Extremely disappointed, went in and they were initially very kind but by the end of my visit I'm left with uneven, warped unsatisfactory nails. On top of that, embarrassed, as the older gentleman that... Read More
Extremely disappointed, went in and they were initially very kind but by the end of my visit I'm left with uneven, warped unsatisfactory nails. On top of that, embarrassed, as the older gentleman that worked on my acrylic set pointed to my nails and laughed with another tech, mocked me and they both enjoyed a laugh out of that as well.
I went in and asked for a full set, acrylic with shellac. He then tried to force the color acrylic powder, said it was better. I had to repeat I wasn't interested, I'd rather do the shellac (as it's easier to remove and change color). I also expressed that it was my birthday coming up so I'm trying to figure out exactly what i wanted. I wanted to add a different color but he then scolded me and said, "I'm already painting". He sighed several times and threw my hands around at everything I said, as if it was such an inconvenience. As my shellac was drying, I was so anxious and nervous to say ANYTHING, I paid AND tipped GENEROUSLY, because at the end of the day, he did perform a service, even though he was so negative and I now have to reconstruct my nails on my own and visit a different nail shop to repaint them. I will NEVER return and will include the photos of the lopsided, poorly filed and painted nails as well. For future reference, whatever his name is, work on your customer service and attitude, patience is a virtue. No customer deserves to be treated as an inconvenience.
Update:I returned the following morning to get my nails fixed, as one nail was significantly shorter than the others. The man, which I use that term lightly, proceeded to brush me off and not even look me in the eye, was very annoyed by my request to correct the mistakes done. I asked for my money back in which he told me to leave, he would call the police and then said "f*** you". I've NEVER in my life been treated so poorly. I would NEVER recommend this place for service. I'm disgusted and appalled people can act this way.
Might I add, in the past 2 weeks there have suspiciously been 17 reviews posted on this page, all 5 star ratings, following the same criteria and recipe. I find that extremely odd. Sounds like a violation of policy to me. (Writing your own reviews to purport your business.) Read Less