My cousin and I went on girl’s weekend at Short Pump. One salon at the mall botched our appointment and never called us. I’m so glad we didn’t go there. We found Escape by accident while we visiting Wegmans. Wonderful Service and relaxing the selection of pedicures and treatments suits people of all tastes, in my opinion. Prices were upper range but cheaper than going to the spa at Short Pump. We were serviced immediately upon entering. We will be returning! Read Less

Linda is the person that I go to. I have had many pedicures, but this was the best by far. Linda is very skilled in her art. She is able to do the latest nail art also. I highly recommend this spa. Very relaxing atmosphere, very clean and professional. Read Less

Super clean, impeccable service. I was pampered, and didn't have to wait and they were super busy. Never felt rushed. Prices are a little bit higher than the average nail salon, but you get what you pay for. Would highly recommend! They have won me over and I will only go there from now on. Oh did I mention, wine, snacks and beverages is included in the price? Yes, please! Read Less

Excellent nail salon. The only suggestion I would make is that the staff ask customers whether or not they have been here before because that is potential for upselling to customers; had I known they sold wine and offered other spa-related items I may have purchased more. But otherwise a great choice. Clean and sterile equipment. Nice interior design. Short wait time. Read Less

Cassie is the best. Every time I get my hair done she always listen to how I would like my hair done. She also gives great recommendation about what would look best. I have been going to for years now. Read Less

From the immaculate salon to the complimentary fruits/drinks to the professional staff, I absolutely recommend this place. The finished results of my powdered dip nails to the gel painted toes are just plain awesome work. They really paid attention to details. LOVED the customer service from start to finish and it definitely has a SPA VIBE....the decor, the music, the wide variety of services and the again CLEANLINESS. My number one love is the CLEANLINESD!! Even going to the... bathroom was amazing. Candles everywhere and FRESH flowers. Btw, I took my cousins visiting from PA and they're ready to go back and is planning to come vacation with me next summer to just visit this place again So worth the money for this relaxing experience!! I have visited both locations and absolutely love the staff and the friendliness they show. Well Done, Boss lady/owner Lynn. My only complaint, is please open a salon in Chesterfield..lol See More Read Less

They take a full hour on pedicures. They also serve complimentary drinks and fruit. When I went they didn't have their ABC license yet so they gave 10% off services since wine couldn't be a drink option. The spa itself is huge with private rooms great for bachelorette parties or birthday groups. Read Less

I go and have my nails and feet done here, I love it! Erica is my nail tech and she is wonderful each time I visit Escape Nails. I tell all my friends and everyone who compliments me on my nails where to go. Have been going here for about two years now, would recommend it to anyone who has sensitive nails like me, had a bad experience once but my nail tech gave me faith again. Read Less

I got a wonderful manicure almost 2 weeks ago. Today I got the first chip in it and I have been gardening and cooking and I'm very busy with my hands (and have brittle thin nails). I will definitely be a repeat customer. The atmosphere is also very relaxing and I really i noted the neck as shoulder rub at the end of my manicure.Read Less

I have been getting my nails done at different places for the past 10 years, and have never received such a fabulous experience until I went to Escape Nails and Spa yesterday. Krystal, my technician, was extremely accommodating to my needs, and told me to let her know if I had any questions or concerns about my nails. I got a regular pedicure and gel manicure, and my natural nails have never looked so perfect. She took her time and was thorough and meticulous throughout the entire process. Her massages are also wonderful. She got all of the knots out of my shoulders! Last but not least, the fruit and wine were delicious. I will definitely be coming back and requesting for her. :) Thank you so much! Read Less

Escape Nails and Spa is truly the best. I have been getting my nails done there, for years. They have an extensive services "menu" which states all of the pricing. The salon is meticulously clean and well managed. I would not consider going elsewhere. Thank you, Escape Nails and Spa. Read Less

I have been going to Escape Nails and Spa now for several years. Actually when I was still living in the Northern Neck and would visit my daughter this would be a special treat to spend an afternoon with them relaxing. I usually have a pedicure and shellac manicure and they always make me feel special and pampered. The owner and I have gotten to know each other as well as some of the staff and they always go out of their way to make each visit great! They are now also open near Wegmans and it's also a beautiful place to go! My specialist is at the Short Pump location most of the time so I continue to go there. Either location you will be delighted and be looking forward to your next visit!!! Read Less

I have been going to Escape Nails since the doors first opened! It is always a wonderful experience and I can recommend this spa to anyone who wants a wonderful and relaxing experience. I have been very pleased especially with Jenny, Lynda, Erica and Sunny. They never hurry up to get to the next customer, and make you feel like you're they're only customer! Love this spa!!! Read Less

Went to Henrico to visit some family members for a few days from Philadelphia. Took my first step inside and it looked absolutely gorgeous! My girlfriend gets her nails done way too often and she chooses a different place every time. This one definitely topped it off with their extraordinary service. Everything looks clean from corner to corner and they make you feel very welcomed. I've been to some places where the employees don't greet or even have a conversation with you. ...This place is filled with honest compliments and delight and they always make you feel like it's a place you've been visiting frequently. They don't rush their jobs to get it done and over with, they actually make sure that they do things properly to satisfy their customers! If you're from around the area or visiting, Escape Nails and Spa is definitely the place to go to get your nails done or to just relax. I wasn't even a customer and even I felt like it was the right place for me. Gentlemen, take your woman to pay a visit at this place! See More Read Less

Beautifully decorated salon with a fancy toilet! They have a wide selection of services, which can be a bit overwhelming, but the receptionists are friendly and was kind to help me choose something. Love the complimentary fruit and drinks. Definitely give it a try if you're in the West End area. Read Less

I had a manicure here on April 20.  The technician pulled the instruments from the drawer.  I was suspicious but did not say anything.  The pack did not appear to be sealed and I did notice debris .  I still did not say anything- my bad.  When he finished and put me up to dry I watched as he cleaned up .  He took the instruments he used on me, wiped them Off, put them back in the same bag and into the drawer.  I complained and they refunded me but I will never go back here again.  Disgusting Read Less

I must say, I was very impressed with this salon/spa. I got a mani/pedi, and it was the best ever. The surroundings are beautiful, relaxing and the staff is very friendly. The prices are a bit higher than what I am used to (just moved from NY) but, it was a splurge well worth it. Read Less

Based on the pic I just posted regarding my lady friend, I think that's the service you can expect as opposed to what they indicate they provide.... "Escape Nails and Spa is a premier nail and spa that has just opened in the Short Pump area. It is family owned and operated and they have been in the nail and spa business for over 20 years. All of our products and services are top of the line. You will find no one better suited to give you the most luxurious and pampering experience possible." Their customer service is poor, their concern to try to fix a failed nail experience didn't even seem to be a factor in the situation. First visit = Last & only visit!!! Read Less

I have been coming here since they opened. This place is one of the nicer salons in Richmond. I always notice the little things they do for their customers. Putting up new decorations,fresh flower arrangements every week, and the constant cleanliness. This place is always kept up to par. All the girls are super sweet, hard working, and the staff are so friendly (plus I love the wine and cheese) I have always had a great experience. I usually don't write reviews but I was in there over the weekend and saw how these girls have to put up with unreasonable customers, sheesh! I couldn't do it. I totally recommend this place if you want quality service and relaxing spa atmosphere. Read Less

Will never be back here again, my technician was rough and gave the worst leg/foot/hand massage I have ever felt in my life...told the manager about it and she called me a liar, extremely unprofessional. i refused to pay and she told me she would call the police, worst nail salon I have ever been to. Please do better with your customer service. Read Less

This place gave me the best nail salon experience I've ever had! I really wasn't feeling too well but this was the perfect pick-me-up because of the salon's luxurious atmosphere, welcoming and friendly staff, and complimentary drinks, fruits/cheese and crackers. It is pretty pricey & I normally wouldn't get such an expensive mani/pedi but I was feeling so crappy that I needed to indulge myself in a treat since I haven't had a spa treatment in 5ever. #noregrets! I loved my spa pedicure treatment ($45). It was 45 minutes of pedicure heaven with leg/feet massage, leg/feet mask with hot towel, scrub, before the actual painting of the toenails. Lora was so amazing & friendly. She took her time, was careful with my knee scars, and just super meticulous!! I'll def ask for her again when I come back :) Also another bonus: their pedicure chairs have working massage rollers for the back hahah it's seriously the little details that make such a big difference. I was a bit disappointed when they didn't have the disposable liners for the pedicure baskets as they advertised but the complimentary drinks (i had the mimosa and 2 hot green teas) and the fruits (watermelon, grapes, & melon) def made up for it :) Even their bathrooms were so nice and fancy! They have the techy toilets that can wash and dry your bottoms haha I was too scared to try but it definitely looked legit. As for my gel manicure ($40), I wasn't able to get the young lady's name but she was also a gem!! I think she mentioned she was the only Cambodian there but she was the best! I appreciated that she was so engaging, making sure I liked the shape she was doing to my nails, & just so meticulous that my nails don't even look like they're mine hahah. At the end of my session while my nails were drying, home girl gave me a back massage and a hand/arm massage. I was crying inside because this was everything I needed in my not so great feeling day. I came out a brand new me. Escape is spa therapy at its finest! Next time, I'll just try their regular manicure for $20 to compare! Read Less

Recently I visited this business after receiving a gift certificate to go here. I had never been to the business before but according to online reviews, I expected a nice experience. I scheduled to get a Swedish massage. I did not meet the massage therapist at all during the appointment, but was simply instructed by a young lady to lay face down on the table under the blankets. When I realized the technician had entered the room, I thought he might ask about if there are any ...areas of pain, areas I'm not comfortable with him massaging, medical history etc. I'm used to this at many different places that offer massage. None of this happened. Furthermore, during the massage the technicians cell phone started to vibrate. At a certain point while they were "applying pressure" to my back, I felt them get their phone out of their pocket and start texting someone. I found this extremely unprofessional. When the massage was finished, I still didn't get to meet my technician. In addition, when I went to check out I was informed that they do not accept gratuity on credit card. I have no problem with this, however when I called to schedule it would have been nice to be told this so I could be prepared accordingly. I had no desire to use their on site ATM as there would probably be a surcharge by my bank for using a different ATM. I will NOT be going back to this business. See More Read Less

Went in for a basic pedi and gel mani on Sunday, Jan 29th. Bob performed both services and while they both felt rushed, my nails and toes looked fine at the end. This morning, Tuesday Jan 31st, the polish is peeling on my index finger. Waste of time and money. Also, I was interestingly enough never offered water or snacks that the other patrons were offered. I could've gone anywhere else, spent less money and at least have my gel polish last a week. Read Less

Great place for a manicure, pedicure or a massage. Love the fruits or cheese tray with the drink options. My husband and I come here often and we have a great experience each time. They have tons of colors to choose from. I've actually had my Bridal party come and get their nails and feet done for my wedding. And they had nothing much positive things to say. My recommendation is to see Lynda and/or Jenny! Read Less

Lauren has been my hairdresser now for quite some time. She takes the time to discuss your hair needs and what you are looking to achieve which is why the finished look always makes the mark. The salon has a comfortable home feeling where you can relax. Location is convenient and parking is ample. Read Less

Lynn did an amazing job on my nails! I haven't gotten my nails done in about 2 years & could not for the life of me remember what it was exactly that I wanted to get done haha When I walked in, I was welcomed by a young lady that helped me figure out what I wanted & was seated so quickly that I didn't even have time to pick out a color! (This is a good thing haha) But that was okay because while I was getting my nails done, a bunch of ladies were going through all the colors & showing me examples of what color I was looking for on their own nails even though it was crazy busy; love that kind of customer service! I loved the whole experience, not sure how long the nails will last because my job requires me to work with my hands, but in that case it will definitely impress me if they last longer than 2 weeks! P.S. I got stiletto tip gel & shellac nails for $70 Read Less

This place is definitely one of the nicer nail salons in Richmond. My mom and I decided to check it out since they have been popping up all over the Richmond area. We were immediately greeted by smiling faces and noticed that the environment was very warm, inviting, and very upscale.We went for pedicures and were given a huge variety to choose from (almost 3 pages full of different types of mani/pedis), prices for pedicure range from $30-$100 which was a little more than we were expecting to pay, but we both settled on the Orange and White Tea pedicure. They have areas set up with about 10-12 pedicure chairs and quite a few manicure station set up. They also have a full bar and lots of staff on hand. It seems like a great place to bring a large group. The pedicures each took about 40-50 minutes but they were really well done. The staff was friendly, chatty, and engaged.Overall it was a wonderful experience, however, due to the price I won't be coming here all the time, this will be more of a special occasion trip :) Read Less

I popped in here with my 5 month old in a Friday just before lunch. Got in immediately which was awesome. They asked me which type of pedi I wanted, so I said the basic. Again, 5 month old with me (whom sits very quietly for about 45 mins), I needed quick but efficient. This place is over priced for what you get. Basic pedi for 35 bucks, but yet I still have rough heels. she used the pumice for MAYBE 10 seconds on each foot. Paint job was great, but the "softening" of my heel was not done at all. Bc after all here, if you want your heels soft, you pay extra. OK. No thank you. Not coming back. Read Less

I know I'm in the minority here with 2 stars, but the experience I had at Escape Nails unfortunately wasn't nice enough to make me want to go back. Let's get something out of the way. I know that I was kind of cray cray for having the urge to get my nails done the day before Easter. Everybody and their mama was out, the weather was nice, and we ladies needed to get our primp on so that we could be at our best for Easter service the next day. I went to my normal nail salon and lo and behold, they had to turn me away because they were completely booked and could not handle walk ins. Good for them, I said! I'll find somewhere else to get a quick mani, I said. It would be great, I said...Well, I opened up Yelp and saw that I wasn't too far away from another super highly rated salon (Escape) so I decided to give it a go. I'm not going to even try to deny how gorgeous this salon is. I've never seen anything like it in Richmond. The back wall is stocked with wine, which comes complimentary with services, the bathroom is gorgeous (a plus!), and there is a very wide variety of colors to choose from. Ok, I'll cut to the chase. Basically, the receptionist did not give off a very welcoming tone. She was obviously frazzled, which I understand, but to me she should have at least been able to answer basic questions about the wait time. Every time somebody came in all she could say was "I don't know", not "I'll find out for you". Shoot, she could have made something up for all I care! I was just shocked because I'd never heard anyone flat out say they didn't know without at least trying to figure out how long the wait was. Then, she told me she could fit me in and not to leave, but I ended up sitting in the service chair and waiting a little over an hour. This was fine because on such a busy day I expected to wait, but nobody followed up with me after that to say if I was next. I just sat there. Fastforward to the service. I picked out a color that was supposed to be pink. When he did my nails he promised that after 4 coats it would look like the pink color on the outside of the bottle, but now I'm sitting here with white nails. It's not the worst thing in the world because white nails are in this season, but I wanted pink. It did bug me a little that he didn't offer to let me go pick out a darker color or apologize for that color being faulty. He just kept trucking along. Oh, and the paint job isn't really worth the price that I paid for it either. :-/ It was almost as if they serve the wine and give you fruit to make up for the shotty customer service. Sorry, Escape Nails. I might give you another chance in the future, but for now I'll stick to my favorite! Read Less

I have been going to Mary Kate for a few years now. I followed her over here from another salon because I was so happy with her services. She is awesome at color and highlights! I always look forward to our visits too. Such a sweet girl:) Try her out! You will not be disappointed! Read Less