My body treatment was both relaxing and informative. Edith knows how to make you feel like a queen for the day. From beginning to end (personally checking to see how long before my next service and glass of cucumber water waiting) amazing service. Book Red Door, book Edith Read Less

Edith is amazing!! You will be happy to have her as your masseuse. I received The Signature Massage and a Time Saver pedicure. If you are looking for a lavish relaxation room, they do not have that. It's a smaller room with 3 sofas. They have tea, coffee, water and snacks. The relaxation room is open to both men and women. They are great at scheduling, so you will not be waiting long. Arrive about 15-20 minutes before your appointment to have time to check in and change. I usually go to Robert Andrews which is in Crofton. I will continue to come here, because it it much more convenient. Read Less

I go to this location because of Edith and her wonderful massages. She is so professional and pleasant. She is a miracle worker. I like her energy. I highly recommend her. The location, on the other hand, needs some work. There are no hair products or a decent hair dryer in the locker room. You have to walk through the front desk with you wet hair to get to the salon area to use a hair product. Again, Edith is the only reason I go there. Read Less

The staff was welcoming and attentive. The spa was neat and comfortable. My masseuse Alla was amazing! She let me know what she was doing it before she did it and had a calming voice which made the experience more relaxing. The bathroom/changing area and lounge were a bit small compared to other locations I've visited. Read Less

I received a manicure, pedicure, and Swedish massage here last week. I really enjoyed my experience. Amy was really helpful and sweet and gave a great manicure and pedicure. Dian gave me the massage and she was very skilled. I had an enjoyable day. The front desk staff was helpful and I was greeted promptly and showed the facilities, which are small but nice. They give you water with citrus whenever you need it and there is a nice waiting room in the back of the spa where you wait for your massage. I would come back here again to be treated by Amy. I recommend her and I think this is really nice place to unwind for a few hours. Read Less

I get facials every 6 weeks. It's been a routine for me for the past several years. In other words, I know what a real facial should be like. I had a gift card and decided to try the RDS. Here's an honest review about $150 facial at this spa: 1. I overemphasized the fact that I have an oily skin and need extra extractions, but instead I received literally 3 to 4 pore extractions on my nose. No joke! What's the point of going to a spa if you don't get extractions done during a facial? I can massage my face and put some fancy creams at home and save myself some $$. 2. The facial was supposed to last 50 minutes, but it was barely 40 minutes. When the esthetician told me she was finished, I couldn't believe it. 3. I was also surprised she didn't put any masks. The RDS should either lower its facial prices, increase the facial time to 80 minutes or call it a creamy face massage, not a facial. Read Less

A note to the front desk staff who cannot seem to verbalize the location of the spa itself, which has been an issue to a few reviewers: Instruct clients to park in the garage directly underneath the ice rink (NAVY area) and take the NAVY elevator to street level. Or: "We are located next to the ice rink, on the second floor above Starbucks and behind LOFT. Our entrance is around the corner from Starbucks, at the rear of the ice rink." THERE. Fixed it for you.This was my first visit to the Pentagon Row location of the Red Door Salon and Spa; I had previously been to the Reston Center location, and was impressed with the quality of service and the overall ambience of the spa. So I had expectations.I have absolutely NO issues with the treatment I received; Kay, who gave me my facial, was excellent. However, when I booked the service I said that I was interested in the antioxidant brightening facial, but I have sensitive skin. The person who scheduled my appointment zeroed in on my mention of sensitive skin, so I was scheduled for a Sensitive Skin Facial and instructed to talk to my aesthetician when I arrived: "she will be able to adjust the service when you arrive." Well, the whole arriving thing. First of all, Google Maps puts the spa location next to Harris Teeter-ish, so I'm REALLY surprised that the company hasn't fixed that. Seriously -you CAN correct/edit addresses in Google Maps. You can even move your location marker to be more accurate!I called and asked about parking when I was on my way. I was told "We are above the parking garage next to Harris Teeter," so I headed to that end. Keep in mind I am not familiar with Pentagon Row. I did not see the spa located next to Harris Teeter, so I called again. This time, a different person at the desk told me to head toward T.J. Maxx. At this point I was already in the garage, so that meant nothing to me. He told me that the spa was at the opposite end of Pentagon Row (umm, it's actually in the middle, you know... next to the GIANT ICE RINK THAT YOU MUST WALK NEXT TO EVERY TIME YOU ARRIVE AT WORK OMG.) I arrived at Pentagon Row at 3:55 PM. It took me ten minutes to navigate and locate the proper elevator from the parking garage. My parking garage ticket said 3:58 PM. I arrived at the spa around 4:15 PM, after calling the front desk and trying to figure out the labyrinthine parking garage. After parking at the proper elevator (NAVY, guys... NAVY. It's called wayfinding, and it's fabulous) and rushing to the salon entrance (I feel for you... that's a pretty hidden entrance), I was ushered immediately to the locker room by Kay. She was nice, but she was also on a truncated appointment timeline. Which is conducive neither to good spa soothing, nor to communication. Due to my arriving late, I didn't have an opportunity to talk to her about my service, even though I tried to indicate that I had wanted some sort of rejuvenating/restorative facial - I was flustered, of course, due to the clusterf--k of getting there in the first place. So, I received the basic Sensitive Skin facial. Even though Kay was quite competent and compassionate in her service, the facial felt rushed, and I was finished by 5:00, which meant that my service was cut VERY short.  I paid the full $150 for this service. I also gave Kay a $20 gratuity, since it's not HER fault the front desk staff is derpy with wayfinding. (Again, guys. NAVY. Park at NAVY, take the NAVY elevator up.)Being short on time is on me, since I ideally should have been there at 3:45 to bask in the plush, dimly-lit serenity of the waiting room. It's rather small... like bumping-knees-which-is rather-awkward small.....but it's comforting. However, I WAS on site at 4:00, but the bad directions just botched the experience. I don't know if the Red Door Salon and Spa considers the process of arriving and dealing with the front desk to be part of the spa ritual, but they should know that stress brought on by finding the location isn't easily un-mangled by a fluffy robe. (Though that robe... wow, it's quite lovely and I think I owe it a box of chocolates.) Read Less

☆UPDATE☆ I am changing my review from a one star to a five. Christina (location manager) contacted us and offered my wife a free spa. My wife loved her experienced and she said the staff were SUPER NICE and professional. We are reasonable people and this was the appropriate way to address our concerns. ☆UPDATE☆ This is the third time experiencing a billing issue with this location. Do not waste your time with this location. I received a call from my wife asking which credit card to use to pay for the massage. I told her I paid for her services in full. There should be a gift card reserved under her name. I asked to speak to the manager and he began to explain that the card on file doesn't work. I informed him that I don't know what card you have on file; however, I purchased a gift card and he was actually the person I worked with to purchase the gift card. I had to review my email to give him the gift card number. Hold in mine, I gave the representative the gift card number when I made the reservation. My wife is still at the location, sitting and waiting to leave. She is now upset and completely annoyed with her experience. I spoke to another manager and explained our experience and she only offered an apology. Read Less

*UPDATE*The manager reached out to me and my wife to offer my wife a free massage. My wife accepted and said the staff was super nice and professional. She felt they corrected their mistake and we are once again loyal patrons of Red Door in Pentagon.This is the third time experiencing a billing issue with this location. Do not waste your time with this location. I received a call from my wife asking which credit card to use to pay for the  massage. I told her I paid for her services in full. There should be a gift card reserved under her name. I asked to speak to the manager and he began to explain that the card on file doesn't work. I informed him that I don't know what card you have on file; however, I purchased a gift card and he was actually the person I worked with to purchase the gift card. I had to review my email to give him the gift card number. Hold in mine, I gave the representative the gift card number when I made the reservation. My wife is still at the location, sitting and waiting to leave. She is now upset and completely annoyed with her experience. I spoke to another manager and explained our experience and she only offered an apology. Read Less

Had a nice time getting a massage. Dian was a super good masseuse and I will choose her next time.  Had a relaxing time in the waiting room and served myself coffee and biscottis.  My massage was nice.  I give it a four star review because red door spa needs an electronic database of the sign in sheet where you indicate your problem areas and write down your information.  Most of the time I barely get there in time so having this extra step isnt relaxing for me.  I would gladly do it from home or if they had a tablet for people to use that would be great. Read Less

Head’s Up! I am a Board Certified Dermatologist with over 30 years of experience giving Uptown Nail Salon a ***** rating. Details below: I have been Kai and Kim Nguyen’s customer for over 15 years. I was disappointed when they moved to Atlanta, although I wished them well. They have been back in Birmingham for 3 1/2 years but I didn’t realize that until now. In the interim I have been to 3 other nail salons, none of which have been as close as good as Uptown Nails. I... was very overdue for a mani/pedi. I did make an appointment and they were very prompt. I had a SNS pink and white new full set and a gel pedicure. I was offered water, soft drink or wine during the service. I fell asleep during the pedicure in the very nice massage chair while I was being pampered. My toenails look great! I have never seen the SNS line of products for pink and white manicure before. As a Board Certified Dermatologist, I am impressed by the quality of the products. I cannot wear color at the hospital so I always get a french manicure. Kai did a superb and precise job of applying the powder and now my fingernails look 100% better than before. The previous treatments have damaged the nails (thinned nail plates). They should recover now they are using SNS products on them. I forgot to ask for my cuticles to be trimmed, but Kai was very nice and trimmed them after the powder was applied. My toenails were dry right after the pedicure. The SNS took about 5 minutes to dry. My nails haven’t looked this good in a long time. Needless to say, I will be back and look forward to my “pampered time” at Uptown Nail Salon. With their combination of skill, friendliness and superior products, I feel confident their business will be a big success. Disclosure: I am not related to the family nor paid for this endorsement (and I don’t give them lightly). Thank you. Mehr anzeigen Read Less

Everything about my visit with the Spa was amazing from the very moment that I walked in. My massage and facial were very relaxing, and I absolutely LOVED my manicure and pedicure from Saina. I am sending my mom here so that she can have a great experience as well. I am visiting my mom in Virginia, and I seriously wish that there was a Red Door Spa in Alaska where I live. The atmosphere, customer service, and the services that I received were wonderful. Read Less

I absolutely LOVE this family owned business!!! I refuse to get my nails done anywhere else. This family doesn't disappoint when it comes to nail services, everyone there does a phenomenal job. I recommend them to people all the time. If you want a nail salon that is up to date with new products, polish colors, and techniques this is the place for you ! Read Less

I enjoyed the massage and the quality of the massage and masseuse was truly excellent - one of best I have had in a while.  The spa space was a little cramped - not unexpected in downtown DC but it was exceptionally clean and peaceful with big fluffy towels, nice soft robes, comfy plastic slippers, and spotless facilities.  The only slight negative was that, during my treatment, there was a repeated tapping in the wall - not terribly loud (at first I thought that it might have been dissonant in the music) but persistent and somewhat distracting (particularly in a spa).  The value for the $ of what you receive is exceptionally good, particularly for DC.  If not for the tapping noise during my treatment, I would have given 5 Stars.  I am in town on business but I would certainly come back here for further massage treatments. Read Less

This red door location has been my go to place, especially Alice for nail service!!  She offers water and tea services, and she takes her time to make sure every nail is perfect!!! Highly recommend Alice for any nail services. Because when Alice does your nail , you Don't have to worry about  anything less than perfect!!! Read Less

On Saturday, I visited The Red Door Salon and Spa in Pentagon City for a Signature Massage. This was my first visit to Red Door, and I had high expectations based on several recommendations. The experience was disappointing, and I would not recommend Red Door for other men.I had passed the location several times, so finding it was not an issue. The front desk staff was pleasant when I arrived and on the quick tour. The coed relaxation room, like the rest of the facilities, was very compact.My primary disappointment (and words of warning to other men who might visit Red Door) is their lack of facilities for men. A single-person bathroom, located outside the spa area, is used for the men's changing room. Two small lockers are located inside, each with a robe and slippers. There is a toilet and a sink, but no shower or place to sit. A silver tray holds both deodorant and Lysol spray for your convenience. During my visit, I had to hurry as people were waiting on the bathroom (since it's shared with the nail salon).Additionally, it felt to me that having a male in the relaxation room makes for an 'interesting' dynamic. I was the first person in the room initially, but was joined by 5-6 women during the 15 minutes that I spent waiting. It was clear that some women were not comfortable having me there.As for the massage, I will say that my technician and the treatment were acceptable. If I were grading only the massage, I would give it a two- or three-star rating, perhaps slightly above what one might expect at a Massage Envy or similar business. Acceptable but not exceptional. Were I a female, I would likely have a very different opinion of Red Door. However, as a male, it did not meet my level of expectation for a place that bills itself as a 'spa.' Read Less

Things you should know before I start my rant:- My best friend is 9 months pregnant- I myself haven't received a wax in months whereas my best friend is a regular waxer in NYC. - Her cousin recommended The Red Door Spa. Not this location just the company as a whole. - Also the location that is online is incorrect. They need to fix their address because you will be late/lost if you haven't been to this location before Ok. So the Brazilian waxes are 77 dollars which to me is pricey when in NYC I can pay 50 dollars for great customer service and quality/fast work. The first receptionist that greet my friend and I was great! A young black beautiful friendly female. No one else greeted us. The ambiance was beautiful!! However once the female brought us in the back to change into the robes and slippers the two waxers came in and said "no you don't need to change into robes. We can start you now" After feeling rushed! I went ahead and didn't change. My waxer was great! I loved her. Into my wax my pregnant friend (9 months) texted me and stated she was aggravated. She was aggravated because her waxer started her wax and DID NOT FINISH. SHE TOLD MY FRIEND THAT HER NEXT APPOINTMENT HAD ARRIVED AT 5:30. SHE TOLD MY FRIEND TO COME BACK AT 7pm! THAT WAS ABSOLUTELY UNBELIEVABLE. Once I was finished with my wax I went to the front desk and seen my best friend with a look of disbelief that she had to get off the table with a half waxed vagina so someone else could receive their full service!I was livid. WE SPOKE TO THE RUDE, GLITTERED EYED GENERAL MANAGER (don't understand how she is a general manager but anyways) AND SHE OFFERED 15 dollars off a 77 dollar service that was not worth a penny. That was a slap in the face. The minimum discount should have been FREE or at least 50% off. That placed will never receive my money Read Less

Another  5 stars experience at a Red Door for me! I'm suprised at the ratings, but such is life! I admit, as the other reviews state, finding the place was a wee bit complicated. I had made a few calls for help though and all the staff I spoke with with were patient and kind, even as I must have seemed frustrated over the phone.  ANYWAYS, I got to the place, and had some time to change into the lovely robe, and enjoy the relaxation room. I LOVE THAT ROOM (refreshing water, coffee, tea, and cookies at your leisure) ! I had Blondell for a Swedish massage, and she was absolutely wonderful, and kind. I felt totally comfortable with her instantly.The Red door is pricey. If I could I would go once a week! I don't get massages often, maybe once or twice a year if that. I have felt 100% pampered at the Tysons location AND this location. The Staff are always wonderful, I love the spa music, the quietness, yet the soft spa music. I almost asked for another hour on the table, the massage was so great! Heat applied in the right places, light tension just as requested.I'll definitely be going back to Blondell, should I come back to this one at some point.I think the Red Door Salon & Spa is worth the cash, to come every once in a blue moon for some serious treatment. THANKS RED DOOR!:) :) :) :) Read Less

The environment is so clean, serene and amazing. The staff is accommodating and professional. I went to Amy for my wax and she was so professional, skilled, friendly and kind. Will be going back to her again and again! Read Less

Had a great experience with Sirin the colorist for a highlight. She was so kind, professional, and did a great job. Sirin went out of her way to be accommodating and listen to what I really wanted. I'd definitely go back again. The salon was also very comfortable, chic, and clean. There are little touches that make you feel pampered, no matter what service you are receiving. Read Less

Worst experience I've ever had at a salon.Google Maps takes you to the wrong address.  When I called the salon, they initially gave me inaccurate directions, and told me that the salon is located across from Noodles & Company, which is false.  (apparently the Noodles & Company closed several months ago). It took me 25 minutes to find their location, which included 2 phone calls and 10 minutes on hold while I stood outside in 90 degree heat.Then, they were unable to look my gift card up in their system.  I had all of the original documentation.  They wasted 25 minutes of my time and were not accommodating.  The person who performed the service did a good job, but was unpolished.  I've paid half as much for comparable pedicures.  They also use products that test on animals.  I never would have come to this salon had I not had a gift card, and I will not return again. Read Less

Edith is an outstanding massage therapist. The first time I went to see her, I had been sick and I hadn't been able to taste or smell anything for an entire month. After my deep tissue massage (which included a head massage) with her, when I woke up the next day my sinuses were completely cleared and I could taste food again. She managed to do what two doctors could not. Edith is a miracle-worker and I'm lucky to have had her as my massage therapist. The massage was so amazing that I had to see her a second time. She was again able to find all of the tight spots in my back and worked through them. After my massage she gave me advice on how to have the healthiest sleep. She led me to purchase the neck pillow, back heating pillow, and muscle gel from the Red Door store at the front to help improve my quality of sleep. She genuinely cared for my well-being and expanded my knowledge on healthy self-care. I would definitely recommend her to all of my friends and family. Read Less

I signed up for the summer membership and was very pleased with my wax! I cannot remember the technicians name, but she was AMAZING!!! Not once did I flinch or feel any long lasting pain as I have in the past. Read Less

Excellent Service!!! These people are great & do superior work every time. The SNS was recommended to me by one of the nurses I work with & they are awesome! They last forever! Great place that I plan on getting my nails done for my wedding as well.Read Less

I've been looking for an excellent place to get waxes done since moving here, 5 years ago. I was recommended by a friend to try this spa out. I was put with Khrystyna. I can't say enough about amazing things about her! She's personable, friendly, and very gentle with the waxing. If you're in the market for a new waxer, Khrystyna is AMAZING!! Read Less

I love how they do my nails but I really feel like they should quit taking appointments. I've made an appt. on two different occasions, show up on time and literally have waited (both times) over an hour. With no acknowledgment of my arrival. It's frustrating because I arranged childcare to have my feet done and ended up leaving both times without a pedi. I've been early on Saturday mornings and they were able to honor my appt time. I'm writing this review so other consumers are aware. Nice people work here but they should SERIOUSLY consider removing appointments as an option if they can't fulfill them. Read Less

"Excellent service and Edith, the massage therapist gave me an awesome deep tissue massage. She gave attention to the areas I requested, asked questions about any issues I had, and was very attentive to how much pressure to apply. This was a 50 minute deep tissue massage, but next time I will do the 80 minute massage. " Read Less

Very good, enjoyed my manicure and pedicure immensely. The nail technician was courteous and worked on my nails until they were perfect. The neck pillow helped some stiffness I had in my neck and my hands and feet feel soft. Read Less

I've been going to Red Door Spa for several months now, for an injury to my hamstring and hip. The deep tissue massages are wonderful, and I especially like Edith's medical massage techniques. The massages mean business, none of this light touch, relaxation stuff that I have found so often with other therapists. Edith is very good if you have a specific problem area that needs to be worked on.The only complaint I have is that it is incredibly pricey. Read Less

Sirin did my hair and was absolutely amazing! I needed color fixing due to someone not matching my roots properly last time and highlights getting way too brassy and she fixed it exactly how I needed, thank you Sirin!!!!! Read Less

I highly recommend Khrystyna. She makes my waxes quick and easy and facials relaxing and flawless. She makes me feel at home when I'm at the spa and I can't wait to come back again to see her when I leave! She is truly the best ever! Read Less

Decent massage, AMAZING facial, awful customer service.Came here for a 50 min Swedish Massage & an Arden Standard Facial. The facial alone is what saved this from being a 1 or 2 star review, but more on that later. As many other reviewers have noted, this place isn't inherently easy to find. I frequently visit Pentagon City Mall and still had a hard time finding this place on Pentagon Row. I arrived 10 minutes early, spent 5 minutes on the phone waiting on hold for someone at the desk to navigate me. The directions I was given were not very helpful and after a bit of aimless wandering, I ended up arriving about 10 minutes late. After I had been escorted to the locker/changing room, I was informed that since I was late for my appointment, my massage would be cut short - but I'd still have to pay full price for the shortened time. I was extremely put off by this, especially since they knew I had arrived early and spent over 15 min on the phone with them trying to get to the place. The only other option they gave me was switch to a 25 min time-saver massage, which is only for one area of the body. The massage wasn't terrible - despite my frustration and the therapist's cold hands, it was actually pretty nice. Nothing spectacular or memorable about it though, and definitely not worth the price. The facial was on a whole other level. Relaxing, refreshing, and I'm pretty sure I fell asleep at one point. Absolutely loved the hand & arm massage while my face was being steamed, and I could feel the rejuvenation in my skin afterwards. I loved that both the massage and facial technicians asked if there were any specific problem areas I wanted them to focus on. The lemon/cucumber water was a nice touch, but I was disappointed in the lack of amenities, especially for the steep price. Despite the wonderful facial, I most likely will not be returning. Read Less

I came here for a full body deep tissue massage and a warm cream pedicure. They made sure I had an amazing experience and was taken care of the entire time. Beautiful facility and fantastic staff. The massage and pedicure were great too!! Read Less

I have been getting manicures and pedicures at the Pentagon City location for many years. Saina has been my technician everytime. She does an excellent job and is never off the mark. She is an ace at picking colors to compliment your skin tone, and she knows her customers and remembers them. Be choosy, choose Saina! Read Less

If you haven't treated yourself to a facial by Khrustyna at the Red Door in Pentagon City - you are missing a glorious treat.  After looking at your skin - she knows exactly what your skin needs and then recommends how to restore it to a clean, smooth and bright look.  She is also very kind but her expertise is exceptional. Read Less

Had a great experience today. I got the deluxe spa pedi and it was amazing. It's the first nail salon I've been to since moving here and I loved it. I was greeted promptly and handed a bottle of water. No wait time. After seeing my name tag (I was on break from work) she referred to me by name there on out, making me feel very welcome. My only "complaint" and it's not even really a complaint is I wish she had asked me if I wanted a design before she did the top coat, but that's okay. I should have mentioned it, but I was too zoned out in my relaxation to think about it. I'm a cosmetologist myself and was impressed with how sanitary they were with everything. Great Place! Can't wait to see how they do with acrylics. Read Less

The place is very nice and clean. Very quite. Exactly what I expect from a spa. If you looking for esthetician Kristina is the best choice for you. Very nice, professional and knowledgeable she will recommend what's good for your skin. Have been seeing her for a year now. Highly recommend. Read Less

I had a great spa day here and felt very pampered. Customer service was great and the whole team was helpful and available through the whole experience. Of the services: The mani/pedi was good, but not particularly better than a good cheap walk-in place. The facial was great but I'm not sure if my upgrade from the signature facial was worth it. I was hoping for more extractions, it was lots of rubbing in products more than anything else. All "massage" portions of the mani/pedi and facial were not massages but just rubbing in lotion to skin in circular motion -- which is not relaxing to me. I'd like my muscles to be massaged not lotion to be applied and rubbed into my skin for ten min increments. The 80 min deep tissue massage with Michael however completely blew me away. That upgrade from the basic package massage was the best choice I made and completely made the experience. It was the most thorough and soothing massage I've had. Michael spend time slowly breaking down the knots on my back and did exactly what I asked. At the end of the whole service, the very sweet manager gave me a complimentary face cleanser. I loved being in the luxurious robe relaxing between treatments, it was such a fun day and I recommend it to anyone who needs a break as bad as I did. Pick a couple treatments so you can lounge in the zen room and read magazines and eat lunch while you wait--you'll feel like a queen. Read Less

Had such an amazing experience here. I would like to commend Leticia and Trinita for their superb customer service. Also, Khrystina for an excellent spa experience that took me away (like a Calgon commercial).  I usually come here for spa services but today I was a little difficult and they met my needs and left me more than satisfied! Will be coming back, for sure. Thank you Red Door Spa at Pentagon Row for being so accommodating!  A stress free experience indeed Read Less

Great facial but the front desk staff was not very friendly and welcoming. I had my facial with Khrystyna, she was very professional in both providing an upscale service as well as explaining about products and procedures. I have sensitive skin and she was extremely gentle and attentive to my concerns. I really enjoyed my facial but have to complain about the front staff. Read Less

Came here as Christmas gift and thought it was your average spa.Pros -1. Easy online booking system2. A lot of availability on a holiday (New Years Day); Booked about 1 week out.3. Conveniently located near shops & the mall 4. Very friendly front desk & massage therapist (Sara)Cons -1. Overpriced. The pricing is equivalent to The Four Seasons in Georgetown but you don't receive the same perks (i.e. free valet parking, gym, pool, hot tub & sauna access, full locker room with ample showers, steam room, etc.)2. The locker room is teeny tiny! When I first arrived, it was empty except for the cleaning lady (who oddly wouldn't leave or get out of my way when I was changing).  Then 2 people came in and it quickly became overcrowded.  There seemed to be only 1 shower, 1 changing room and 1 bathroom stall.3. The quiet room was messy - used water cups galore.  The flavored water was a nice touch, though.4. Majority of the lockers were broken and/or did not have all the supplies inside - robe, slippers, towel.5. You have to pay for parking.  It's only $2 but still a hassle.6. I had the Signature Massage and it was nice for the most part. My back has been feeling a little out-of-whack the past few days so I think I may have tweaked something in the massage.7. The room was cold and the heated blanket was not warm enough (which I should have notified them on. Again, they were very friendly).8. The spa is kind of hidden/tucked away in an upstairs unit. It'd be nice for them to have some location descriptions in the confirmation email. I tried to call while parking and could not be connected to a real person (and their "directions" selection only gave the address). I have another gift card to use at The Red Door so I'm going to give it a 2nd try with a facial at the Fair Oaks location (recommended by my mom). They have very strong reviews at that location so I'm looking forward to it (minus the commute)! Read Less

If you are looking for the best RDS Signature massage, book your appointment with Michael.  I was so relaxed afterwards that I wanted him to just tuck me in and let me spend the night there.  It was 80 min of heaven.  If you are military connected, this location will give you a 20% discount on their services which is very nice of them.  Just show your military ID card.  I also like the ease of on-line booking. Read Less

Have you ever been to a nail salon and agreed to "upgrade to the 'spa' pedicure"?  Well, having experienced a Red Door manicure and pedicure with Iluiia it is absolutely clear what those other nail salons are ~trying~ to do. THIS is what it is supposed to be...incredibly relaxing. Just embrace it. Almost 2 hours being unplugged and mindful. What a way to relax while getting a fantastic mani and pedi. (Bonus: Iluiia does fantastic nail art-- so Instagram worthy)Cheers Read Less

I went to The Red Door last week to get a mani pedi. I was gifted a signature manicure and pedicure from one of my good friends and was very excited to see what a ~50 dollar manicure and ~75 dollar pedicure could look like. I was sorely disappointed. I got a very lukewarm reception at the front desk and proceeded to be brought into the main room. My technician, Sharonda, was pleasant enough but never seemed to want to engage in conversation. I felt like I was trying to be friendly but was met with short answers. She did a good job with my paraffin treatment though my scrub was way too rough. I could see little cuts on my arms from the scrub, along with light bruising a few hours after my appointment.I opted for a gel manicure at an additional 20 dollars, bringing my total price of manicure treatment to around 70 bucks if I am remembering this correctly. My gel manicure started chipping and ripping within 48 hours. TWO DAYS. For something that took 70 bucks to apply not to mention a whole hour of my life started coming off in two days. I have had my own store-bought CVS brand, self-applied nail polish stay on for longer than that. My pedicure was even worse. She applied at most two layers of polish, coughed and told me I was done. She led me into the sitting room telling me to stay 15 minutes to allow to air dry. She turned around and didn't say a word of goodbye. It was so abrupt and rude that I thought she might come back and check on me after 15 minutes to see if my polish was dry/ready to go. She came back into the sitting room after 5 and directly went up to collect her new client, without so much as a glance to me. I sat stupidly in the sitting room for another 15 minutes, while people busied themselves with doing anything but asking me how I was doing (it wasn't a busy time either, 10am on a weekday). I went up to the counter myself after waiting around for 20 minutes for people to ignore me to ask where to leave the one-time use pedicure sandals. The lady at the reception looked at me like I was stupid and proceeded to lead me to a tiny trash bin in the back, as if I was just supposed to know where to throw it. Within one day, the polish on BOTH my front toes had already chipped. I have had cheap, cheap pedicures last for at least a week. I was so upset I tried calling the salon as soon as I saw, but no one picked up the three times I called. I did not pay for this mani/pedi and honestly would not go back even if I had another gift coupon. I will never get those two hours back. My experience was a waste of time and a waste of good money that my friend has spent to buy for me. I am hoping others have a better experience but for those looking for a luxurious, stress-free mani/pedi, look somewhere else. There will be much, much better places that charge a fraction of this price. Read Less

I really wanted them to work since I live so close but every single time I went there was something wrong with my nails... They let me go without it being completely dry, I've had to wait too long (even w an appt) I always get acrylic nails & one time he even admitted to making one or 2 crooked. Another time, one of my nails popped off after just 8 days.. I went in to get that one nail fixed & they were super rude! I waited for 20 minutes & left... That was my last last chance for them.. Clearly I gave many! Very disappointed! :( Read Less

I continually ask myself WHY is it so hard to get a good manicure in this area?  Having high hopes for today's manicure, I arrived 15 minutes early (as noted when I made the online reservation as well as my emailed confirmation) and received a lukewarm reception (although the young man who might have just started then took over and showed me to the waiting area).Since it is the day after Thanksgiving, I had a list of things to do and was hoping to start my appointment on-time, but it was almost 15 minutes AFTER my appointment time when I was greeted; I know that salons can run late, but at least acknowledge it and apologize.While the warm cream and massage felt nice, when I say my nails need to be shorter (it has been 3.5 weeks!) show a client - especially someone who has never been there before! - how much you are going to cut before the clippers come out.  People who bite their nails have longer nails than I do now, and thank heavens I will have no problem going three weeks before my scheduled appointment with my regular manicurist at home.Actually, I might need 4-5 weeks of growing time  :( Read Less

I went in today and was blown away with kindness. I had a small piece of glass in my finger from work that wasn't coming out. After filing my nails I jumped in pain and explained why. He was so kind and managed to get it out. That is beyond customer service. I go every two weeks because they do an amazing job, But after today, I'm a life long customer. Thank you guys for going that extra step to not only do a consistent great job, but to truly care about your guests. Read Less

Since moving back to the DC area, I have been on the search for a great hairdresser. I decided to give EA a try and was shocked at how unprofessional the staff was. The colorist actually insulted my hair and made faces. She did however talk me into a haircut when all I really wanted was color and guilted me into cutting my ""awful ends"". Then that person was even worse, she made it clear she wasn't in the mood to cut hair and would have no problem walking away from the cut. I was in gobsmacked at how horrible the treatment was. They didn't do a bad job via the cut and color, but the treatment left much to be desired. The spa is much better, but I'd avoid the salon. Not to mention, it's very expensive. Read Less