I was coming to this location several times, and my last visit unfortunately was my last. Van, who used to be very nice to me was actually really rude. She had always been so nice and warm each and ev... Read More
I was coming to this location several times, and my last visit unfortunately was my last. Van, who used to be very nice to me was actually really rude. She had always been so nice and warm each and every time I got an eyebrow wax and occasionally a mani. But like I said, this last visit was awful. I really left hurt and disappointed with how I was treated. Nails and toes looked wonderful, though, but bad service shines like a sore thumb here. First off, I made an appt, and I still had to wait I think it was about 15 min. I chose my colors, and then some random tech did my pedi, and Van did my mani. Some nice comments I made, were turned off and answered rudely. She even had the audacity to tell me "but every time you come back, you have short nails." Um, what? Who cares, really? I may be the type that still bites my nails (a year later when I am finally making the review--I've quit that habit! Yea) but what gave her the excuse to make such a sad reply. Then as I was getting my pedi and mani dried I saw that they also had OPI polish (a brand I really like!) and I was like "oh, you have OPI? (I did not see it at the front, where all of the other polishes were). Van's response "Oh, next time" Bam strike two. This was so out of character and to be quite honest these salons are so cheap and the employees don't make you feel special like you are there to be pampered. Needless to say, I've moved on to a beautiful salon and I'll forever be returning there. Thanks anyway, Regal! Read Less