I'll never go back.I live around the corner from this place yet for the past two years, I have driven to Pella Nails in Sandy to get my regular pedicure. Today, I figured, why go way out of my way to ... Read More
I'll never go back.I live around the corner from this place yet for the past two years, I have driven to Pella Nails in Sandy to get my regular pedicure. Today, I figured, why go way out of my way to get my nails done when there is what looks to be a pretty decent establishment less then 2-minutes from my house? I thought I would give Hawaii Nails II a shot and I realize now, I should have stuck with old trusty.Coming from LA (yes, I always feel I need to compare my spa nail experience to whatever mediocre, but functional, service I received in LA), I always have low expectations in getting my nails done. To disappoint those expectations usually equates to a significantly bad experience which was my experience today. The girl who worked on me barely just touched each nail with each of her tools without really doing anything to them. She gave a decent massage that lasted longer than I expected, but did more slapping and pounding than anything really enjoyable. And while the paraffin wax was a pleasant surprise, I have doubts that it was very effective considering it was on for less than a minute.Where I was really disappointed though was in the transaction. The price list indicates a pedicure to be "$25-20". Not sure what that means but I took it to indicated regularly it's $25, but they are offering it for $20. I had to have the girl clarify the price twice. She seemed to say $20 so I went with it. I asked if I could add the tip to the card. She said yes and processed the initial transaction. The price on the receipt said $25. I assumed I misheard her the previous two times, so I added my $4 tip, which is where I went wrong.I was bothered by the whole experience that I called to confirm the price. Previously, both as I walked in the door and as I sat in the chair, I confirmed that I only wanted the standard pedicure. When I called to confirm the price, I was told that standard price was $20. Still kind of dwelling on the experience I am irked because the girl didn't correct me as I wrote out a $4 tip on top of what she obviously assumed I was going to tip her $5 for a $20 service and I am irked that they didn't offer decent customer service nor understand the value of a positive first experience for a customer. Bottom line: I will never go back and I'd rather drive across town to get the service I prefer. Read Less