I wish I could give them NO STAR!! I usually don’t make my way to post bad comments but THEY ARE HORRIBLE! For some reason 3 days after getting my nails done, 2 of my nails cracked in the same spot and it hurt, I went back for them to fix it and 2 days later the crack was back in the same spot and then later on another nail cracked. Never going back. So I had to go out of town that weekend which is why I had got my nails done but I went and got the 2 cracked nails fixed at another place and they replaced both nails and it haven’t cracked or broken yet. They don’t know what they are doing in this nail shop. Read Less

Stay away!! I recently got an 'SNS' manicure here, I assure you it was not truly an SNS mani.  I was in town visiting and needed a manicure. After calling to confirm they in fact did do SNS manis, I decided to give it a shot. There was never a base cover applied to my nails and they put a gel top coat on my nails instead of the proper top coat. Two of my nails literally cracked the next day (regular manicure lasts longer than a day!) and the next day, one of my nails chipped. Needless to say this experience was frustrating. I just had this 'SNS' mani removed and my nails are completed ruined. They look as if someone ripped acrylics off my nails!  :( The people at my normal nail salon were shocked to see what had happened. Read Less

I have been getting SNS on my nails for over two years. I was down in Richmond for a wedding and decided to stop in here to get my nails done after a quick call with them. I regret that decision immensely. Within one coat I was already asking questions and assured over and over again "they would turn out ok but I needed to just wait." I honestly should have just left at that point. My nails are significantly shorter than they've ever been, and each finger is CUT from over filing. It is the sloppiest sns job I've ever had with no nail close to even/ smooth and each is visibly lumpy. To add to it, they are super thick and parts are discolored. Also, they decided to put a gel top coat on my nails which defeats the purpose of no UV with sns. The price was good at only $35 but not worth it. If you want an authentic SNS experience that doesn't leave you in pain I recommend finding another place. Read Less

This place lacks customer service on every level. We made an appt only to sit for 15 minutes after it in the pedicure chairs with no water. When we asked them to turn it on so we could soak the lady yelled "wait a minute"....which turned out to be another 30. No friendly "we'll be right with you" or "sorry we are running behind". We've come every 2 weeks for the last month and a half (4 of us) & purchased deluxe mani pedis. Since we just moved to the area and we're excited to find a place only to be disappointed today. That's going to change because clearly they don't care about repeat customers. Sad to see. Read Less

I was in Short Pump running errands when I felt the sudden urge to get a gel manicure. I deferred to Yelp to help me find a suitable option and Creative looked like the best fit. Once I arrived I was happy to find there was no wait and the nail tech quickly ushered me to the color wall. I'm partial to OPI, and although there was not as many OPI colors as I'd like, they had plenty of Essie options if that's your thing. The woman who did my manicure was awesome and my nails looked amazing! She shaped them into a perfect pointy oval upon my request and the color application was beautifully done. One of the best manicures I've had in Richmond! Unfortunately the location is a bit of a hike for me, so I may not become a regular anytime soon, but I will definitely be back the next time I'm looking to get my nails done in the West End. Read Less

Made an appointment with Mai after reading reviews here. Salon was nice and clean and Mai was very nice. They all seemed to do a great job. I had a gel manicure done and she did a great job! I had been going to the same place for years but my nail technician left. I will definitely be returning. Recommend you make an appointment if you want to see Mai, her schedule is busy but they do take walk ins. Read Less

We recently moved to Richmond and I have tried several nail salons and now I have found my place.  May(not sure on spelling of her name) is amazing.  She is so nice and very gentle on your nails.  I have very thin nails and have been using he dip powder until last night.  She introduced me to a gel not the typical gel polish but this gel dries with heat and hardens like a dip powder.  Can we just say I'm in love with the way my nails look.  She said since I want them to last longer these should last 3 weeks or more.  For me this is great, so I will report back after three weeks. Read Less

I came to Richmond to visit my mentors and stopped by to get my nails done. I have an acrylic set, so naturally I get nervous when other people I don't know do my nails. However, Cindy did an AMAZING job. She made my nails look gorgeous and was very gentle. She also did a great job on my eyebrows! On top of that, the prices are really good. I would definitely recommend coming to this place. Read Less

I love this place. They did a gel manicure for me. I walked in with no reservation and they took me. They have an unbelievable gel (shellac) selection. Reasonable prices and great atmosphere! I even got gift cards for this place for friends. Read Less

I went in last week for a manicure and absolutely loved my experience here.  Everyone was so nice and the quality of the service was great.  Add some wine service and you have heaven on earth!  I'm looking forward to returning soon and hopefully getting a pedicure! Read Less

Great place! Great people! Quality service in a comfortable and clean environment. The owners have been providing nail and spa services all around Richmond for the past 20+ years. I will not have my nails done anywhere else and the pedicure is second to none! Read Less

I overpaid for my services. I got the at 1 &didn't leave till 4:30. That's way too long. When I told the tech to add another coat he said it would be fine. I'm not happy at all. Use to be my favorite place to go. Not anymore Read Less