NOTE - HIDDEN REVIEWS AT THE BOTTOM (which mine will likely be as well)! It does not feel good to blast any business, however knowing how active the owner is on yelp, I can only hope this helps in ma... Read More
NOTE - HIDDEN REVIEWS AT THE BOTTOM (which mine will likely be as well)! It does not feel good to blast any business, however knowing how active the owner is on yelp, I can only hope this helps in making your business better as my experience was less than positive. Yeah, I know...first world problems, had a bad experience at a day spa however I did spend over $200 on the services provided.I was in for a package treatment which was to include a 60 min facial, 60 min massage, 30 sauna and 60 min pedicure. I arrived 10 minutes early and was not greeted by my esthetician until 15 minutes after my appointment time. Note, I was 'relaxing' in the waiting room only to hear several staff talk about their evening and show pictures to one another. It was loud, distracting and very unprofessional. The facial was very odd, it was nothing more than putting lotions and potions on and the first time a warm towel was wrapped around my face, she covered my nose and I about passed out. Instead of wrapping around my neck/chin and covering my forehead. My appointment went for about 45 minutes, not sure if that was to make up the time where she was late getting there.The massage was top notch, however I couldn't tell you her name as she never introduced herself. This was the highlight, however also cut short and went for around 45-50 minutes.The sauna is shared, not an issue, I just didn't realize that going in and you can hear the bass from the music at the tanning salon that is part of Seasons. That room is also a passage to the back so staff were filing in and out, not exactly relaxing.The pedicure lasted 25 minutes, not the 60 minutes.I added on a blow try treatment and walked through the salon floor which was absolutely disgusting. I've never seen so much hair in any salon and I've been getting my hair professionally cut for over 20 years. I then listened as the two stylists talked about the previous client, completely unprofessional. My stylist had injured her finger and provided me details and even showed me her finger which i didn't ask for nor did I want to see. I will not be back and ironically as I was waiting in the front between appointments, I saw the friend who recommended Seasons and she was very upset saying that she had just had the worst manicure. Looks like you lost two customers. :/ Please do not reply, just hoping this will help and not cause any additional customers loss (new or existing). Read Less