If I could leave less than one star I would seriously consider doing so. I've been getting pedicures on and off for over a decade at various salons on both the east and west coasts, obviously having b... Read More
If I could leave less than one star I would seriously consider doing so. I've been getting pedicures on and off for over a decade at various salons on both the east and west coasts, obviously having both good and not so good service. Never have I ever had such a lousy experience.I came to this salon with a friend based on a recommendation. After arriving a few minutes early, only my friend was seated on time. I sat and waited for my scheduled appointment time for a good 5+ minutes before being seated next to my friend for our "joint pedicure". The female that did my feet never once made any effort to make conversation or ask if I needed/wanted anything specific done with my feet (didn't even ask how short I wanted my nails), meanwhile the gentleman doing my friends feet couldn't be more friendly or attentive to her, even going as far as to take a blade to her feet to remove access skin. Being the laid back person I usually am, I didn't really care that the woman didn't bother to remove all the prior nail polish from my toes as it was a lighter color than the new one I had chosen... But then for my absolute favorite part (which is why most people get pedicures) My leg/foot massage lasted a total of 5 whole minutes. After rushing through the entire pedicure process it didn't come as a surprise to me that she flew through the polish job. To add insult to injury I sat for an additional 11 minutes (I know because I watched the clock and went through numerous dry cycles) while my friend continued to get exfoliated, massaged, polished and overall pampered. When it came time to pay I confronted the women who did my pedicure and asked her why I was being charged the same fee of $28 dollars for a 20 minute pedicure while I sat and watched my friend get more than twice the time and attention than I did for the same exact price? Again, it gets worse... The customer service is actually worse than the pedicure!! The women (who is supposed to be providing a service to customers that ideally should result in satisfaction) didn't even respond to me. I was baffled at this point so I actually asked her, excuse me I'm trying to talk with you do you have anything to say to me and all said was no. So I again tried to explain to her how odd it is to come in with a friend for the same service and get seated more than 5 minutes after her and finish 11 minutes before her.... Regardless of what happened during the actual pedicures the whole thing was just really unprofessional. At this point I knew I wasn't getting any type of discount, and frankly I didn't care, I just wanted her to acknowledge the situation, or god forbid fake an apology. But nope, nothing. So unprofessional there needs to be another word for unprofessional. Needless to say that was the absolute worst experience I have ever, ever had. Not only will I NEVER go back, nor will my friend. I will also never recommend it to anyone. I would rather pay an untrained monkey than ever return to that "salon"***Also... Ditto what that other person said about the poor air quality. Every breath you take in that "salon" is like putting your nose to an open bottle of nail polish and taking in a huge whiff. If you are seriously desperate and have no one else to turn to for a pedicure and are willing to give this place a shot, bring your own oxygen tank. You've been warned. You're welcome. Read Less