If you're going to this salon because of the glowing reviews, DONT. The owner, Lily, bribes her customers into leaving good reviews by giving them $5 off their next visit. Lily and Scott are ALWAYS friendly. That being said, I will not return to this salon. I've been going here for five years, and there have been some times where my nails were not how I liked them, but I let it slide because the technicians were good. On Sunday, six days ago, I went in with my mother in law to get dipped nails. I was seated right away, and had a technician who rushed her way through my set, only spending 30 minutes with me. In this time, I saw other technicians starting on several other ladies nail, just to push them off to someone else. The technician I had had left dipped powder all along the edges of my fingers, and did not bother to clean it off. Before I had a chance to address this with her, she had already started working on another customer. Okay, that's fine. When I got home, I noticed that on every single nail, she neglected to dip my whole nail, making them look as if they had already grown out. Once again, this is not how I like my nails, but okay. On Wednesday, three days after I got my nails done, the entire corner of my thumb nail cracked off. I filed the remainder of my nails down so that they would be even. This salon gives a two week guarantee on their nails, which is nice. So if you go in there with a problem, they will fix only the nail that is affected. I did not choose to go back and have this nail fixed because if I did, my nails would not match, and that would be even worse than what I got the first time. I do not mind waiting to have my nails done, but I do not want to be passed between technicians, and I would rather wait longer, if my nails were done correctly. The two week policy would not be necessary if they would do your nails correctly the first time! My mother in law had two of her nails fall off four days after we were in the salon, and when she called and asked for a refund or a new set, Scott told her that Lily would not allow that, even though we would go back if they chose to make amends, but that if she went back, they would fix only the two that fell off. Not a good way to run a business. Read Less

Lilly is the best one! But everyone is very friendly & it is usually busy so call ahead and book an appointment but if you aren’t able to it is worth the wait! Best dip nail manicures but their pedicures could use some work...wish they had more than 1 pedicure option. But other than that great place! Read Less

I love this place. I use them for eyebrow wax, and pedicure! I don't get my nails done anywhere, because my line of work doesn't allow painted nails. I have never had a bad experience with Nails 2000. Give them a try, you will not be disappointed!!@ Read Less

This is my go-to place to get pedicures! The layout is very open and comfortable. The pedicure area has the usual massage chairs and HBO TV station turned on. My nail polish has been consistently durable and clean. They usually do a good job with extra deigns on the toes too. Read Less

I take myself and my daughter to see Lilly, and she's awesome, and extremely customer friendly. Our nails last and a long time , and if they break she is quick to repair them. Thank you Lilly for your services!!! We wouldn't go anywhere else. Read Less

Worst pedicure I have ever had!! My Pedicure lasted maybe 20 minutes, felt like she was in such a rush to finish. My nails are all crooked and she got paint all over my toes then didn't even bother to clean it up. Left looking worse then before I got there. Wil not go back!! Read Less

I called for a reservation and the owner picked up... very rude. Was super rushed and didn't take my name? So I had told her to put my name down and she just said "yeah yeah that's it?" and i said "yes....?" and she just said "ok see you then" and hung up. I was so annoyed that i was about to just cancel the reservation, but stuck to it bc the reviews on google were so good... I had a pedi with Victoria and i absolutely loved how great she was with my pedi. very detailed and took her time. I called again for a reservation yesterday and it was the same disappointing call with the owner. makes me think twice about coming here. Read Less

I don't know where this place was popular. The reason I went there was because it had the most reviews. But I have to say this was my worst experience ever. The women who did my nails was so not seriously. I mean she just put the moisture lotion on my nails and foot, but that it. She did not massage. My foot was not clean at all and not soft at all! For my hand nails, after the manicure, my skin around the nails was crippled. She just used the kitchen tissue instead of sponge to my foot. And they don't have nail dryer machine. and they only asked me to the front to dry my nail where it was like air conditioner full of dust. Read Less

I came in earlier today and it was my first time at Nails 2000. When I walked in, the man that greeted me (I believe he was the owner) was so sweet and welcomed me as if I was a friend and Offered beverages. Overall customer service was amazing probably the best I've experienced at a nail salon. Had a large variety of didn't colors and services. The woman that did my nails did a good job But i notice that she didn't file some of my nails evenly but it's not something I can't fix.(: I will be returning! Read Less

I really love the way they were able to make my nails look! You're so friendly and was able to make me feel very comfortable and relaxed inside their salon! I really love my solar full set and so nice and wonderful Read Less

Excellent ! Perfect cleanliness and sanitation ! Friendly customers services too ! I'm a huge fan of the dip nail polish but my usual place only had about 5 colors - then I found Nails 2000 ! WOW! Many, many choices and they even had samples of what the dip polish would look like when finished. For anyone looking to try this, I recommend this place. Read Less

The Vietnamese Nails & Beauty Association (VNBA) proudly presents Nails 2000 , Lubbock, TX as one the best salons in Zip code 79424 for great performance and achievement in cleanliness , sanitation , customers services and creative , impressive designs . Highly recommended ! Read Less

I went around 5 pm on a Monday and it was pretty packed. The gentleman who greets you when you walk in was very, very nice but the lady who did my nails (first station on the left) was rude and seemed annoyed and angry that there were so many customers. I told her twice that I wanted a shellac manicure and when I sat down she said "just polish right" and I said no that I wanted the shellac with a manicure. She sighed and acted annoyed and told me the pricing and I said that was fine, I would pay more for the shellac manicure. She rushed through the whole process while hollering at the people coming in that they were really behind. Part of my nails have no polish on them, I had polish left on my skin, and she paid almost no attention to my cuticles. It was basically like she only did the polish at a manicure price. Then at the end she quickly rubbed lotion on my hands and lower arms and said thank you. Pretty disappointed because the salon had great reviews online. Read Less

Most of the time you can get a person that will take they time and do it right. Overall it's a GREAT place. I have went in there and they will be arguing amongst each other which slows up process. But we all have probs. I would recommend that you stick to one person all the time Read Less

I was greeted when I entered, but not nicely, the woman was scowling the whole time I was there. The woman giving the pedicure raked the callous remover over my ankle leaving a sore. She bumped my shoe on my small toe removing the polish, she was nice enough to fix it but It looks horrible. My entire pedicure looks like a five year old did it. I will never come here again. I am going to have to repaint them myself. Terrible, terrible place Read Less

I have been getting my nails done for years. I'm from out of town so I booked an appointment cause I saw the good reviews. However, the girl doing my nails rushed through my appointment. I understand that there was a large party appointment but I also had an appointment as well. This is probably the worst full set I have ever gotten. The polish is poorly done and the shape is terrible. Read Less

Great nail salon! I've been going to Lilly for about 4-5 years now & they do an awesome job. If anything happens within 2 weeks, your fault or not, they fix it for free, no 3-5 dollar fee like other places! The owner goes above to make sure everyone is satisfied with your nails. Great place to go... highly recommended!!! 👍🏼👏🏼👍🏼 Read Less

This used to be a really good salon. The staff is working so fast and furiously that they don't take the time to provide good quality work! The customer service is awful, the owner, Jennifer is rude and unwelcoming. I waited over 30 minutes in a pedicure chair, the owner, Jennifer, came up to three of us customers and said it would be 5 minutes......30 minutes later.....we finally got started on our pedicures. I do not recommend this salon to ANYONE!!! Go try another Salon!!!! Read Less

Went because a friend wanted to get her nails done. We had a few more friends that were going to join us there. My children were there also. So 7 in all. I guess this stressed out the staff. They all weer screaming at each other in there own native tonge. Well that scared my little girls and one of the techs that was painting her nails said very loudly dont move. Theni ask the guy up front was he the manager and he said yes. So i told i about this and said that all of the sta...ff was pretty rude and intense. So the lady that as sceaming the loudest was in the back with him and then they started screaming at each other even louder. So he comes back out and laughs and says to me "I told her I was going to write her up if she did that again" . I said whatever . Then i find out that she was the owner her name is Lilly. Oh I forgot when they were in the back fighting a customer had to tell them the knock it off. What kind of owner does this. Just because i cant understand what you said dont think one bit that I will let someone talk to my children like this. Never will I go back... See More Read Less

I don't usually go to get nails worked on but decided to try this place out.  I was very happy with results (deluxe mani/pedi $55)!. The owner was super nice & talked to each client..even offered margaritas. Loan was my tech and she took her time and did a great job. I will certainly be back:) Read Less

Great job by Van! I will for sure be back!! Great customer service! 12/10 recommend!! The owners are super nice and sociable! What I like about this place is that they tackle there time and make sure that the nails are the correct size on both fingers and that you're satisfied with your nails. I'm very picky about my nails and I don't get my nails done often in Lubbock but I will come back here just to get them done! Read Less

I've been to Nails 2000 a ton of times and have always had a pleaseant experience. My mom and I went yesterday afternoon and like any typical Saturday they were busy. The lady who did my toes was very nice and even let the owner's daughter help her with my pedicure. While she was super cute while "working" and I didn't honestly mind, I did feel like I didn't really get what I paid for. Some of the stuff that's included in the service she let the little girl do and didn't go b...ack and do it. About the time I was done someone finally got to my mom. The lady helping my mom wasn't as friendly and seemed to be stalling. My mom sat for a good 10-15 mins waiting for the lady to come back. Literally as soon as she was done with my mom she booted her out of the chair and to the table to dry. Somewhere between the chair and the table the polish got messed up, but my mom was so frustrated she just wanted to leave. See More Read Less

Decided to come here because of a friend's recommendation. The guy who greets you when you walk in is super super nice & accommodating. He even offered wine or a margarita. The reason I'm giving 3 stars is because the woman who did my nails was so rough I'm struggling to type this now because my nails are still throbbing! She was so rough that I was constantly biting my lip due to the pain.I also got my eyebrows done which were good but as for the nails I think I'd be more comfortable going to legacy because they are always gentle and my nails have never hurt this bad anywhere else. Read Less

While they are inexpensive I have not had good experiences here. I've been twice and the first time I sat in the chair waiting while the lady searched for her cellphone for 25 minutes and then went outside to sell her car (I had to send the front desk guy to go get her after about 15 minutes). She didn't greet me and then made my nails ridiculously uneven (rounded to one side and all varying lengths). When I pointed it out she blamed it on me telling her to do it that way. I... returned for a fill and in the beginning I asked a worker how much a design was and she said if it was simple and on one nail it was free but after that it was $5. I showed her a picture and she said it was free. The lady fills my nails and goes to start painting (never asked me about length) so I ask her to shorten them and she rolls her eyes and jerked my hand really hard. I had picked two colors (green glitter and purple *ariel inspired) and she tells me they won't look good together and goes and grabs mint green. When I told her I didn't want that color she slammed the bottle down and said "Fine. Pick something else". I ended up picking colors identical to the inspiration picture (red and white) and she started painting. When I noticed half my nail was unpainted and she had red streaks in the white paint she got pissed off and walked away so another lady finished my nails. When I went to pay the lady charged me $5 per nail design ($10 total since I did ring fingers only) which not only negated the "free" design I was told about in the beginning but also failed to mention that their $5 for designs was $5 PER DESIGN. Seriously. Go somewhere else. This place is the worst. See More Read Less

Went in to get shellac special. (I was trying to spend less on my nails.) The woman who did my nails griped me out telling me she couldn't understand why I didn't want to pay more for solar nails. Then she rushed right through, doing a mediocre job. Not one customer in there was offered so much as a bottled water. The last time I went there, a gentleman offered me a soda or water. Women who came in after me were offered wine. Guess I'll stick to more high end salons where my business is appreciated. Read Less

Not happy at all.  My mom and I went to get our nails done and I'm disappointed at the lack of attention to detail.  We both had two different ladies and they both did a horrible job.  They were very nice but the quality was very poor.  My hands were left dirty my mom had polish all over her fingers.  There was glue all over my skin next to the nail.  Never again.  For the same price of $40 each I would recommend CA nails instead off slide and 4th they were nice and left our hands clean our nails looked fabulous.  Nails2000 is friendly but poor quality makes me feel ripped off! Read Less

Regardless of service, they increased the amount I wrote in on the tip line of my receipt. It wasn't increased by much (so it's not worth the hassle of disputing the charge), but it was changed nonetheless. Super sketch and I will definitely not go there again. Not trustworthy. Read Less

So today my daughter and I came in for a mani/pedi and during my shellac mani my nail tech , passed me to another nail tech because she had "an important customer " REALLY! ! And her Half way job was bad I really felt unappreciated as a customer, needless to say I won't be going back anytime soon soon Read Less

I'm very picky when it comes to getting my nails done. When I first moved to Lubbock, I must have tried 6 other nail salons until I came across Nail2000. I tried this place in 2013 and I knew I was going to be a returning customer. The staff is great and very attentive! I've been a repeat customer for the pay 3 years, never any issues. Read Less