spent 3 1/2 hours there it cost $180 without the tip, which I had to get from their ATM machine because they don't let you add a tip to your card. I called to say I hated my hair. I had to make another appointment to have them look at my hair. I waited 15 minutes and I had to leave. I will never go back. That place is huge and it's like a factory. Never going back Read Less

See Lolita for your hair and Debbie or Nadia for nails.  I've  been going here for many years and haven't wanted or deisred to anywhere else. If you need a certain styling done for an event... always book a consultation ahead of time like a pre event do. The stylist knows exactly what you want, your hair type, length, etc and if s/he doesn't know how to do what you are asking there is a learning time or a recommendation that can be given for another stylist.As for promptness... I've not had issues but if you are pressed call ahead and ask if your stylist is running ahead or behind as sometimes I am slipped in due to a cancellation. The wifi is great for the times when waiting happens and the check in staff can offer you a beverage. They do little girl "princess pedicures" bridal parties, have make up sales and services and spa treatments for whatever you desire.Parking on the street in front is 2 hour limit (meter maids watch) but some.parking in rear is available or on street unlimited parking on Manteo. Read Less

I am a mom of two young boys, a military wife and a local professional. Most of my "me time" is spent in the bath praying a youngin' gives me 5 minutes of solitude. My hair is hidden in a ponytail most days. Thanks to stylist Christine and her awesome "hair in 5 minutes" tutorial, I feel confident I can rock my newly styled hair out and about as well as with my kids. Thank you for spoiling me today Christine with awesome hair and awesome conversation!Read Less

Pedicures were wonderful, staff was great & they worked to make sure our wedding group could be seated together. We made mani appointments for a bigger group today - looking forward to relaxing with the whole groupRead Less

I have had chronic, severe muscle spasms in my neck and shoulders for years and decided to give regular massage therapy to relieve my pain a try. Sheila and Kimberly have been fantastic. Kimberly in specific specializes in medical massage, and really targeted my problem area. She also gave me stretches and practical lifestyle changes to help as well. After two sessions with her I am virtually pain free and feel so much better! I can not recommend this enough, and has made a tremendous difference for me! Read Less

I've had the very good fortune to have an exceptional hairdresser and friend for over 14 years. Angel Blackmon always provides the best service whether it's a cut or a color or a good head massage during shampooing (my favorite) - she is wonderful.Read Less

The outside of this bldg is deceiving. It looks like a house, the inside is HUGE and very nice! I called to get a massage and was able to get in the same day! The massage was AHHMAZING (amazing). Kimberly is heaven sent for sure! Read Less

This is the place to go when you want fantastic service by absolute experts. You will pay more than your average spa and salon services, but it is absolutely worth every penny. They are the only ones in the area that I trust with complicated hair styles or colors. Read Less

THEY WILL NOT ALLOW YOU TO ADD A TIP IF YOU PAY BY CARD. This is the only complaint I have. Who carries cash anymore? I hardly ever do! They have an ATM on premises but who wants to add a service charge on top of a tip for a not-cheap service? It's annoying and unprofessional and Changes seems to be the only place that still does this, at least in my experience. If they change this policy, I'll add that fifth star.Having said that, I have been going for years. My hair is super thick and just curly/wavy enough to be problematic. When I moved to the area it took me months to find a stylist who could deal with it. Al was recommended to me and I have never been disappointed with his work. On top of all that, he is really sweet and fun. If you tell him you love the scalp massage during your wash, he'll give you a little extra :)I only occasionally treat myself to other services but their mani/pedi and massage services are luxurious and the facilities are nice. Read Less

I have been working overtime for about a month. So my hubby set up a few spa services for me. I had a great sugar scrub, an hour long massage, a facial, & a hydrating pedicure. The top 3 things I feel that stand out to me about Changes: 1-Top notch professional staff(Well groomed and they pay lots of attention to customers). 2-Super seamless services( I never waited for anyone. The staff were waiting for me at each service). 3-Very tranquil atmosphere that offers so many services and very clean. Read Less

Always my favorite place to hang out, love the attention, the courteous and respectful greetings, the love the staff share for one another, and the love shown to my girls as well when they come in to get pampered! Read Less

I visited Changes City Spa on Sunday afternoon, 9/18/2016 to redeem a gift certificate that I had received in September 2015 from the ladies at my office for my 60th birthday. I highly recommend that you save your pennies and treat yourself to the one-hour Ancient Indian Massage. My beautiful Mom passed away 5 1/2 weeks ago and, needless to say, it has been a very stressful time for me. Kimberly, who was my angel for the session, was so in tune with what I felt and needed. I highly recommend this beautiful lady. I've already started to sweeten the honey pot with my spare change. No question in my mind that I will do this again. Thank you so much, Kimberly and Changes City Spa. Read Less

I had a few hours to kill after getting in from a red eye flight until I could check into my hotel and wanted to spoil myself so I did a quick Google search on a whim to see if any spas had open appointments. I was super lucky Google led me to CCS! The spa package I wound up with had awesome services included (massage, facial and full spa mani/pedi) with very fair prices and I found out at the end they do a military discount which was a pleasant surprise. I hope I come back to the area with a free day to spend here again in the future! Read Less

I didn't have anything done. I had a 4:45 appt. I checked in on time. And waited. At 5:10 no one had bothered to say, "We will be right with you". Other clients were being checked in and served...My friend comes here for every service from head to toe and I was hoping to like Changes. After a 30 minute wait I told the receptionist to cancel my appointment. Where has customer service gone. Sigh. Read Less

It's a pet peeve of mine when a service is offered for X time and the actual time falls significantly short.  It's like buying a dozen eggs and only getting eight in the carton. This isn't what I paid for. I came in for the first time with an appointment for a 60 minute facial. Arriving 10 minutes early to get checked in (small aside, they ask for way way too much personal information) I wasn't brought back until well after my appointment start time. My technician was wrapped up and out of the room before the original appointment time ended. It would be generous to say I had 45 minute facial. As for the service, I've had better, I've had worse. But for $90, you can be certain I expected better. Ultimately, I'd say go elsewhere for a facial. Can't speak to their other services, but this place is deceptively large and they seem to offer everything; granted, this is all at a price point slightly higher than other local spots. Read Less

Ok... Honestly I see how the spa could get bad reviews... I haves lived in VA for 14 years and have been going there for all of that time...I had my nails done there by 3 different people... I was not impressed... Till I found Sandra she works slow but I had those nails for 2 weeks not a chip or break.... I get my hair cut every 6 months.... By Michael Reynolds I love him... I know when I walk in there I am getting the best service.... He knows what looks good what doesn't and what's popular... I got layers put in my hair when he was done I hated the way it looked... He was able to fix it no problem now I love it... I was the one who demanded for layers after he had told me I wouldn't like the way it looked with my hair... I get my eyebrows done like every 2 weeks or so... I like it still trying to find a great technician but I have never been unpleased with the way my eyebrows have turned out... I would absolutely recommend this spa too anyone in the area... They are great and they offer help when I have questions on how to get rid of my frizzy hair... I give 5 stars!!! Definitely!!! Read Less

I agree with the negative reviews...customer service is bad but the service itself is okay. I keep changing the tech to get a better service. The waxing does not worth the money. The facials are super. Never had my nails or hair done there. Too many negative reviews to take my chances. Read Less

I wrote a substandard review for Changes City Spa a few months ago. Reading through their other reviews, Changes City Spa has substandard services and staff. All the good reviews seemed to have been written years ago. I believe the reason for the bad service is due to the owner, Norma. Having dealt with her in the past, she could not care less about any customer service feedback. That is the reason the staff can get away with treating customers poorly with no consequence. 'The customer is always right' motto does not apply in this business. Norma launched a successful business and took it for granted by thinking it will always stay that way and not realizing that what she needed was loyal customers...as I once were! How is business now Norma? Read Less

I was a regular customer at Changes Hair Styling and City Spa. I went to get my gel nails filled regularly by a very good (although a bit rough) nail technician that wanted to do MY nails HER way. After months of going to her I finally told her that I wanted my nails done a certain way and she refused. I decided not to go to her any more and made my next regular appointment with somebody else recommended by the front desk staff. A few days later I was told by the Spa manager and owner that they did not recommend for me to see another Nail Technician at Changes City Spa because I had been going to their 'Best Technician' and to see somebody else would be going down in standard and would not meet my needs. I felt that should have been my decision, but decided to go elsewhere. A management that only feels confident in one of their nail technicians to do a superb job is unsatisfactory. It also makes sense when reading other reviews stating that other nail services at Changes City Spa have been a 'disappointment'. On a positive note, I found a few other Nail Technicians in the area that are excellent. You may have to look a little harder, but they are out there. Read Less