This rating is for the hairstylist Nicole. I understand she is new but my experience was horrible. My review is so delayed because I have been trying to block out the memory.My boyfriend lives in DC s... Read More
This rating is for the hairstylist Nicole. I understand she is new but my experience was horrible. My review is so delayed because I have been trying to block out the memory.My boyfriend lives in DC so I flew in on a red-eye flight to visit him for New Year's. Being the thoughtful boyfriend that he is, he researched places nearby where he lives so that I wouldn't have to deal with doing my hair after having been on a long flight. I walked in and was greeted by the pleasant front desk girl who offered me something to drink. Several minutes later, Nicole came out and took me to the chair. She was not very articulate or communicative - didn't ask me to sit in the chair, just stood in front of it awkwardly. I asked if I should sit and she nodded. So I sat and then she handed me a book without saying anything so I didn't know it was the lookbook to pick out a hairstyle. She just stared at me for several seconds until I said "Oh, is this the lookbook?" to which she nodded again. I picked the one with loose waves and she sighed. Then she took me back to the hairwashing station where she proceeded to blast my scalp with ice cold water. I thought, maybe the water needs some time to warm up (even though I frequent salons so often that I'm aware that you're supposed to test the water on your own hand before putting it on the client's head/hair), so I didn't say anything. Then she slopped a huge dollop of what felt like hair gel (it definitely was not shampoo) onto my scalp and proceeded to run it through my hair, pulling my hair. It felt very greasy. I've been to a lot of salons, but it was my first time at a blow dry bar, so I thought maybe it was a type of primer or something. She rinsed it out with the ice cold water again and then lathered the shampoo into my hair, but never lifted my head to wash any hair from my earlobes to the nape of my neck. Then she rinsed out the shampoo with ice cold water AGAIN! By this time it was very uncomfortable so I asked if she could use warm water and she said "it's not warm enough?" After another cycle of this with conditioner, she rinsed it out with water that was still not warm, but at least not ice cold anymore.She tried to do the towel turban on my head but failed miserably, so I had what looked like a towel headband on with my long hair sopping wet and dripping onto my clothes. She told me to get up and follow her back to the chair, and in the process of walking she pulled the dry towel that she had put around my neck so now my dripping wet and cold hair was getting my clothes wet. I sat down and she began very roughly brushing my hair and proceeded with the blow drying. She would angle the blow dry upwards from ends of hair to the scalp, resulting in an inordinate amount of frizz. I have pin straight Asian hair that does not frizz, but the way she was incompetently handling the blow dryer was enough to make anyone look like Monica from Friends when she went to Barbados and it was rainy (google that if you don't know what I'm talking about). Not only that, every time she would change direction she would (I'm sure unintentionally) bang me on the head with the blow dryer and the cord, and at one point was aiming the blow dryer directly into my ear and eyes. (At this point, a fire alarm went off for 15-20 min and I thought I was going to have to go outside in sub-20 degree temperature with wet hair.) Furthermore, she kept blow drying (read: frying) the same segment of hair, so after 45 minutes (I timed it), I would say 10% of my hair (random pieces) was effectively frizzy and fried, while 90% of it was still dripping wet. After all this time of not saying anything, I asked her "Are you planning on using a curling iron?" She shook her head no. I picked up a limp, fried, frizzy piece of hair and said "This just isn't what I was envisioning... it has been awhile and the majority of my hair is still wet, and the parts that are dry are not curly..." and she said "you want it curlier than that?"I could see that I was not going to get anywhere with her, so I said "could you please just dry the rest of my hair so it's not dripping wet? You don't have to curl it." She said ok. So after 30 more min of haphazard wrong-directional blow drying, she stopped and just stood there. I asked her, "are you done?" She nodded and continued to stand there awkwardly. I got up and walked to the front desk where I was asked how my experience was, and I said "It was ok... it could have been better" (to be nice). The girl was extremely apologetic and nice and asked if they could have their master stylist fix it for me. I was a little hesitant given the experience I had but they really wanted to fix it, so I said ok. So the master stylist came out, rewashed my hair, blow dryed it, and used a curling iron. They do not use heat protectant and their hair styling tools are a little on the older side, but she did her best. I still looked like a frizzy poodle at the end of all of it, but at least she attem Read Less