This was honestly the worst nail salon I've ever been to. It took 3 of us 2.5 hours to get a dip manicure. They made both my mother and I bleed, my nails are in even, I made it clear how unhappy we were and they did nothing to make things better.   I will Wendy was very kind and did her best to correct the mistakes. However I will not be returning here. Read Less

Found this place when I was at the Cinnamon roll place across the way and saw they were having a new ownership special. Got a Signature Pedi...very nice!  Tech spent good time with me and didn't rush.New owner and staff are all really nice.Nice rewards program and I'm excited to get specials for my bday, etc.Definitely recommend! Read Less

The owner and staff are awesome! Friendly atmosphere, clean and sterile, attentive to detail...my sister use to go to a different place, we were all amazed with our services, I think we have found our new to go to place. I highly recommend this place for all your nail and waxing services!!!! Read Less

The staff was very polite and helpful. The service was quick and less painful than anticipated (eyebrow waxing). However, I was not cleaned up after. I had loose hair all over my face that was not removed before she excused herself from the service. I had to back into work and clean myself up after. I feel that cleaning up the client before you conclude the service should be apart of the service. I have been getting my eyebrows waxed professionally for over 10 yrs, and I've never had to clean myself up that much. I will be finding a new place for my needs. Read Less

I've been twice since the ownership change and have no complaints. I've been very pleased and will continue to go for gel nails and manicures. Having had my own retail business I understand both sides of the situation with the gift certificates. Ultimately it was the previous owner unjust to both customers and the new owner. I don't know of any small business that would accept gift certificates without signatures, amounts and/or receipt for proof of purchase. I had a similar situation with a generic gift card...the clerk didn't activate the amount correctly and I didn't have the receipt I lost $100. Lesson learned for everyone on this one...I will certainly be checking all gift certificates more closely especially those that are hand written. Good luck to the new owners I will be going again and again..... Read Less

My daughters grandma bought her her mother in law and her aunt a gift certificate for 38.00 a piece for Mother's Day and then all the sudden they have new owners since May. Nothing was posted about them not accepting them. Apparently there was drama when the old owner left and they can't get in contact with her and now they have decided not to accept any of the gift certificates signed by the old owner them which they didn't tell us until after we got our toes done. They just told us how they have lost money and all of this stuff so that justified them stealing customers money in gift certificates they aren't able to use. The new owners are running the place into the ground. Use to be a great place now it's just dishonest ppl who don't put their customers first. Read Less

I am extremely unhappy with the service and treatment I was given at Excellent Nails. I got a nexgen dip on my nails and noticed there was a significant, visible gap between the polish and my cuticle. Every salon I have been to applies the powder very close to the cuticle. I called the next day and they stated if I came in they would fix them. I went and they refused to help me. I showed the woman my nails AND a picture of how they normally look and she said she couldny help me. She said that is how they do it and if they redid them it would be the same. This is the ONLY salon I have been uphappy with my nexgen and I have been to many salons in the metroplex. Read Less

Excellent Nails is the best place to go for a manicure and pedicure! I work in an office environment, and need to stay well groomed. I looked at the prices from The Boardroom, and it was ridiculous.  Antother great reason to go to Excellent Nails is if you are a guy,  you are always surrounded by women. The women clients are impressed when they see a male who cares about his appearance. As for the lotions they use, the trick for guys is not to get a scent that is too feminine . My suggestions would be the cucumber scent they use. It does not have a strong scent, and won't conflict with your cologne. Exellent service, excellent prices, and excellent atmosphere! Read Less

Friendly, professional, practically perfect (I was a little chilly in my t-shirt.) Van or "Vivian" was a skilled practitioner of her art--making my hands look good so I can focus on other things! Thanks, I will be back. Read Less

I've been a customer here for 7 years. I won't go anywhere else in town. They get it right the first time and on the rare occasion something isn't right they jump to fix it-no questions asked. The owner is sweet and always professional. Read Less

I visited for the first time 10 days ago. Had great service and really enjoyed my visit but the gel polish didn't set properly. I think it needed more time under the lamp.I work A LOT of hours and I called to express my concern. The manager said to come in and they would fix it. I planned to do so yesterday but got called into a meeting. I did stop by and chatted with the manager. She agreed it didn't fully set and I told her I would come back today. She said they would be glad to fix it. Came in today and chatted with three different people who seemed to think I was conning them for a free manicure.The only thing different? My dress. Yesterday I was in a dress and heels, fully made up and having a good hair day. Today I was off from work so was wearing t-shirt, Nikes and yoga pants; hair in a ponytail and bare minimum makeup. Ladies, I can afford to pay for another manicure, however my time is precious. I am also old enough and financially secure enough that I pay for customer service...not to be judged on my appearance. If you like the typical Southlake caste system, by all means, patronize this shop. Just be sure to dress to impress your manicurist. Read Less

I came in with some friends while waiting for our flight. I waited 40 minutes to be started (though i was told it would be right away). At the end, they charged me full price when my nails looked terrible and I had to wait 40 minutes because she had to go get her daughter.  Well then tell me that before I wait and they knew we had a flight to catch! I am just beyond furious that I spent $83 on something that I need to go get redone tomorrow. A terrible experience and they should've offered something because I know I will never go back there and wouldn't recommend it. Communication is key and they did not communicate, and then they did a terrible job. Needless to say, I am FURIOUS!! Read Less

Just want to start off with a warning: DO NOT GO HERE. Their staff lied straight to my face about payment and completely ripped me off. When I wanted to leave a tip, they said their receipts don't include a tip line and it can only be cash. Don't you think you should've told me that before you charged my card? I then suggested she simply charge my card again for a tip amount since I didn't have cash to which my manicurist made a displeased face and asked me to use the ATM. I informed her that I didn't want to use their ATM because of the fees that get charged and instead of giving a $5 tip, it would end up costing me $7.50. She then said that their ATM doesn't have any sort of fees and there was even a sign that stated there is no fee. It was a lie. I go to check my bank account this week and lo and behold, there's a $2.50 fee charged from excellent nails. I just can't believe someone would run their business in such a conniving, deceitful way. I can appreciate the fact that they would prefer cash tips because they don't have to claim cash on tax reports, but at least be up front with your customers if you know it's going to be an issue which i am SURE it often is.  In addition to that, my manicure was terrible:I haven't had such a lousy customer service at a nail salon, ever. After making me wait for 30 minutes and letting 2 ladies go ahead of me who arrived after me and did not have appointments, my expensive gel manicure came out pretty horrendous. Uneven, crooked, and bubbles in the gel. They were severely overbooked and my manicurist got up several times to tend to other clients, and when she came back she rushed through my manicure which is probably why it turned out so poorly.I would never come back or even fathom giving them my business again. I normally go to Hollywood Nails in Southlake which is MUCH better priced, has a bigger, more professional staff and is just all around a way better experience. Never straying again. Read Less

No, no and no. My friend and I came here when the place we usually visit, (Elite Nails in Grapevine...AWESOME), did not have time to squeeze us in after work. First of all, this place said they had time for us...they did not, so we spent about 20 minutes waiting. One of the ladies started on my nails but was CLEARLY rushed and got up every 5 or 20 minutes to help other customers (overbooked). My nails are SO crooked, there are bubbles in the polish, and when i asked them to fix them they ignored the fact that they are crooked and painted over the bubble. Shoddy work.THEN, the woman LIED to my friend regarding their ability to take tips in cards. She previously ran my card, asked if I wanted to include a tip, and added it to the card. Then proceeded to tell my friend that they ONLY take cash tips. When I challenged her on it she denied and made up some story, clearly caught off guard and caught in the act. DISHONEST. DISRESPECTFUL. AND LAZY WORK. My friend and i will NOT be returning and will inform all of our friends that work in the area to NOT go to "Excellent" Nails. More like, "Inferior" Nails. Read Less

This place was lousy. I came with two other people, while our toes were soaking two other women came in and were attended to right away. Mind you, I did call ahead. So it wasn't like they had an appointment and we didn't. My friends tub wouldn't stay filled, she kept calling someone over and they were very snotty about it. We both got the same pedicure and hers was started at least 10 minutes after me and she was done first. I have a burn on the top of my big toe from god knows what. The eyebrow "wax" I received after was epic. I use the term wax lightly because the crazy woman plucked me more than waxed. And did a terrible job at that. All I had was a red forehead. And the best part was she smudged my toes and when I mentioned it she ignored me. Oh yeah and it took over 20 minutes to get someone to take our payment. We should have just walked out. They don't take tips on credit cards. Probably because they know no one will give them one for the shitty job they do. Read Less

They dont clean the tubs! I watched 4 different people leave and they just rinsed the tubs out with water and then filled them back up for the next person. They charged me $5 extra to use a pumice stone and did not apply a top coat to my polish. When I questioned them at the register she said that was extra! Ill stick to delux nails where they are clean and do such a better job for a cheaper price! Sad I wasted my time and money here. Never again! Read Less

Such a wonderful and relaxing place to visit. This salon is a 6 out of 5!!!I was a new comer to this nail salon and I heard so many great compliments from my friends and family members. So i decided for me to check this place out. My first expression coming to this salon was perfect.The atmosphere of the nail salon was very relaxing and relieved my stress. As soon as I walked in, one of the nail technician greeted me very politely and showed me to my chair. That day I decided to do a milk and honey pedicure and it felt so good, since I came home from a long and stressful day at work. The technician was very considerate and took excellent care of my pedicure. Also I was highly please with the great work they did.I have now been to this salon more than 20+ times and every time I visit, it was fantastic! I highly recommend this salon and this place should be known by their name. Read Less

This place is really good!!! They are clean, take there time, really care about your nails and making them look good & give great massages. One of the best places I've ever been and I have been everywhere! Highly recommend! Everyone is really friendly and they do not force you to do anything that you don't want to do. I love the owner & ask for Vicky. She does a top notch job!! Read Less

Here you get more than what you pay for.  I waited until my 3rd visit to leave a review to make sure the service is consistent.  The employees are very considerate and accommodating.  The little salon had a nice and relaxing atmosphere.  They spend extra time pampering you compared to other walk-in nail salons.  I have never felt like they are rushing me out the door.  Just plan for a little extra time if you're going during lunch. Read Less

I went to Excellent Nails from previous yelp reviews. It was an Awesome experience for me and my 7 yr. old granddaughter!She had the Princess Mani and Pedi and the pedi was the same as an adult! Each leg was wrapped in a warm towel nails was painted in her color choice and they added a flower on each big toe.Her pedi was the same and her thumbs had a flower with a color gem placed in the center!I had a cucumber pedi and it was awesome which included the foot wax. I had a basic mani but because I had the pedi I was up graded and had a wax on my hands!It was a great experience and clean!It's now my go to place! Read Less

I didn't like how pushy they were to try and get me to get a manicure and a design on my toes. I can't even remember how many times I had to say no. My pedicure was good aside from my right heel being raw from the lady scrubbing in the same spot for too long. I also felt like I was rushed because I got the basic pedicure. I can't see paying $50 for something I can get for half the price. I won't be back to this salon. Read Less

What a great experience at a reasonable price.  I try to get a mani pedi once a month, while my wife goes every two weeks.  Being constant visitors to Dallas, we have tried several nail and reflexology businesses in the metroplex but failed to find one that left us wowed, until now.  The salon was clean and with two technician it was also quick.  I received a great massage, nail services, and margarita, which made my day.  Meanwhile , my wife's nails were perfect.  We will now be regulars Read Less

Kenny is wonderful! So friendly and has an exceptional attention to detail! It was a very very busy Saturday and they did a great job of handling everyone. There are so many nail salons in the area but this is the best one I've been to yet! Not to mention the quality and price is outstanding! I got a very nice spa pedicure with paraffin wax and shellac manicure with paraffin for less than $70! Read Less

Love this nail salon because it is super clean and the staff here is very professional. When I go to get mani and pedi I like to be treated as a queen and here they hit the nail on the spot. I didn't feel like they wanted to rush me in and out like at other nail places. I will definitely be back love the place and the atmosphere. Read Less

Excellent Nails has been my go-to spot since they opened. The manicure/pedicure services are great and the overall ambiance in the salon is calm and relaxing. I also have had other services there (waxing, massage, facials) which are great - but my favorite is just a relaxing manicure/pedicure with Van. I bring all my friends here and will continue to do so! Read Less

I made an appointment here for 6 gals including myself for my sister's bachelorette party on a Friday. We each got mani/pedis and they were very accommodating. We were a little late, but they still managed to seat us all together. Helen worked on my pedi & Vivian worked on my gel mani. They were both so nice and did a great job. I was a little concerned because I got cut badly at one of the salon in the past so I made sure that they were aware of. They were very understanding and careful. My pedicure was very relaxing. My nails still look good and it's been a week. Our girls enjoyed it very much and loved the memosa! I'm very happy and would definitely recommend this place for a party! They have a large selection of polishes and gel colors. The staffs were so nice and did a great job. The facility, bathroom and spa chairs were very clean. Read Less

Excellent Nails & Spa always does great work. I have been there for many times and I feel comfortable with their spa services. They have so many mysterious techs in hand & foot treatment, which makes me totally relax and comfortable. Besides that, their staff is skilful and nice. Nails care is incredible. Read Less

I went here last week for a girls day out. This salon is amazing and my girlfriends and I had a great time here. The salon is beautiful inside. It's very clean and organized there. Better than some of the other nail salons I've been to. I've never seen a nail salon that has a chandelier!We were seated immediately and we're offered snacks and drinks during the mani/pedi. Since I was getting both a mani and a pedi I had two techs working on me. The nail techs I got was really sweet and attentive to me. They have a wide range of glitter, art, gel, aryclic, and varies styles to choose from. They also often different types of pedicure! I got exactly what I wanted which was a French gel mani and the paradise topical pedi. The paradise pedi was amazing, the lotions they used smells so good. They massaged my arms and legs and even massaged my neck area. Overall this place was very relaxing and everyone was so kind to us. All my girlfriends had an excellent time here, we will definitely have more girls day out here. Read Less

I have gone to Excellent nails for over 5 years now. I get the shellac on my nails and it stays for over 2 weeks. They are very clean, friendly, understand English. They are also very good at doing designs..since Pinterest is so creative with nail art these days! You will love this salon. It's a very clean salon with a full service menu (I love the Milk and Honey Pedicure), and excellent staff!one extra thing is--allow extra time to enjoy their services..because they're very good, they take they're time (unless you tell them you're in a hurry--you'll still love your color and it will be done excellently..just quickly).You'll love your nails and toes! Read Less

I actually came in for a wax, because I just couldn't stand my Yeti-legs any longer. Walking through the nail salon area, you get a sense that Excellent Nails & Spa is like any manicure/pedicure shop around, complete with massage chairs and vats of bubbling water while an army of technicians cleaned, filed, painted away at patronsWhen I walked into the back room, I was rather surprised that the place seemed so clean and organized. Until my technician lost one of her rolling tables to another tech. So my poor girl had to run from one end of the table to deliver thin sticks of wax to get my legs done.Two things that really irked me about this whole experience: paper and thin wax sticks. My gal confessed they were out of the big flat applicators...which meant a spider's web of wax trails criss-crossing the room. I ended up getting it on my arms, on my hair and on my clothes. And my shoes! It was all over the floor, despite my tech's efforts to keep things contained.Paper and wax also don't really go well together either; neither does water and paper. In her eagerness to clean up the mess, I ended up sitting up on soggy paper near the end of the visit because she used a damp cloth to wipe things down.My tech however was eager to please and tried to be as comforting as possible throughout the duration of my service. Unfortunately her lack of tools made the visit unenjoyable.As others have mentioned, tipping is cash only; made accessible by an ATM installed at the front of the spa. Read Less

Fantastic. I have a very close friend that is a hairdresser and she's always been able to warn me away from the scary places that she didn't feel did a good job or kept up good standards. Not only did she recommend this place, she took me.Experience:  We walked in (there were three of us), and were seated immediately. We were given the menu for different types of pedicures (yes, they have a menu that explains each one in detail and gives the price). We were also given a run down of the various manicures available. We were then offered drinks and snacks while our feet soaked. Since we were all three having both manis and pedis we each had two people working on us at all times. We never had to lift a finger. They even brought us swatches of color for nail polish options instead of having to scan all the bottles before sitting. The pedicure was heaven! I got the tropical one and they actually used fresh oranges to massage into my feet and legs along with oils and exfoliating scrub. All the while, the manicurist would work on one hand, while resting the other on a fluffy pillow that she placed in my lap. No reaching or trying to strain so she could reach! It was totally the little things that made the day. And did I mention the pedicure was incredible? I did pay a little extra for a full reflexology foot massage, but it was totally worth it! They massaged my feet and legs, arms and then the pedicurist got up and massaged my neck and shoulders.Don't get me wrong, I've had all of these things done at one time or another (except for the pillow in the lap for the mani...why don't others do this?), but never at one time by one salon. I've gone to salons with bad manicurists/pedicurists just because of the great customer service and pampering. I've also gone to really rough places with crap service just to get a good mani/pedi. With this place I don't have to sacrifice any longer.Reason for only four stars: Nobody's perfect so I can't give a perfect score, but these guys were as close as you can get. The only thing that wasn't great was you couldn't tip on your credit card. Tips in cash only. They do have an ATM, but it wasn't working so I had to go back with cash to leave a tip. Also, the manicurist working on one of my friends messed up a bit on one fingernail. She just got ahead of herself, no big deal. My friend simply pointed out the flaw and she didn't just fix the flaw, she started the whole nail over again so it would all look good.with the same number of polish coats. If you notice something's not right, just be sure and mention it. They were more than happy to make it right. Read Less

I've been coming here practically since they opened, and have yet to find another salon that compares to them in cleanliness and promptness. I would recommend my friends and family here for their nails anytime. Excellent quality! Read Less

My daughter took me here for manicure and pedicure on mother's day last year and this has been my favorite place ever since. When you walk in to this salon, there's no odor and any funny smelling fumes. This place is clean, beautiful inside, and I witness that they clean the pedicure chair after each client. I mean really clean, sanitize, scrub and all. Great Service and very friendly people. I highly recommend this place to anyone! Read Less