I usually don't write reviews about negative experiences because I prefer not to relive them - something about sublimation . . blah blah . . . However, if there was 1/16of a star, even that's too much... Read More
I usually don't write reviews about negative experiences because I prefer not to relive them - something about sublimation . . blah blah . . . However, if there was 1/16of a star, even that's too much for this place - and I feel the need to waste 5 more minutes of my life to blast off a review. Let's start off with this: Ever accidentally forgotten your wallet at the point of sale? You do the awkwardly embarrassing pat down of your pockets, dig through your purse (ladies only, hopefully - then again, if you're a male reading a nail salon review - go on 'head boo!) . . . .run to your car, look around at counter tops, go to the bathroom, and regrettably admit that yes, indeed - you accidentally forgot your wallet (even though you know NOBODY believes it!) and you already feel like slime from Slimebucket City???So this happened to me at Deluxe Nail Salon Saturday afternoon. My total? $33. Red-faced and sheepish, I offered collateral while I dashed the *maybe* 10 minutes to retrieve my forgotten wallet at home. . . I offered my red leather purse containing passport, Prada AND Marc Jacobs sunglasses, TWO Blackberries, various cosmetics, but alas - not the aforementioned wallet. Total value of collateral - quintuple or sextuple $33!!! Did I mention passport? PRICELESS. Anyone who knows me knows I live and die to travel. No passport is as good as my severed thumbs, seriously. No. Deluxe Nail Salon decided to play hardball and wouldn't let me LEAVE the premises. At first I thought they were just a little weary, but then I realized - no - they were going to war with me! They said I needed to either call someone to bring me my wallet, or they needed to come up to the salon and pay. Oh, or I could also cough up BOTH my Blackberries if I wanted to leave . . nevermind I wanted to take ONE with me on my drive since at this point I would have had no ID and no personal belongings.. . . and I was leaving one of them behind. . . . . . . .Now, I'm all for integrity and reconciling balances, but the tone of voice and attitude used to address me, the UNWILLINGNESS to cooperate with my multiple offerings, and even ignoring a REGULAR guest that said "Take her passport, I'll pay if she doesn't come back" . . . . . this made me decide I was going to play hardball right back. I said I wasn't going to inconvenience anyone else at this point and they'd have to let me leave to retrieve my wallet. Solution? They called the cops. Are you kidding me??? What a joke. Once the cop arrived, I decided that I would THEN inconvenience someone to "bail me out" of the nail salon for $33.However, let's talk about customer service experience and IN FRONT OF ME telling a REGULAR customer offering to rectify the situation that "You're a regular, I don't want you to get involved in this" . . . .. Deluxe Nail Salon - funny thing is, I could easily be a regular, if I wanted to . . . what made you think I wouldn't be? Bet you also didn't think I was an avid Yelper and would write a review published on the internet about my awful experience, did ya? If one person reads this review and decides NOT to go to the nail salon that called the COPS because they were so hell bent on NOT providing customer service but all too accomodating to make bogus judgment calls - then you've lost at least TWO potential regulars, Deluxe. PS: City of McKinney - *this* is what your tax dollars go to. Keeping a criminal like me contained. Thanks, officer! PPS: To the regular who offered to help - thanks. You were awesome, but I hope you find a new nail salon in the future. Read Less