Powder dip Nexgen discolored after two days. Chipped white nail polish after 7days on toes.
Completely fraudulent. Products are low quality and their staff are inadequately trained.
This was my fir... Read More
Powder dip Nexgen discolored after two days. Chipped white nail polish after 7days on toes.
Completely fraudulent. Products are low quality and their staff are inadequately trained.
This was my first visit at M Spa, and I have to say that I am extremely disappointed in the customer service of the staff and the quality of their work. I almost never write reviews, mostly only if I have an amazing experience or a horrible one. Unfortunately, this review was because the latter.
My nail artist was Ashley. I'm not sure if she is a new employee or what it was but her work on my nails was very subpar. The thickness of the Nexgen was different on each nail and shapes were all uneven. In addition to this, she had to redo the design she drew because she used the wrong top coat which smeared the design completely. This is what led me to believe that she was somewhat new.
Nonetheless- she fixed my design, used the correct top coat, I waited for my nails dry and left ready for my trip to Mexico.
My first day on vacation my nails went from ghost white to blotchy yellow. They had become completely discolored. Mind you, I have been to Mexico nearly 10 times, and each of those times I have gotten my nails done, whether nexgen or acrylic WHITE. So- why would this time be any different?
As soon as I return I go back to the salon to show them my nails. The manager proceeds to tell me there is nothing she can do for me because they warned me that discoloration can happen from make-up, sunscreen, or chlorine. This was NOT TRUE. Neither she nor her artist, Ashley, warned me of the discoloration that comes with white powder dip. I told her I was never warned and she continued to argue back to say that she did warn me. Interesting enough, she did not even do my nails. I left the store with no refund, my crappy nails still on and no sympathy. Pretty much I was accused of lying.
What boggles my mind is that she looked me straight in the eyes and LIED to me in front of all her customers. She and her colleague, Ashely, knew that I was going on vacation the day I visited and that it was the exact reason for getting my nails done. They never warned me or gave me the slightest hint that I shouldn't do white due the possibility of discoloration.
Regardless of them claiming to have given me a warning, I have done white powder dip countless times at other salons, and although I'm not in the pool everyday, I use make-up and hair spray almost daily and have NEVER experienced this.
PLEASE - save your $40 and go elsewhere. This company has no regard for their customers and the mistakes of their inadequate staff. Read Less