I have been to this location 3x. The first time, I was with Lucy. She was the best manicurist/pedicurist I had ever had! She introduced herself, had personal conversation with me, told me different re... Read More
I have been to this location 3x. The first time, I was with Lucy. She was the best manicurist/pedicurist I had ever had! She introduced herself, had personal conversation with me, told me different remedies to make my nails stronger while working, etc. She was fantastic. I requested her for my second visit. Unfortunately, she was no longer there for my third. So I decided to try someones different. Lilly did my nails (and she had done them the very first time I came in), and she was very rough. The first time I was with her, she was upset about the miscommunication that I wanted only painted nails and not solar nails. I thought this was the reason she was rough, because she had already started setting up with me and had to finish. This recent time I was with her (after wanting to give her another change), I had to personally ask for her name, and she didn't offer me the different manicure packages. Again, she was rough, and my nail started bleeding. She initially wiped it off with the towel and didn't wait for it to stop bleeding before she put lotion on my hands. She then sprayed my finger with alcohol BEFORE using the solution that's supposed to stop the bleeding. Then she pressed down and back on the cut area with hard pressure. It was painful, and I pulled back whenever she was rough. I still see where my finger was cut (in three different spots on the same nail), and my finger is still swollen and sore 2 days later. Also, when she was about to apply the base coat, I had to show her the clear/chalky-colored nail polish residue I still had on my fingernails from when I did it at home. She said she didn't see it, but she did go over my nails again with remover. Also, now that I think about it, my hands were not soaked in warm water before the whole process began..Kelly did my pedicure on my most recent visit. She was wearing a name tag, and did a pretty good job overall. She spoke to me about her family and showed me pictures of them on her phone, and made jokes and laughed with me. Very friendly and personable. Also, the woman at the front desk was incredibly nice. Also very personable. The environment, as always, is amazing.Overall, I really miss Lucy, so I do not know if I will be returning. And in reading the aggressive, name-calling, less than professional replies by management on the "less than great reviews" here on Yelp, I don't think I want to return. I remember Lucy had said that she was trying to get along with some of her coworkers, so perhaps this is the reason she left. Read Less