The customer service was fast but could be more friendly. I had the nail tech Kevin do my manicure. I have a cut on my left Pointer finger from him filing too hard. My nails turned out okay thankfully but the work could definitely be better. I have a full set of coffin shaped nails with gel polish. Nothing elaborate. Next time I’ll be sure to ask for a different person to do my nails. This was my first time coming here so maybe next time will be better Read Less

I got a pedicure last week expecting it to be a relaxing stress reliever. The man rushed, didnt polish my whole toenails, about two days later a lot of my polish was off. Probably won't be going there again. Read Less

THIS PLACE GETS ONE STAR FOR ME ONLY BECAUSE YOU CAN'T POST WITHOUT GIVING ONE! THEY ARE RUDE! THE MANAGER IS SUPER RUDE! THEIR QUALITY OF SERVICE WAS UNSATISFACTORY AFTER 4 DAYS! ACTUALLY EVERYDAY SOMETHING WAS FALLING OFF! SHE DID NOT WANT TO REPAIR THE DAMAGE AND EVEN TOLD ME THAT ONE BAD REVIEW WAS NOT GOING TO HURT HER BUSINESS! WE SPEND OUR MONEY WITH THESE PEOPLE AND THEY CAN AT LEAST BE RESPECTFUL. I TRIED BEING CORDIAL BUT SHE TURNED THE SITUATION. Read Less

THIS PLACE GETS ONE STAR FOR ME ONLY BECAUSE YOU CAN'T POST WITHOUT GIVING ONE! THEY ARE RUDE! THE MANAGER IS SUPER RUDE! THEIR QUALITY OF SERVICE WAS UNSATISFACTORY AFTER 4 DAYS! ACTUALLY EVERYDAY SOMETHING WAS FALLING OFF! SHE DID NOT WANT TO REPAIR THE DAMAGE AND EVEN TOLD ME THAT ONE BAD REVIEW WAS NOT GOING TO HURT HER BUSINESS! WE SPEND OUR MONEY WITH THESE PEOPLE AND THEY CAN AT LEAST BE RESPECTFUL. I TRIED BEING CORDIAL BUT SHE TURNED THE SITUATION. Read Less

They charged $30 for a manicure which is already overpriced. The man did a mediocre job. He pointed over my cuticles and once I noticed it the man said it's already been under the light so there's nothing he could do. I didn't feel like arguing with him to redo it. Honestly I could have done better myself. Don't waste your money coming here. Read Less

Absolutely worst nail shop in Hampton. I stopped getting my nails done here due to the customer service and the quality fluctuated often. Only was going for my fav eyebrow lady Nancy ! The owner (Nancy) is very rude and nasty. I was so happy Nancy(eyebrow lady) left and got her own shop so I could stop coming to this bad business establishment. Save your coins and go elsewhere ! Read Less

Nail salon employee Nancy was very rude and disrespectful when I complained about service. I had been a customer for many years but after yesterday’s experience I will not be returning. I do not recommend this nail shop. Read Less

The worst pedicure I have ever had! It was rushed, I had to make several request to have polish removed from around my toes, re-polish, nails weren’t cut down he he just did what he wanted, just filed them and they weren’t even filed good (jagged edges). Feet looked like I did them and I paid for a spa pedicure. Returned so so can be redone. Whatever you do if you do come here... Don’t go to Pete!! Found out later he did a friend of mines nails and she was very unhappy with it. Read Less

Horrible costumer service! Rude and very pushy. I was truly looking forward to this 4 star nails spa but as i'm looking for a nail color a female employee rudely called my attention and made a smart remark in other words rushing me. By the time I picked my color I turn around and she is helping someone else. From the second I walked in to by the time I picked my color was a total of FIVE minutes MAX! This is the second time i've been somewhere that wasn't my usual spot and Iagain, I regret it. As reviewed in other review, the female is named Angie. Very rude and rushed me. Read Less

I'm so happy with the way they're able to make my nails look! They're able to shape and design for such a wonderful design and shape! Really making me feel so comfortable and relaxed inside this salon! Read Less

2nd post: Had to update my review. Cannot believe it. Looks like myself and my daughter-in-law has caught nail fungus from this establishment. We are ABSOLUTELY NOT RETURNING TO THIS AWEFUL BUSINESS! Now must deal with nasty toe nails. YUK!My 1st post: Came with daughter-in-law & grand daughter for a girls day out. Upon arrival used their Women's restroom, no soap or paper towels. Had to go out in pedi area with wet dripping hands to use soap at sink & dry hands with rolled washcloth. Spa chairs awesome, stools employee used ALL needed replaced due to sitely breakdown of seating. Regular pedi went well a little rushed. Read Less

I came in to get my acrylic removed and a gel manicure. My first issue was the $10 charge for acrylic removal (the brochure in store says $5 with service) . The man began to rip the acrylic off with the tip of a fingernail tip and fingernail clippers. Clearly damaging my nails even further. When I complained he said it's because my nails were so thin , and got an attitude when I asked for the nails to be soaked off. He moved me to another persons station and I was left waiting for 30 plus minutes. My manicure has already chipped and it's been less than 24 hours. My mother, looking thru the nail polishes knocked an older bottle over and they tried to charge us $5 for a VERY used bottle of nail polish. My manicure and the service sucked. I would give 0 stars if I could. Read Less

A half of star..... Very rude and does not listen.... instead of painting my nails with the gel polish she clumps it up there so she does not have to paint the glitter more then twice so my nails are lumpy instead of smooth... just very unprofessional.... I have been going here for years but won't be back these quality of service and professionalism sucks now Read Less

WORST EXPERIENCE EVER!!! The y hire anybody! It's probably like 2 people that actually know how to do nails. The guy who did my nails did NOT no what he was doing. My nails came out crooked and different lengths. Both my thumbs were significantly shorter than my other nails. I had to coach him the whole time on how I wanted them. I like my coffin shape and he did a horrible job! The customer service sucks, they are very rude especially the lady who sits at the front with shirt hair a dimples. Will NEVER go back! Read Less

The place was clean and I did not have a problem with the techs or the price about $10 for a males manicure which was cool.  The tech didn't cut my cuitical and make me bleed so I loved that, she tried to make small talk as they all do and that is to be expected.  My wait was not long but it was a Tuesday night rite before close. I DON'T LIKE TO WAIT. THE PRICES ARE VERY FAIR HERE. Read Less

My third time coming here and again I am impressed. The only reason I didn't give them 5 stars was because there customer service sucks. On my second visit (day before Easter), Angie (I believe; first chair second row, right side) rushed on my nails. Crooked, and didn't file them on the underside of my nails so I did them myself when I got home (I have a 6 month old that I handle and would've scratched her). Lisa (first visit) & Anthony (today's visit) were amazing and will be my go-To's. They do a great job on my eyebrows as well.Ann, I believe her name did my pedicure the last time I visited. I only got a basic pedi but she worked wonders! Out of all of my pedicures, this was the first time I appreciated the massage portion of the experience. Her hands are wonderful (laughs). I took her business card and all. Read Less

Love love love this place!! I go to Lee Nails and they are amazing. I have very weak nails and they are always very careful with them and they always look amazing! They did acrylics without tips so that I can have my natural nails. I never feel rushed and people always compliment my nails! The prices are great for the care they always give me! Read Less

Great place! They do a good job and are very clean and polite. My nails always come out looking perfect and there always asking questions to make sure they get the shape right. Which I love! I would definitely recommend top nails. However I do suggest to call and make an appointment. They try to accommodate walk ins but they get really busy. Read Less

Its terrible I have to write this review. I have come to this salon for over a year to get my eye lashes done and I recently had a horrible experience. The only woman there who does lashes was so rude to me and I have no idea why I have always been more than pleasant to her. She had no one she was working with she flat out told me she wasn't doing anything until 10 am (even one of the employees told me she never heard her say that when they are open they are open and she is just mean like that sometimes) when they open the store at 9:30 I waited for 30 minutes as she her changed out of her gym cloths, put on her make up in the front, and ignored me. at 10am I asked her if she was doing lashes now and she told me no after I patiently waited her 30 minutes). I have no idea why she was in such a terrible mood, but I have never done anything to her. I have always been poilet and even always tiped her 5.00+ every time I come.... So I left and found another salon since there is one every 2 miles and everyone does lashes. I posted a review on their business facebook page as that's what reviews are for so customers can give honest opinions on their visits and was then I was cyber bullied by the owner who took screen shots of 8 or 9 of my pictures and left all kinds of raciest comments and remarks. She posted side by sides of pictures of terrible looking woman I guess in an attempt to hurt my feelings. So unprofessional is this a business or high school????????? So of course they were reported and blocked immediately and I will file a formal complaint with the better business bureau and I will post this on every review site in hopes she understands treating customers in such a rude and dismissive manor for no reason at all is bad business and shows a persons character. Of course I will never visit this business again and share with everyone I know and those I don't. My awful experience. Read Less

Loving my nails! I have gotten soooooo many wonderful comments on them. Thank you for doing such a great job and actually taking time dedication and focus on what I wanted my nails to be for my wedding. Read Less

Technician seemed angry, and treated me as though he was doing me a favor applying 'pure gel' to my nails two days ago. He also seemed angered that I pulled my hands out of the heat lamp when it felt like they were burning, and he fussed at me! ~ Imagine that.... Today one of my thumb nails gel coating chipped off. I returned to the same shop and the atmosphere seemed as if I was a bother - so I left - deciding never to bother them with my money again. After visiting another shop, I was told that the reason the gel chipped off was because the technician failed to 'rough up' my nail under the gel first, so the gel could not adhere to it. I was also told that all my nails will soon follow suit! I have NEVER written a review like this before..... Enough said. Read Less

I really like this place! Finally a good spot in Hampton. I always used to go all the way around to get a decent mani and pedi. The staff is friendly. The best part is that they're super fast but they're not messy with their work. Definitely going back again. Read Less

I recently moved to the area and have been looking for my new nail salon. This is my 2nd time here.They are very friendly, professional and quick! I like that the salon is very clean and nicely quiet. My tech did great job with my gel manicures. She is sweet and not pushy at all! I like it! ;) Read Less

Unprofessional management! If my dog needed a pedicure, I would not allow him to set foot on the site of Lee's Nails. I walked in at 8:15 pm to get a pedicure and the close at 9:00 pm. I was told that the staff had used all of the hot water to clean the chairs and the floor. I was told to wait for the hot water heat up again. So about thirty mins later, the water was still cold. I informed them that I did have somewhere to go. The nail tech said that she would give me a free polish for my inconvenience. After she told the owner this, the owner said I must be charged $9.00. I asked why would I pay $9.00 for a polish today and turn around and spend more money tomorrow on a pedicure. This shop had already wasted thirty mins of my time, here I am with no pedicure and I am being asked to pay for someone to slap polish on my feet. I could've done this myself. So the owner would not come over to discuss anything with me, she sent her "manager" over. The "manager" states that if I pay for a polish, they'll give me a design for free. I told her I didn't want a design! I said from a business aspect I should not be handled in this manner, they are the ones that don't have hot water. She said it wasn't their fault and from her standpoint if she gave me a free polish, it was no guarantee that I would come back for the pedicure. Then the owner began speaking in her native language which I couldn't understand. So I asked her, you can speak into the air, but you can't speak to me? She said I have a customer, talk to the manager. I said I'm done talking, thank you all for nothing.It was too many fails from this business for me. First of all, why don't they have hot water and the business was still open for another forty five mins. Also, my time was not valuable to them as I waited thirty mins for the water to heat up and it never did. Thirdly, the nail tech had already promised me a free polish, so the owner should've honored that. Lastly, the owner should have addressed me directly. They would rather gain $9.00 than lose a customer and positive feedback regarding their business. Read Less