Bryson did an excellent job - I went in for a shampoo / blow dry and it lasted through four days of work, two heavy snows, and sleet. Unfortunately Bryson was the only good thing about my experience h... Read More
Bryson did an excellent job - I went in for a shampoo / blow dry and it lasted through four days of work, two heavy snows, and sleet. Unfortunately Bryson was the only good thing about my experience here. I go to Aveda salons around the country, and Malstrom was not on par. My appointment was for 8pm. They called at 7:53 and asked if I could come early so Emily could take me. I said I was already on my way, but wouldn't get there until 8:05 due to heavy rain just then. I arri...ved at exactly 8:05 (I have the Uber receipt to prove it), and Emily had already left. So I proceeded to wait, and wait, and wait while Bryson was busy with a color customer. Another hairdresser finished with her client and left around 8:15, not giving me a thought while Bryson was just starting on his client's cut and dry. After sitting behind the desk this whole time, the receptionist finally got up around 8:50 and put on her coat. I asked if she was leaving, and she FINALLY apologized for my wait - the FIRST apology I got for said wait - and then she left. Meanwhile I had ample time to look around, and the place was a mess. Product shelves right by her desk were a shambles, the waxing station had been left in a yucky disarray, and poor Bryson was left alone to deal with an unhappy customer. He got to me some time after 9, was as courteous as a prince, and really did a great job, but as he seems to be the only person there who takes any pride in his work, I won't be coming back. See More Read Less