I've been to Spa Lounge at least a dozen times now so this review isn't based on a single visit. Booking an appt is easy through their website or via webchat or phone. Upon arrival, you're shown to a private changing room with a locker assigned to you and provided with robe and sandals. The massage therapists are excellent and the facility itself is clean, quiet, and relaxing. If you haven't tried the Thai Yoga Massage with Diana, you really should. It's amazing. You leave feeling loose, limber, and rejuvenated. Read Less

Super bummed! It's been a very stressful time for my husband and I, so we have been saving up to get our first ever couples massage for a date together. The Spa Lounge has awesome reviews so we decided to get our massage here. When I went to book the appointment online, the system was wigging out and I had to restart the process over a couple times. I guess when the appointment finally booked properly, I chose the wrong date (or the system messed things up? Who knows?). I did not notice this until I received an email this morning about a "no-show" fee for a day I had not wanted, which is full price... I quickly called to see if there was anything they could do to help me. A girl answered the phone and was very polite and kind when I explained in a panic the situation. She said she would call her boss to see if we could reschedule my appointment without having the no show fee charged. Unfortunately, she called back and said her boss had said they would still charge the no show fee and offered a very small discount if I rebooked. I was so bummed and cannot afford that, which I explained. I probably made the girl that answered the phone uncomfortable as I was on the verge of tears (sorry!!) over the mistake and had hoped for a different outcome. I am totally aware of the policies The Spa Lounge holds. However, being one who works at a Spa myself, I had expected a different approach on their part towards new customers. Maybe they have so many returning customers (seems like they really do have great services!) that they don't have a need to work with new customers through mistakes like this, whether it be on their end or the customers end. When my husband and I have saved up money again to get a couples massage, we will be going somewhere else where we feel valued as new customers. *** UPDATE AND RESPONSE TO THE OWNER*** I read your response and feel that you made multiple good points, particularly about the star rating. For that reason, I have changed it from 1 star to 2 stars. However, I will point out that although you say you called me a total of four times, I received zero calls from The Spa Lounge. If your spa used a different number to make those calls than your main line, there still were no incoming calls to my phone at the times you claim to have called me, and definitely no voicemails. If this were true, I would have to agree that this were entirely my fault. If Google would let me, I would provide a screenshot of all my incoming calls within the last week. But no calls and no voicemails. I have read similar unhappy reviews where you have claimed to have called the customer three times, but I cant help but sympathize with those customers and wonder if they, too, never received any sort of confirmation calls. By the overall tone of your response and portions of your story being skewed, I can't help but conclude that although The Spa Lounge may employ many talented artists and professionals, the customer service is lacking, and that maybe only good customer service comes to those who don't have mishaps with the establishment. I sincerely hope that the future customers at The Spa Lounge receive better customer service than I did. Read Less

The Spa Lounge is where I first experienced a professional massage. They helped me feel right at home and rid me of any worries or doubts about the experience. They were extremely professional the whole time, and Andy (my massage therapist twice now) was very knowledgeable and proactive, even going so far as to tell me different things I could do to help my muscles in the future. Such a great business! Read Less

I was in a serious mountain bike accident Sept 30, 2017. My bones have all healed, however, my body aches. Kathy Miner at the lounge, is trained in accident therapy and was able to start with relaxation massages, and move to deep tissue massage when my body was ready. This was my first experience with massage and while it was a bit weird, (taking off clothes, putting on robe, sliding in between sheets in the buff!) the outcome was superb. I highly recommend anyone giving it a shot, I know it is helping my recovery. Read Less

Never Called Back. During Christmas, my neighbor and I thought it would be such a wonderful idea to go and get a manicure, pedicure, and a massage. We knew that we would have to do it at a later date because of the holiday. I sent an email that was responded to almost immediately. I was very impressed. We chatted back and forth about what we were hoping to have done and I gave the individual a week to get us in. They then had someone call me to schedule an appointment. Soon my excitement faded to frustration. The person who contacted me never scheduled an appointment as she had to work something out in the schedule to make it work for two people which I understood. Yet, she never called me back. We never had anything done. I would not be able to recommend your business because no one has contacted me back. It has now been 11 days since our conversation with no reply. Read Less

My wife and I shared a couples massage for our anniversary. She is 35 weeks pregnant and just wanted some relaxation. The two girls, Andrea and Danica were incredible! We will refer everyone and will definitely be back! Read Less

I love this place! First, it always smells so relaxing. Maddy, at the front desk, is very friendly and welcoming.I have had several craniosacral massages with Andy. I am extremely tight on the right side of my body. Andy is the first person to really work on loosening the muscles and helping with my migraines and headaches. He also gives me exercises and ways to help loosen the muscles at home. I feel so much better since I started getting massages from Andy. Read Less

I had a deluxe pedicure here 5 days ago. The paint is already chipping & was so bumpy and uneven. I've only worn open toed shoes 2x since the pedicure since my work doesn't allow open toed shoes. My husband paid 65 dollars for me to pamper myself and I could have painted my toes better on my own. Maybe their other services are great & maybe I just had a bad service provider but I expect WAY more from a pedicure at a spa. Super disappointed. Read Less

I went in for a massage today and I was completely blown away. From the time I walked in the door, I was greeted with a warm smile from Riley. She was very friendly and helpful. I felt completely at ease with the atmosphere and setting. I've had many massages in the past and none have ever compared to the one I had with Kathy. She paid close attention to the trouble spots and ensured I was comfortable, relaxed, and the pressure was right. I will definitely be returning. Thanks Riley and Kathy! Read Less

Don't go here for a pedicure. I booked an hour long, "deluxe" pedicure and was severely disappointed. Biggest reason? My pedicure only last 45 minutes. Second reason? The chairs don't even have that nice bubbling tub of water you expect when getting a pedicure. Instead, they bring in a plastic container of warm water and place it at your feet. So luxurious! This pedicure was a complete joke and complete waste of money. They shouldn't offer a pedicure as a product if it's provided in this way. The deception alone will cause me never to retune. Read Less

Worst pedicure ever! First their chairs face the windows and the sunlight is blaring. That I could deal with. What made me upset is the lack of details and half hearted attempt at a basic pedicure. I shouldn't leave with my feet feeling worse and my nails looking worse than I came in. This was a waste of money, because I still need a pedicure. Read Less

Diana is a great massage therapist! Her spa creates a relaxed feeling that lets you dis-engage from your life for a while, but still has enough privacy so you are comfortable. Her staff is friendly and polite, always ready to greet with a smile and hello. I purchased a gift-certificate for a friend; she used it for a face treatment and she loved it! Read Less

I am a dentist and get lower back pain. I have tried chiropractic care and it didn't help that much. Diana keeps me able to work. I have been going here for more than a year. She does an excellent job. I highly recommend the spa lounge. Read Less

My boyfriend and I got a couples massage (his first massage ever) and it was AMAZING!!!! Our massage therapists were Kathy and Amanda. He has a lot of problems with his back from sports injury and car accidents and Kathy did Ah-mazing things for him! This is a guy who HATES spending money and before we left we already booked our next massage together that's how much he loved it! During our massage the room was filled with laughter and jokes, (which I know what you're thinking..., a massage is suppose to be quiet and relaxing) but my boyfriend is far from quiet and brings humor to every situation. Kathy and Amanda were laughing right along with us, and made us so comfortable. We loved that there were bath robes and slippers, it helped get you comfortable and relax. It was very clean and relaxing with the dim lighting and the soft music playing. After our massage we even got to take a shower together. It was such a great experience. We all decided the slogan should be, "We're like All State you're in good hands." We can't wait to continue doing this as a couple, thank you for a wonderful experience! See More Read Less

The Spa Lounge is Amazing!  It all starts with the Owner Diana.  I have been going to Diana for quite some time now, and she is an Incredible Therapist.  The Spa is very nice and all the people that work here are extremely Professional and helpful.  I can not recommend this Spa enough.  It's a must visit for ALL of your Spa needs. Read Less

The spa lounge is amazing. Diana has been working with me for a couple of years. She always takes my injury into consideration and through massage she makes me feel years younger after the massage of my stressed out muscles.. Thank you Diana Read Less

I would highly recommend this place! I have had Diana as my massage therapist for a few years now and I have never been happier! I love the staff they have, their customer service is outstanding! Thank you Diana for all the great work you have done and continue to do!! Read Less

I am deeply disappointed with this company. Their lack of character and lack of good customer service makes me sad. Just know that if you book and have any legitimate reason of not making your appointment... you pay the whole massage fee not just a missed fee like we were told. They keep your credit card info and use it to charge you full price without even notifying you. The owner had a complete lack of concern or care. Please be aware that this will happen and he does not care one ounce. Worst service ever. We will never go back or recommend this company. The massage therapist however are kind and qualified. I would defiantly choose elsewhere. Be careful of your hard earned money. Read Less

The owner Greg Lavato refused to honor a pre-paid gift certificate that was expired by 4 days. After the service I got to the counter and was told I would have to pay full price a second time.  Called the owner and was told, "This is not my problem." Don't give your money to this place. They have no problem taking advantage of their customers. Read Less

I was so nervous before coming here for a leg wax because those hurt! The staff was so sweet and welcoming. Hannah did my wax and she knew how to take my attention away from what was going on. My experience was nearly painless! My fear of waxing is completely gone. I will definitely return! The prices aren't horrible and you can book online easily. Read Less

I took my daughter here for a pedicure on her birthday.  It was an okay pedicure, but I have definitely had better.  The girls who did the pedicures were very nice.  I didn't like how the pedicure chairs were right near the front door.  It felt like it wasn't peaceful and private.  They didn't have the pedicure chairs with an actual sink at the base for your feet.  They carried foot baths in from another room.  I didn't love that they used the foot grater/razor to remove calluses/dead skin.  Maybe that's very common? I much prefer the sandpaper-y ones. For the price, I would choose somewhere else.  The Sanctuary at Southtowne is a favorite. Read Less

I love Staci she is fabulous! So, great I go see her once a month for a massage. She helps keep me on track and knows how stressful my month has been just by how tight my shoulders are. She remembers me month to month and helps me know what areas I need to focus on. Highly recommend the Spa Lounge and Staci you should definitely give it a try! Read Less

The Spa Lounge provides the best service of any spa that I have been to. Stacey, the massage therapist gives great massages with just the right pressure. When you first arrive at the spa they already have a private locker with your name, robe and slippers ready for you. Amy, the owner and licensed asthetician gives great facials and pedicures. You can tell that everyone there takes great pride in the work that they do! Read Less

I had a wonderful facial here. The spa pedicure was okay but the facial was great. I'd give the facial 4 stars. I've been to a lot of bigger spas and it was comparable. The pedicure was like 2.5 stars. The room where they do the pedicure is small and the chairs are uncomfortable (no massage chairs). They also didn't have any magazines so it was hard to close your eyes and relax or you just had to stare off into space. Read Less