My daughter made an appointment for us to get pedicures yesterday afternoon. Upon our arrival, we were asked if we had an appointment, which we did, and if we were a party of 3, which we weren’t, and if we were getting a mani/pedi, which we were not. We were asked to pick colors, and while we were picking colors, a party of 3 with an appointment the same time as we had but with mani/pedis came in. We all waited a few minutes and the party of three was seated before us. The salon was packed. I was a bit flummoxed that this party that came in after us was seated before us. I said something to the owner about it, and his response was, “There were three seats together.” I told him I wasn’t sure what his logic was. We were there first, and we also had an appointment. He could tell I was irritated at having been passed over and so obviously devalued because it was just the two of us for pedicures only. A few minutes later, I was called back to the chairs; they tried to put me and my daughter in chairs that had 3 other customers between us. I’m not at all sure how this qualifies as good customer service. I was so disappointed and disgusted. We have been going to this salon since it opened. The service used to be so personal and kind. Now they overbook themselves, the service is shoddy, and it’s become very clear they value the dollar over the customer. I talked this shop up a lot to my friends and family. I will now be talking about their unfortunate valuations and horrible customer service. Do your customers a favor...just tell them you’re booked. I’d rather make a later appointment than be made to feel as valueless as they made my daughter and me feel yesterday. Read Less

Just had a pedi/mani and who I normally see was busy. Now I’m sitting here with a carelessly done attempt. I could of painted my toes better myself. Highly disappointed that I wasted my time and sad all your staff does not take pride in their work. I doubt I will be back and I will no longer be recommending this nail salon unfortunately. Read Less

I never write reviews but I was very disappointed in their service. I came in to get a pedicure and a refill on my acrylics. My pedicure lasted 15 minutes and my acrylics broke within a day and all of the gems fell off. I came back to get it fixed and they wanted to charge me $25. I had spent $85 (with a $10 tip) and they all broke and were not shaped well. Very disappointed. Read Less

Way to much money for horrible service. I did a mani pedi and my toe nails are noticably crooked. They set a timer for the massage but my technician spent half of it cleaning up her tools. The manicure was basically a nail polish change at best. The polish came iff in a day. She left my cuticles untouched and the shape i had to ask her repeatedly to fix. I will not go back there are too many options in this area for the horrible service. Oh and she waited to tell me at the very end she was charging me extra to take off the gel polish. Read Less

I made an appointment to have my nails done yesterday for a wedding. The girl I made the appointment with called in sick so they assigned me someone else. She absolutely butchered my nails. She filed so hard that I bled. I woke up this morning with bloody fingers. I’ve had a bad experience before where they soaked me in acetone so long that my fingers cracked and bled for two weeks. I will never come back here again. Beware. Also, the lady who did my pedicure did not use gloves for the first half, and when we moved to the chair for my nails they didn’t clean up the previous persons nail shavings and clippings. Gross and unsanitary. Read Less

This place is awesome! They get busy fast but they still take care of you. The 10 min leg massage was good could have really dug in a little more but was still a nice way to unwind after work. My nails look awesome and they really accommodated to what I asked for with out any judgements or laughing. A must try for anyone in the Gainesville area! Read Less

Gigi is so gentle & she was able to remove my painful & swollen ingrown with no discomfort. I already made my follow up appointment & did i mention she gives the best hands, legs, feet massage. I have PF and it help relaxed my foot nerves.5 Star rating all the way. Read Less

I always go to Mary, she is amazing! She takes her time and my nails last 3-4 weeks before they need to be done again. Thank you for always being polite and always on time, I never have to wait. The atmosphere of the slain is wonderful, so relaxing. I recommend VA Nails to everyone! Read Less

I got my nails done here today and I will not be going back. I needed a new set because I had two broken nails and the way the took my old ones off hurt me so bad and one nail drew blood. I know for a fact that it’s not supposed to hurt and the way he took them off was not corect in any way. Hours later my nails hurt so bad I can’t put any pressure one them. He also just started doing my nails with out asking me how long or what shape I had to stop he to tell him witch annoyed him. He made them super crooked and miss shaped. To top it all off they didn’t even but the glitter design on my nails because “it take to long” he also didn’t even wipe the sticky layer off from the top coat I had to go home and do that myself. I will never recommend anyone to go here. Save your time and your money. Read Less

I love this nail salon every time I'm there I am taken very well care of. Although I do make my appointment in advance so I do not have to wait. It makes me sad to see the negativity because of people that just walk in and expect to be helped ASAP when the salon is very busy. I would and do recommend VA Nails to my friends and co workers who love my nails. Also a special thank you to Sofia my nail technician she is a great asset to the salon. I always look forward to my visits with her! Read Less

The spa itself is clean and the technicians are good. Unfortunately the management is terrible! I have been going there since they opened and regardless if you make an appointment they are constantly late. Today was the final straw. I made an appt but they overbooked for that time slot. I waited 30 min because they told me it would only be 10 minutes. At 30 minutes they informed me that they didn't have a chair for me. I will not be going back. Read Less

1st time for a pedicure and it was a great experience.  Karen was awesome and very friendly.  It was very intimidating going into the store filled w/women, but I just sat back and relaxed and took in the whole experience, it was very relaxing and well worth the $$.  I got the "Basic" and that was just what I needed.  Highly recommended. Read Less

My sons purchased a gift card for me for my birthday so I booked a Mani-pedi with Sofia based on yelp reviews. I am so glad I did! Sofia was awesome. My only regret is that I wish I would have purchased a longer foot massage with my pedicure because she did a great job with my foot massage. I also love my gel manicure. Definitely will be going back. Read Less

If I could give them zero starts I would. I walked in for a gel manicure, the girl said they could take me right away after I pick a color. I picked my color, the girl had me sit down at one of the stations, and I sat there for 20 minutes first of all! Then another worker comes up to me rudely saying "I need this chair!". I told the worker that the women told me to sit there and she said "WHO, Who told you to sit there?!" as if I had to justify why I was sitting there. I told her "The girl at the front desk". She then said "Well I need this chair!". So I went and should at the front of the store. The women then says "You can sit here" pointing at the chair next to where I was sitting. I told her I was fine, she clearly knew how rude she was and was trying to make up for it. I stood at the front for another 5 minutes then I left. To the business, you really need to work on your customer service skills and if you can't take someone right away then don't say you can! You just lost a customer! Read Less

I'm torn, while the place is nice and new which is always a plus and they seem to use clean new instruments for every client (you never really know), my tech was mediocre. I got a Mani and pedi both gel  totalling $85 which is pretty expensive even with gel. My massage was more of just a rubbing in of the lotion (I can do that myself) She made my toe and finger bleed which really upsets me AND gel on my fingers started lifting within one week. Which you know is not normal if you get gel regularly. Now, all of that doesn't really warrant a review in my standards, I would just not go back.  What did put me over the edge was that a man walked in to get a Mani/pedi which me being from CA is totally normal but all the techs errupted into laughter and what I assumed were comments (mind you the 30 min prior I was in there they were silent...not even talking to clients) it's just very unnecessary and unprofessional. It's in a very nice area I just hope they take into account customer service so they don't lose to many clients. ...oh and their phone is hit or miss. Sometimes it works, most times it doesn't. Read Less

This is a gorgeous salon in many ways I was treated well from the moment I stepped in. Pampered. My technician was Christine and she was just amazing I would recommended this salon for any one looking for a top notch experience. Read Less

I loved this place and have been going since they opened , however I went in a week ago and had a gel manicure and it was a very fast and not done very well, they were very busy but I wish they would have told me there was a wait instead they took me and did a bad job and the gel was peeling off 2 days later, I'm not the type to complain or go back in and have it happen again so I didn't call or complain to them but I hope next time its much better Read Less

Sofia is the best! I've been coming to her for years! I LOVE this place so much. Everyone is so sweet and are always offering you hot and cold beverages. The environment is so relaxing, I definitely recommend it. And if you're picky like me you need to see Sofia because she won't disappoint you! Read Less

This spa seemed very good at the beginning and it is clean. That said the wait time is horrific. They will tell you a few minutes and then you wait very long to obtain service. My daughter went the other day arriving at 5 PM and was told it would be a half an hour. She was done at 9 PM, that's 4 hours for a manicure and pedicure while they do others in (while you wait) between and make you sit. I went today and was told a half an hour, then after waiting a half hour I was tol...d the water was ready for my pedicure, but to wait a few minutes. This was because a couple of others arrived (no appt) and they took them back and said I would have to wait longer. I left at 40 minutes of waiting. The time I did make a specific appointment they were not ready at the appointed time and I had to wait as well. So if you have 4-5 hours or so to burn up waiting on them to provide a service to the customer in lieu of them waiting on you then this would be the place to go. Further I had regular nails done one time that only lasted two days. They said it was my fault because I did not get gel. I've never had regular polish only last two days. They fully charged to get them redone to gel and then that only lasted almost a week. Customers don't seem to be their priority. Anyone know of a good place to be as I need a new one. See More Read Less