I brought my daughter here for a 16th birthday treat!  They accommodated our schedule to do 3 girls at once.  The shampoo wash was great and they loved their curls.  It was a fun experience for all of them. Read Less

Had my hair done this morning. Paid for a flow dry. When the girl was done it was so frizzy. I told her that and she just kept doing the same thing. My hair is no longer frizzy but there is zero bounce at all, and absolutely no volume. This looks as if I had my kid so my hair. They didn't do anything to add volume and while I am used to fly aways, the amount is embarrassing. I had to go home and add product to help. When I get my hair done at a real salon it has so much volume and bounce. When I do it at home it has more style. I hate it and hate that I wasted my time. I got home and saw my sister-in-law, and she said the same thing happened when she went there. This is one of those cases of "you had one job..." Not going there again. Read Less

Olivia was very professional and blew my hair out in a beautiful flowing style. I have very long thick hair and she had my hair looking great in about 30 mins from wash to finish. The staff is very informative and polite. Definitely will be recommending Flow Blow Dry & Beauty Bar in Ashburn and will absolutely be going back. Thank you Olivia and staff. You made my Birthday a little easier and relaxing. Sally Sams Read Less

Didnt even get to try the place but definitely wont now if this is how they run their online booking - I booked for an event Saturday get a call Friday the person i am booked with isnt even working and they have no appts with anyone else PERFECT!! Too late to book anywhere else thats just Awesome !!! Read Less

I am beyond grateful for all the wonderful stylists here specially Sharrice, Nia and Q for their amazing talents, and extra patience to always make my long, curly hair look great! The shampoo and scalp massage is always so relaxing and wonderful. Love the new modern, ethnic decor of the salon, and so many services offered now at One Loudoun location! Great value on packages and super friendly staff! Thank youRead Less

I went to the Reston location since it opened which is now closed. I bought a series and said I have to contact the owner to find out what to do with my series. I have emailed her twice and called the Ashburn location 3 times. I've gotten no response and they have deactivated all online accounts from Reston customers so I cannot see my series anymore. This place used to be great but now they clearly don't care and are making no effort to honor my series. Whatever you do, don't buy a series here, or just don't go here. Staff changes all the time and they are clearly unreliable.Read Less

I give this place 5 stars bc of the following staff members: nia, sharrice, chantelle, olivia, Oresh. These five without a doubt know how to do hair. I've been a loyal customer for months now. Yesterday I had a girl who burned my scalp so badly it made me come up out of my chair. Granted I have extremely thick hair so it's very hard to get to the root. But it was so painful I will not be returning to see anyone else other than those I just mentioned. Management-please stop hiring girls who do not understand how to do a proper blowout. It's the next morning and my scalp is still burning. I was told by the stylist that beauty is pain. Unacceptable response. Appalled. Read Less

So I was going to write this last weekend, but I was so angry, I didn't think I would do the review justice. I have since cooled down and here is my review. After having my make-up done at Flow in Reston on 18 March, and being *extremely* satisfied with the end result, I decided to book the same make-up artist for a gala that I was attending on 3 June. I went online to the Flow website and made an appointment, I was emailed an appointment confirmation immediately. On the Th...ursday prior to my appointment I was emailed another reminder, this one asked me to click through to confirm, which I did. Saturday, 3 June rolls around. I am rushing to Flow for my 12:15 appointment. I park, and walk up to the store to find all the form or locked and brown paper covering the windows. I then call the number that is on my confirmation email- it rang approximately 10 times before being rolled to a message stating that the location is closed. I was shocked! I then decided to call the Ashburn location of Flow. When I finally got the receptionist on the phone she was rude, flippant and indifferent. She told me that I should have checked to make sure they were open... I reiterated to her that I had booked online, received not ONE, but TWO confirmation emails *and* had to click through to confirm my attendance. She told me "oh, well". I asked her if someone out there could help me (still have a Gala to attend), and she replied 'when we are done with the customers we have already booked.".... umm, Hello! *I* was a already booked customer! I then asked if she could have the owner or manager call me and she told me "maybe". Then wouldn't take my name or number. Not surprisingly, NO one has ever reached out to me. I liked Flow when it opened, I liked supporting a small, locally owned business- however, after this incident, the rudeness and incompetence is unforgivable. If you need a blowout- go to Drybar. If you need a make-up artist go to the Red Door. AVOID Flow- completely unprofessional. See more Read Less

So I was going to write this last weekend, but I was so angry, I didn't think I would do the review justice.  I have since cooled down and here is my review. After having my make-up done at Flow in Reston on 18 March, and being *extremely* satisfied with the end result, I decided to book the same make-up artist for a gala that I was attending on 3 June. I went online to the Flow website and made an appointment, I was emailed an appointment confirmation immediately. On the Thursday prior to my appointment I was emailed another reminder, this one asked me to click through to confirm, which I did. Saturday, 3 June rolls around. I am rushing to Flow for my 12:15 appointment. I park, and walk up to the store to find all the form or locked and brown paper covering the windows. I then call the number that is on my confirmation email- it rang approximately 10 times before being rolled to a message stating that the location is closed. I was shocked!I then decided to call the Ashburn location of Flow. When I finally got the receptionist on the phone she was rude, flippant and indifferent. She told me that I should have checked to make sure they were open... I reiterated to her that I had booked online, received not ONE, but TWO confirmation emails *and* had to click through to confirm my attendance. She told me "oh, well". I asked her if someone out there could help me (still have a Gala to attend), and she replied 'when we are done with the customers we have already booked.".... umm, Hello!  *I* was a already booked customer! I then asked if she could have the owner or manager call me and she told me "maybe". Then wouldn't take my name or number. Not surprisingly, NO one has ever reached out to me. I liked Flow when it opened, I liked supporting a small, locally owned business- however, after this incident, the rudeness and incompetence is unforgivable. If you need a blowout- go to Drybar. If you need a make-up artist go to the Red Door. AVOID Flow- completely unprofessional.*****UPDATE****After posting my review both here and on their Facebook page the owner chose to attack my character. Calling me a liar, and stating that I was verbally abusive to her staff. That is FALSE. Yes,I was upset. No, I did not feel valued as a customer. However I DID NOT take it out on the receptionist. I am very disappointed that Ms. Atash is trying to turn this around and make herself the victim. Beware of this place and their business practices. Read Less

I have been there twice for blowouts and both were excellent.  The staff is friendly and the place is decorated nicely.I also had an eyebrow wax and manicure.  The eyebrow wax was good.  I had an issue with my manicure and the staff has been overly accommodating to fix their mistake.  The customer service is outstanding! Read Less

Just completed a MICRObalding perm eyebrow treatment with Tati. I took the drive from DC and wasn't disappointed. She was professional and didn't waist anytime. I'm excited with the results and can't wait for my follow up visit!! Read Less

I had an incredible first experience. I booked a blow dry and nail appt because I wanted to get everything done in one stop. Unfortunately the nail tech didn't show up but the manager was apologetic and definitely made it up with the most wonderful scalp massage I've ever had. I've been getting complements all day on my hair - it feels fantastic, and I'm super happy with the style. One last thing - I have super sensitive skin, fibromyalgia and chronic pain. And she took care not to hurt me (not even when wrestling with my tangles) and went above and beyond to ensure I was comfortable. Read Less

I am quite disappointed in this place I bought monthly series which gives me three blow out monthly, I tell the stylus that my bangs are hard to blow out every time I leave there they're worse than when I Came into the salon .....none of the girls seem to do it right. I've tried to contact the owner to try to stop the series for four months now no response no feedback can't get a hold of anybody who is a manager or owner or anything to these stores and very disappointed. And tried an e mail. Read Less

I have long, wavy and thick hair that is a workout to blow dry straight. I decided to try Flow and was assigned Reem. My expectations were modest since my one prior experience with an alternate blow dry franchise was not great. I have to say I was really impressed with Flow and specifically Reem. She gave me a great blow that held up in humid, rainy weather and I got lots of compliments on my hair after her blow dry. Will definitely return again. My only suggestion to management which is minor is about propping open the front door. Another stylist at this salon was probably warm so she decided to prop open the front door. It was raining when she did this and as I sat there with a head full of wet hair I got cold while she cooled down and I kept worrying that the humidity would impact my blow dry since I have frizzy hair (fortunately it did not). Just something to be mindful of when the weather is chilly and raining outside for your customers. Read Less

I haven't been to this establishment (yet) however I have scheduled a few appointments for my 18 year old daughter and recently scheduled an appointment for my 62 year old mother. They both have natural hair and came home looking fabulous with their " smooth & sleek hair" flow blow outs . The hair products worked extremely well in their hair! Their online booking system is very convenient.Read Less

I wanted my hair to look nice for my baby shower and since I did not want to drive to Tyson's to Dry Bar I searched and found Flow. I was a little hesitant based on the recent reviews but decided to give it a shot. I scheduled an appointment online which was very easy. I showed up to my appointment about 15 mins early and to my surprise there was no one in the salon and this was at 1pm on a Saturday. I was greeted by a young lady at the front desk and knew who I was because of my appointment time. I then was asked to go over to the stylist (who did not introduce herself) she asked what we would be doing and if my hair needed to be washed and that was the extent of our conversation....she did not talk to me at all for the rest of the appointment until she was done styling my hair. Now with that being said she was not rude, just not very talkative I guess. Now the end product, my hair did look the way I wanted and styled to my satisfaction, I did the Calypso (beach waves) but it did not hold for the afternoon. My baby shower was over by 5pm and the left side of my hair had gone flat. All in all I would say my experience was OK, it was not bad but not a wonderful one. I might comeback if I need my hair done again. Read Less

The women at the Flow Ashburn location are unprofessional and not very talented in the blowout or make-up department. I have had wonderful experiences at the Reston location (both blow outs and make-up have always been fantastic) but the few times I have been to the Ashburn location have been disappointing. The last time I was there was enough for me to never go back.The stylist doing my blow-out seemed irritated to be there and less than interested in doing my hair and make up. She was like that the last time I was there, but I chalked it up to maybe she was having a bad day. When she was finished my hair looked disheveled and I had to ask her to smooth several parts with a flat iron, etc. My make-up was awful. I asked for the "glam" look, but said that I preferred neutral colors and wanted to play up my eyes, but nothing too dark/dramatic. I showed her a picture of the dress I was wearing just to give her a feel for the look I was going for, however she was less than interested. She ended up using a combo of what seemed to be black/very dark blue. Not only was the shadow totally uneven, but my eyeliner was smudged all over the place. It looked like a 5 year old did my eye make up. I had to ask her for mascara. Given that I asked for more neutral colors, it seemed like she almost did it on purpose. The rest was "ok" however she didn't even attempt to do any lip color, and at that point I was so mad I just wanted to leave. Needless to say, not what I expected and I had to go home and re-do my eye make up.Bottom line: I would skip the Ashburn location until they get better management and skilled stylists. Reston is fabulous though. Read Less

Was super hesitant in choosing Flow and the right stylist. I have thick, curly, long hair so finding someone that knows how to handle it, and blow it out right, is nearly impossible. I went in this past weekend and gave Nia a shot. I got the flow style done for a wedding that day. I was THRILLED! She was super professional, listened to what I wanted and did better than I imagined. I'll definitely be back to see her again! Thank you! Read Less

I absolutely hate writing bad reviews but I really should have listened to the rest of the reviews on Yelp about Flow. The women at Flow were extremely unprofessional and quite frankly, not talented in the blowout department. Let me preface this by saying that I go at least every two weeks, if not every week, to Drybar for blowouts. I've also worked in service and retail so I know how important customer service and a good business practice is.I went in for the Flow style (normal blowout with volume) today. It was scheduled with Jenny. I started out with a women who was not Jenny but was friendly. She asked if it was my first time at Flow. I told her yes and that I normally am a regular at Drybar but I was excited to try Flow because it was closer to home. She then proceeded to trash Drybar saying they weren't good and most people don't go there anymore, they go to Flow because it's so much better. (This makes me laugh now).She started drying my hair and her lack of technique was evident. She wasn't even drying my roots and my strands were coming out frizzy. She was talking to the stylist watching and telling her how dry my ends were (hello, I'm sitting right here and I can hear you). She stopped my blowout multiple times (4 times to be exact) to exchange money with another stylist from their personal wallets. This is extremely unprofessional especially when you leave a client in her chair with half wet hair and you're not even doing a good job in the first place. She kept telling me that my hair was just frizzy. I politely told her that I get blowouts often and my hair has never been frizzy, ever. She then had another girl step in and dry my hair so she could go take care of something? She returned and just had the other girl, I think her name was Jenny, just continue my blow out because she "couldn't get my hair to do what she wanted it to do". It's not that hard to do a normal blowout with some volume. Jenny proceeded with much better technique than the previous girl. She salvaged what was left and was polite. Unfortunately there is no volume to be seen and my hair is flat to my head from my roots to mid shaft. I noticed before I left that they were also talking trash about a client. I can be sure that they probably talked about me after I left. How sad. Moral of the story - I would MUCH rather spend $10 more and drive 25 minutes to Drybar at Tysons where it's much more professional and the stylists are ACTUALLY talented. Which is pretty sad when I live only 10 minutes from Flow. They just missed out on what would have been a frequent customer. I honest to goodness give myself a better blowout at home. Even if your blowouts aren't that great, your customer service should be ON POINT to make up for it. Sadly, that's not the case here. Read Less

My son got married this weekend and I needed a place to get my hair and make up done for 3 of us.  I went to try it out on Friday and loved it so much I went back on Saturday for the rehearsal dinner and then again for the wedding.  I loved every style they did on all of us.  I never imagined I could have my hair up and be like the cool kids!!  It was 100 degrees and I didn't have to touch my makeup. I would highly recommend all the people who work there!! This was a stressful part of the planning process since I am not from the area.  My daughter is really picky and lives in Chicago and SHE LOVED HER HAIR!!!  Book in advance and they are open on Sunday. Read Less

After learning there was a a blowout bar in NOVA, I was really excited to try them out. I'm equidistant to either the Ashburn or Reston location, but upon calling and speaking with the super sweet Meena, she recommended two stylists at the Ashburn location. I'm African-American with thick 4b natural hair. The intimidating kind. Meena assured me FLOW would not disappoint! I really liked speaking with her. Fast forward to today. The location is easy to find, with ample outdoor parking. Upon walking in, I was greeted and told my stylist would be with me shortly. There were two other patrons waiting to be seen, and they were sitting on the one bench for seating. So, I awkwardly stood at the door, with my purse and coat in my hand. It would've been nice if the other stylist glancing over at me offered me a place to sit. Oh well, my stylist was on time, and was nice. She asked me if I had any allergies, hair concerns, chemicals, etc... The shampoo was okay, I liked the conditioner, and she didn't burn me with the blowdryer. That alone gets 5 stars! The styling was okay. I told her I wanted it straight, but with some curls. I prefer a little more volume and curl. My roots are mostly straight.Now, going to check out is where it got weird. I asked about the packages, and they mentioned a 10% off for first time customers. Then, the manager said that was for February, and every month they have a different promotion. Okay, no problem. Then she says she's sure there will be a promotion for April. Um, it's the fifth of March. She didn't bother mentioning any promotion for this month. Then, they swipe my card, and I ask to leave a tip. Whoops, she should've asked me before she swiped my card, and can't add it on now. Sorry, about that. Well, I'm sorry for your staff. Lastly, they have a card with loyalty points on it, and I ask to sign up, and the manager nonchalantly just goes, "we're phasing those out." Okay, well then I'm out of here. You obviously aren't looking for regulars here. The manager could've cared less about my business. And the funny things is- I get my hair done every two weeks. So, that's a lot of money in services, treatments, the added $10 flat iron, etc... that FLOW is missing out on. And, I know a lot of African-American professional women looking for a salon out here! But, the search continues. Which is a shame, as I was really excited and hopeful to make this my new salon. Read Less

I booked an appointment for a shampoo & blowdry online for $35. My professional salon is in Fairfax and charges $50, so this seemed like a good deal, and the Ashburn location is very close to my house. When I arrived, there was a receptionist at the front desk and one stylist working. I was the only client in the entire salon. They were friendly and the salon was clean. The stylist started to wash my hair and I asked about an add-on service for a scalp massage that I had... seen online ($10). She recommended the deep conditioning treatment instead, and I agreed without asking the price. I sat with this "deep conditioner" on my head for about 20 minutes. It was the first rime I've ever felt a tingly and cooling sensation from a conditioner (deep cleansing shampoo, yes, but not conditioner) but still no complaints. The stylist told me that she had just graduated from cosmetology school as she walked me to her chair. The blowdry was fair. Not terrible, but definitely not a professional job. There were a few damp spots underneath when she was done, but I just went with it. I get to the front desk and the receptionist tells me that my total is $70. Excuse me? Lol! She explained that the blowdry is $45 instead of the $35 I was quoted online since I have long hair, and the deep conditioning treatment is $25. Okay. My fault for not asking the price of this "deep conditioning" treatment but nowhere online does it mention anything about the price increasing if your hair is long. I mentioned this to the receptionist and she acknowledged that the website is wrong, but did not try to accommodate me. Without complaining, I paid the full amount, and even tipped the stylist $15. At that point I felt like I should've gone to my normal salon and got a professional job for less, but it is what it is, right? The worst part of this overpriced mediocre blowout is that the so called "deep conditioning" treatment has now left me with a dry scalp and dandruff in my hair. I would like a refund. See more Read Less

I went to flow to get my eyebrows waxed with my girlfriend and she got a keratin blowout. Micaela did my eyebrows. She did and amazing job! She has it down to a science where she uses a ruler type device and marks how long and the right width they should be to match your face. When she was done they looked amazing! Highly recommend her to do your eyebrows, men or women. Melinda did my girlfriends Keratin blowout and did an amazing job. She loves it, now hair washing night isn't going to take so long since she can let it air dry more with out to much frizz. The receptionist Lory was very friendly and knowledgable about the different packages to purchase. We will def be back to visit again. Place was clean and well kept. Read Less

I went to flow to get my eyebrows waxed with my girlfriend and she got a keratin blowout. Micaela did my eyebrows. She did and amazing job! She has it down to a science where she uses a ruler type device and marks how long and the right width they should be to match your face. When she was done they looked amazing! Highly recommend her to do your eyebrows, men or women. Melinda did my girlfriends Keratin blowout and did an amazing job. She loves it, now hair washing night isn't going to take so long since she can let it air dry more with out to much frizz. The receptionist Lory was very friendly and knowledgable about the different packages to purchase. We will def be back to visit again. Place was clean and well kept. Read Less

I was NOT pleased with my results, to say the least. I had a pre-wedding appointment with Ashley L for a dry style, which advertised a flat iron, hot rollers, or curling wand. I specifically told her when we sat down that my hair only holds a curl with a wand or straightener curls. She said she only had a curling iron, but swore she would make it hold. The finished product looked amazing, but less than an hour later my hair was completely flat with no curl whatsoever! Ashley swore up and down that my hair would hold all night, but it didn't even make it to the venue. Disappointed is an understatement, and I will not be returning. Read Less

I've been to Flow twice now and recieved pretty good blow-outs both times.  The prices are great ($35 is less than most salons charge for a wash & style with my hair length). The scalp massage is really nice and their products smell awesome. On my first visit I got the F.L.O.W., their signature style - a basic blowout with lots of volume. We got our hair done right after the salon opened and it was still holding after a 6 hour drive to NYC! Suprising given how limp my hair can be. The second visit I got the 'Willowy' look which is a smooth/sleek style. The scalp massage and shampoo was nice but it came out looking the same as when I do it at home. I'll probably come back - the location is convenient and the prices are right. Read Less

Thanks to a friend who told me about this place.   They offer referral rewards so if you do get a recommendation, remember to let them know so your friend gets credit.Making an appt was easy.  I phoned in since it was my first time but they also have online booking.   Upon checkin, they offered drinks including coffee, water and wine.   I had my appt with Katie.   She was very attentive to my hair needs.   I had a nice shampoo and condition before the blow out.   I loved the easy straight style that I had booked.   They have a nice rewards program and set of packages that offer a small discount.   I will definitely come back for my next blow out needs! Read Less

I booked ahead for the Calypso Glam Curls. I have shoulder-length very straight hair. I liked the online booking tools and that all worked swimmingly. My blowout was excellent. Pretty sure I went to Ashley. She was excellent. What didn't work began as I entered the salon. The receptionist offered me "water or coffee?" I never, ever accept anything usually in those situations, but I said that coffee would be great. I never rec'd coffee in the 1.5 hours I was there. (Might I add that there were 4 staff workers and 2 customers, so not really a "rush.)My biggest issue: One of the stylists talked at full volume for almost an hour. (Not my stylist.)  she told very personal information & did not care who heard. Very unprofessional. My blowout was pretty good but I had a headache along with it.(Owner contacted me & said she spoke to the Loud Talker. There is hope!) Read Less

I wanted to like Flow Bar so bad but just can't after two trips. First trip they did just an ok job so hoped for better results second trip. That didn't happen.My stylist (Katie) kept me turned away from the mirror the whole time and then turned me around to ask if the style was ok. It was worse than I do my own hair - flat and no style. I told her I wanted a blow out like I've got countless times many other places. Suffice it to say she couldn't do it but did try.  The worst blow out ice ever had and will never go back. I let management know and they did not respond to my email - bad sign. Also, the stylists (including mine) were extremely un-stylish. Take that as not a good sign..... Read Less