Solace Spa has very poor customer service. I had my white blouse colored black. Soaking wet from neck, side to side of my shoulders to the waist line. Katie only took the hair dryer in her hand, another customer came and told me to go dry my self in the bathroom, and wash my blouse at home right away. A good thing I had brought an extra blouse with me in case of getting wet. The blouse is totally ruined. The blouse very wet and water was dripping down as if it was taken out of a bucket and 28 degrees outside and I suppose to walk to my car under this horrible condition. The disaster did not STOP here, my hair was colored black and I am light brunette. I mentioned to Katie that it is too black as soon as she had washed my hair. Katie said once she dries my hair it would go to gold, but never did. High lights look as if I had them done eight months ago. Then one more mishap with the bill. I was told that I would receive 20% discount and also had a gift card. The cashier only gave 10% and took my gift card. Another woman comes and says I did not pay as I was about to depart. I said here is the receipt of my credit card and then she said that cannot be done this way. My skull was burning had to run to a friend’s home to wash my skull. I am black jet and not light brunette or light blond and just a less than thin high lights that begin half way from my hair down Very poor horrible customer service and experience The massage and the cleaning lady are the nicest and best and the only professionals at the Solace Spa. I would not recommend this place for nothing except the massage. Paying to be abused and leave very disappointed and extremely unhappy. I would never go back to Solace Spa. Read Less

I've been here over 10 times to do my nails and pick a different person everytime because I've left disappointed every time hoping the next one will be better but apparently it took me too long. It seems this place employees without previous experience so basically train while they earn. I've attached pix as proof of how bad the work is. Read Less

Great service--that means courteous, kind, helpful, and not pushy. Prices--high, but the services are worth the extra dollars. I am a fan of the signature pedi ($65), which takes a full hour and includes multiple massages, oils, wax, buffing, scrubbing, grating, etc. The chairs are excellent, too. My favorite part about this place is that they take their time...even offer a beverage...with ease and care. I will say that their service menu is a mess--$4 to clip nails, $3 to repair, $7 for designs on two big toes. Madness. I'll stick to the signature pedi. Read Less

If I could give this place zero stars, I would. I was a walk in pedicure and was taken right away. I was placed at the chair and handed the menu of pedicures. The pedicurist walked away and the water for my feet was cold. After several minutes she came back and I chose a $55 option. During the pedicure she told me she would not scrub my heels. That's an extra $8 she said or I could choose a $60 pedicure and it would be included. I thought this was ridiculous but I chose the peppermint one. Her foot massages were unbelievably painful. I repeatedly told her to lighten up or stop as her rubbing was way way too rough. The foot masque wound up on my shins. I did get the scrub. I got a parafin dip that was not included but since I didn't get the foot masque I guess that's what I got instead. When she was working on me, half the time she was talking to someone behind her and not even looking at what she was doing. The painful massages continued and I continued to ask her to lighten up. She only clipped two of my toe nails. She dug forever around my big toe nails. This was unnecessary since I had a pedicure elsewhere four weeks earlier. She dug so much my toes were sore for weeks eventually discovering she had caused an infection. Avoid this place like the plague!!! Terrible terrible terrible!!! Read Less

If I could give this place no stars, I would. I walked in and stood for about it 5 minutes without anyone ever greeting me. Then another lady walked in behind me. One of the employees got right up and walked over and greeted her and began her services. After the manager saw the confusion and disgust on my face she assured me I would be next. She told the employee that I was next. The two of them went back forth in another language pointing to me. The unenthused employee finally had me pick a color and showed me to my chair. I told her 4 times I was only getting one nail repair, a polish change on my nails, and a pedicure. She slapped some acrylic on my broken nail very sloppily. While she waited for it to dry she took the polish off my toes and began filing my toenails.... without ever allowing me to soak... like a regular pedicure.  I explained the services I wanted AGAIN. She then sent me to wash my hands.... never shaped it, filed it, buffed it...nothing. I asked her to even out the shape of my nail. She proceeded to file my one nail down to my finger. When I asked her why she filed ALL my tip off, she responded by asking if I wanted all the other nails the same length. I finally grabbed my purse and just walked out. Read Less

I love solace day spa locatated right by Moe's. I adore Jennifer since she does amazing work 😍😍 and I will remain a loyal customer Great place to unwind relaxing atmosphere They even offer military discount Read Less

I love this Solace Day Spa!! just be sure you go to the one across from the shoppers and right by Moe's. I adore Jennifer she is the greatest and I won't go to anyone else!!she has a great talent with whatever request when it comes to my nail design and I always leave happy with a smile on my face They offer military discount ATM in salon as well Great  customer service As long as Jennifer works there I will be a loyal customer Read Less

UPDATE: Since my last visit, the staff compensated me by discounting my services by 50%!!!!!Also, Jenny did an AMAZING Cat Eye nail job and a "too cute" pedicure complimented by a glass of sweet wine....pure relaxation! Read Less

So, the massage and facial were decent. However, the place failed on average levels from a spa standpoint. Save your money and go to a real spa 1. My nice spa Zen music was highlighted but upbeat music permeating though the walls from the nail salon portion. Like to ginuwine Pony and Ciara :-/ 2. I come out in my robe naked and one of the employees 3 son's were laid out on the couch with iPods. They were there for all 3 of my services. Pretty much daycare! 3. After finishing my first service the 3 kids controlled the couch and 2 employees sat on the chairs. So, me, the PAYING customer stood to wait for my service. Meanwhile, the two employees chilled on the 2 chairs to converse. Read Less

So, the massage and facial were decent. However, the place failed on average levels from a spa standpoint. Save your money and go to a real spa 1. My nice spa Zen music was highlighted but upbeat music permeating though the walls from the nail salon portion. Like to ginuwine Pony and Ciara :-/2. I come out in my robe naked and once of the employees 3 son's were laid out on the couch with iPods. They were there for all 3 of my services. Pretty much daycare!3. After finishing my first service the 3 kids controlled the couch and 2 employees sat on the chairs. So, me, the PAYING customer stood to wait for my service. Meanwhile, the two employees chilled on the 2 chairs to converse. Read Less

This is the SECOND time I've had eyelash extensions and BOTH times I've experienced my extentions falling off within 2 DAYS of the application. I had my extentions applied on Friday and experienced lashes falling off on Saturday night! I went in on Sunday and Theresa happily assisted (she initially applied them...BOTH TIMES) by reapplying the 'fallen' lashes. It's currently Monday morning at 555am and I have MORE lashes gone!!! Note: I've been wearing lashes for YEARS, I sleep carefully and take special care when washing my face. My face doesn't sweat much and I don't use oily makeup remover. I DO NOT RECOMMEND getting eyelash extensions here. I am going in today to have the rest of my lashes REMOVED and hopefully I can be reimbursed for the 65.00$ charge. All OTHER SERVICES ARE GREAT AND HIGHLY RECOMMEND! Read Less