I have been going here for a while to get my hair cut and have seen several stylists This last time was the first time I was told I HAD to get my hair washed first. My stylist was incredibly pushy which is a quality I don't appreciate. I always got it cut dry after I washed it myself at home. I have allergies so I have to use certain shampoos and conditioners and I don't use any additional hair products. My hair is naturally curly so it is easier to have it cut dry and be able to tell how much is cut off. Otherwise I can't tell until the next day after it calms down and I wash it and fix it. She put several products in my hair without even asking me first.The point being I know my own hair and my body. If I ask for a cut a certain way and to not be inundated with chemicals, it is for a good reason. Now I have a horrible haircut that is completely the opposite of what I asked for, a rash from the chemicals and my favorite shirt is ruined because the chemicals got on the back of it and caused the color to fade. I will never go back there again. FYI....if the stylist brags about how good she is and disparages other stylists work-RUN. Good work speaks for itself. Read Less

I got my hair cut by i belive her name was gabby very sweet girl funny and does a very good job i love my hair i will be going back to her for sure and yesterday was my first time thier ..... Gabby is very good Read Less

Maybe there was an amazing staff in 2014, but January 2016 you cannot even get your own hair stylist, Nicole, to return your call.  She is too busy, she told me.  When she did finally call me, after I called two more times over 3 days,  she was rude and short, and said maybe I was happier with the previous stylist that had moved!!  She would not let me talk, and was talking over me.  I tried to say, No, you are fine....but she continued talking over me.  I tip very well, and I had made the next appointment with her since September.  The place is dirty, and run down.  The faucet in bathroom, and the bathroom is dirty, is not dripping, it is rusted out and running water all the time. I gave them the name and phone number of my inexpensive handyman/contractor, and they have never called him, and left it just wasting tons of water 24/7.  My fist stylist was Amy, until she moved to Boston, and she was excellent.  I ignored the run down look of the place, with a wasp's nest there for at least 4 months,  right at the entrance,   Then, I have had Nicole since September 2015.  She has no idea what customer service is about.  The girl that answers the phone, rarely answers the phone, and nobody seems to care about their voicemail, and returning your phone call.  I have gotten a new stylist at Barry Morris in Midland, and am driving all the way to Midland next week, instead of 10 blocks away.  Bonnie sounds so sweet on the phone, and I am hoping for much kinder people that really care about their customers. Read Less

Everyone is really nice! I didnt have an appointment but they all worked as a team to get me in there and taken care of! I got my color done by Nicole, and she was so sweet. My hair was cut by Brittany, she was so funny, and nice. I was styled by Chelsea, whom I believe is the owner, she is hilarious. They all did a fantastic job. Very gorgeous, spunky, and outgoing group of ladies.Read Less

Horrible customer service!! I bought a promotional certificate and they would not honor it or refund my money because she apparently had some issues with the marketing guy. Bad business and I will NEVER recommend this place. Read Less