Enjoyed my first facial ever and I'm ready to go again. Ciera was awesome and she didn't mention my snoring. It's the next day and my face feels so silky. In addition, Teresa was a great conversationalist while doing my mani/pedi. I'm not used to being able to communicate with my technician so it was extremely relaxing. Hope u enjoyed your date night girl. Thanks everyone for being so welcoming. I look forward to a return visit. Read Less

I had a two hour deep tissue massage from Audrey. The massage was awesome. I feel so much better. She's so friendly and knowledgeable. Her massages are second to none! Thank you so much Audrey, your hands are heaven sent! Read Less

I have only been there once but it is beyond amazing. Everyone is so welcoming and kind. Kim is my go to and has been since I moved here three years ago. Her work is amazing and she makes sure we’re on the same page with what she can do with my hair. Overall she keeps your hair in your best interest and is amazing at what she does. Read Less

I went to Kim after being referred by a friend and it was the best choice I made! She is not only a great cosmetologist but also a great person! She listens to what you want your hair to be and gets it done without damaging the integrity of you hair! She’s awesome! Read Less

I recently took my sister to get her hair done by Kim as a Christmas surprise, and I am so happy that she is the one who did my sister’s hair! First, kim was so incredibly nice and more than willing and happy to answer all of the “newbie” questions my sister and I had about products and simply how hair care and maintenance works. Second, she was also really fun to talk with, which is always great especially when your having to sit there for 3-4 hours getting your hair done anyways... lastly, I’m so happy with the work that she did to my sisters hair and the professionalism that she showed when looking at my hair to help me get an idea of what I could do with my way over colored, post-pregnancy, and crazy damaged hair that I have an appointment with her in just a few weeks to go blonde!Read Less

Was referred to Amanda here for a hair cut. I had a great experience.  The salon was clean and smelled great! Amanda listened to what I wanted, and also made suggestions. Which I took and loved.  She updated my style without taking much off of the length.  I love what she did and will be returning. Read Less

This place is amazing. I always work with Christina and she has the best service I’ve ever had. Never trusted anyone with my hair until now. And she does an AMAZING JOB!!!! I don’t get my hair done often enough, cause I go natural a majority of my time. But when I want my hair done, she does an exceptional job! Read Less

The salon was absolutely lovely and relaxing to be in! Kim did an awesome job transforming me into a mermaid! Thank Yal so much for being so friendly and wonderful for my first experience with your salon! Highly recommend going here!! Read Less

From the bottom of my heart, everyone there was so helpful and professional. Valerie did a wonderful job and I appreciate her expertise in her professionalism on my hair cut/style along with hair color. She also told me on what to do to keep moisture on the bottom of my hair, and what products she would suggest I use. Not making me feel pressured at all. I would like to say you have a real gem with this beautiful young lady. ~~WAY to GO Valerie ~~ Read Less

Peaceful and relaxing atmosphere I go there on a regular basis to help treat a chronic pain issue in my neck and shoulders. Audrey is by far the best massage therapist I have seen in 20 years. She is very kind and was able to release tension that had been on my shoulder for as long as I can remember. I highly recommend the whole staff you will not regret it. Read Less

It is so hard moving and finding a new spa experience. I am so happy to have tried them out. Everyone is so welcoming, accommodating, and professional. Everything is sanitary and serene. I have found my new home. I received a Brazilian wax and an eyebrow wax on two seperate visits. Both were great, ask for Cierra! Read Less

i was happy when husband bought me a gift card For $300 something. It's a package deal. My first visit I got a massage and I loved it. Then my second appt. Its a manicure and pedicure and I was very unhappy. The technician did my nails did a very sloppy job for my hands and feet then find out she is not a nail technician. She is a hair technician. When Incomplain they told me that they will redue my nails then never got a phone call or even Mention about reduing my nails. Then my 3rd appt is for laser. I am being nice and patience for this place. Which another excused they let go the technician then told me that there is another technician coming. I've been waiting for two months now tomthis date I haven't got any phone calls from this place to schedule me for an appt. This place is sucks. I really want my money back. I will Never recommend this place to anybody. Read Less

I had a Vi Peel last week and it made a huge difference in my skin tone and dark spots. I have been trying to fix these dark spots for 6 years and I told them about it Sheronda and Sierra the fixed them. They are magicians! They never sell you stuff that you don't need. They analyze the issue and get you connected with the products that work! Finally a salon that I can trust! I also get my hair done here with Stephanie. No matter what crazy Pinterest picture I bring in, she makes in happen and no one has ever been able to do that with my dark hair! The owners, staff and services are the best. They do it all. I might as well get a sleeping bag because I see myself moving in. Read Less

The building is calm and relaxing, the staff is friendly, and overall you walk out feeling better than you came in. I personally, always see Trina for my massages and have absolutely no complaints! She works with you on exactly where you are feeling tension and is one of the nicest people I have ever met. Before seeing Trina regularly I would see whoever was available and always had very nice experiences. I would definitely recommend Skin Deep! Read Less

In my opinion, integrity is everything. As a retired cosmetologist, I know that you have to be careful to whom you entrust your face for permanent make-up. I wanted to get permanent lip color. Fortunately Skin Deep Salon and Spa is close to my home. I have some health issues and could have made a very painful mistake. They put my comfort and well-being ahead of their profit margin. For that reason I would highly recommend this spa to all of my friends and acquaintances. When I am in need of any personal care I will entrust myself to them. I see some spoiling coming to me in the near future. See you there! Read Less

I've been to skin deep several times. I've been going there for some years now and I never had a bad experience until just the other day. I had a Spafinder Wellness gift card. When scheduling the appointment I asked the receptionist if they accept this particular gift card and she told me that they did which I was very excited about. I scheduled an appointment to get a 90 minute Swedish massage which cost 95.00. The gift card I had was for 75.00 but of coarse I planned to pay the 20.00 difference and give the massage therapist a nice tip because she was absolutely AMAZING individually I would rate her at a TEN I highly reccommend her she seriously gave me the BEST massage I've ever had in my life. So I go to the appointment check in and get the massage. When I check out I give the receptionist my gift card at this point the manager was trying to help her because for some reason when she'd enter my gift card it wasn't registering in the system WELL long story short turns out they didn't accept my gift card apparently the receptionist who told me that they accepted my gift card got my SPAFINDER and WELLNESS gift card mixed up with the SPA and WELLNESS gift card which is the one they do accept. Which I understand how that could happen because the names are so close but the problem is I had just went to this spa on Saturday 03/28/2017 and got a 90 minute Swedish massage so that was a 95.00 service that I paid for out of pocket then I went back on 03/23/2017 because I was told my gift card was accepted and had the same service completed. Because I was told this gift card was accepted I feel like they should have honored it! It was not my fault that there receptionist gave me the wrong information and I should not have had to be held responsible to pay that full price for a massage that I was supposed to be using my gift card for. A gift card that I was told by there receptionist that they accept. I would have never gotten the service if I was given the correct information. All I got was a SORRY no discount no nothing! I wasn't able to tip TRINA the massage therapist like I wanted to because SKIN DEEP made me pay full service for something that was there error. The massage therapist was great but the way this situation was handled was WRONG and because of this I probably won't go back. Read Less

I had a long week and wanted a massage. I called Friday afternoon and was scheduled for Saturday. Location is convenient and parking is right out front. I don't as quickly checked in since they had two people working at desk. The waiting area is nice with spa type water pitcher. I was also offered tea or coffee. The spa is clean, decorated nicely and has nice soothing music playing. The massage bed was soft, warm and relaxing. There was a mirror in the room so I could smooth my hair after the massage. Nice relaxing place. I will definitely be back! Read Less

I have been going to Skin Deep since 2010-2012. I went overseas for 3 years, came back to Fort Hood (2015), and made an appointment the next day. The previous Esthetician, who use to do my facials no longer worked their but I was scheduled with Sara and she is "AMAZING"!! I have scheduled my Hydro Facials and eyebrow waxing since June 2015; its been a year now? Wow! Thank you Sara, you are the best Esthetician in all of Killeen, Temple, and Copperas Cove! (: Pam Read Less

My husband purchase a $180 gift card to Skin Deep for our Anniversary. This week he decided to surprise me with an appointment to use it. But I can down with food poisoning. As a courtesy he called them. They wanted to charge him the entire gift card face value. After 5 minutes of back and forth discussion they agreed on $80. I'm not sure how Skin Deep intends on keeping new clients with that kind of customer service. Read Less

I have recently moved here from North Texas so I was really excited to find a salon and spa near my home.  I started with the request for a color on my hair.  The salon I went to previously removed the color I had at that time because it was too dark.  The lady there proceeded to keep it light but  made it red. I kept requesting a "light brown" so of course  I was sick.  That is the main reason I was so happy to find this salon.  I went to my first visit with the hairdresser.  She was very nice. She asked me how I wore my hair and I told her.  I brought in a Loreal color that I wanted color  matched.  (I am currently unable to color my own hair,)  When I looked up it was very dark.  A pretty color but not at all what I requested.  She told me it would fade.  That surprised me since this was a salon color and not something off the shelf but I said okay.  She also cut my hair.  I didn't request that.  She gave me a horrible haircut that a month later I am still unable to style.  After three weeks the color still was dark, the color did not fade so I called.  The lady was kind and told me she would correct it.  I went in and again had the color stripped.  Guess what...when I walked out I had light RED hair.  Funny!  I have certainly had bad haircuts before but getting the color right at a salon has not been a problem until now.  She told me she suggested I continue to use the store bought color because she tried to match it and I still wasn't happy.  Okay.... I am okay with that and would have been using it if I could use my left arm.  For that disaster I was charged $120 for a bad color job and a bad haircut.  We left on good terms as I felt she just couldn't do what I asked.  I actually felt sorry for her.I was also interested in getting permanent makeup for my brows.  Since I have had these medical problems I have difficulty applying makeup.  I will not have use of my arm for approximately six weeks after my operation.  It paid $28 for a consultation the same day of the initial hair color incident.  After consulting with the esthetician/owner I decided to go ahead.  We scheduled another day the same week.  That required a $100 deposit and another $200 the day of the procedure.  I agreed.  The procedure went well.  When I returned for the 1 month "correction"  I mentioned that the right eyebrow was lower than the left.  She agreed and blamed it on "my anatomy".  I am well aware of imperfections in anatomy,  When I do my make up I try to apply it so my anatomical imperfections don't show.  She tried to increase my brow size by three or more times.  I told her I didn't like that .  Her response was that you don't just want a straight line.  Guess what?  Straight line and uneven brows, and a flaw from the first visit she didn't correct.   I will never recommend this place to anyone. Read Less

Never been here before and I am thankful that I did! I first called Monday asking around cuz I knew many salons weren't open & they were kind enough to take me in as a walk-in. They had stylist on call and that was nice of them. I was not able to follow through that day, but I came in Wednesday. Amanda was the one who cut my hair and took off about 8 inches. I had pretty long hair and wanted an angle bob. Not really sure of the actual terminology for what I have. I showed her a picture and she cut it exactly the way I wanted. I feel weird being around new people since having children because I don't get to socialize because I'm busy taking care of my kids... But she was very accommodating and made me feel comfortable. So, if you're wanting a cut & going drastic, you can trust Amanda :) Read Less

Very tranquil and comfortable interior while you wait in mellow light settings with serene music. Had a good facial experience here. My esthetician performed the routine facial with massage. She adequately steamed to perform extractions and exfoliated using a spin brush. My pores shrunk and my skin looks very smooth and healthy. She made the experience a relaxing one. She was also informative when suggesting services and recommendations for skin care. She wasn't pushy about peddling expensive products like other spas do which I liked a lot. Very conveniently located for Killeen residents and they offer a wide range of other clinical skincare services which are helpful for maturing skin. It was my first service and they offered me 15% off my next service which was cool. I'll be visiting again soon! Read Less

The staff was all very professional and pleasant. They took the time to answer all my questions and then some. I look forward to seeing her again for my facials and microdermabrasion.. And my skin looks amazing Read Less

I'd always wanted to get a professional massage, so I went here a couple of years ago. The lady was trying to talk to me the whole entire time and I couldn't relax, she also made me really uncomfortable. I will never get a professional massage again. Read Less

My husband purchased the Essentials Package for me for my birthday.  I was so excited.  The facial was amazing and the massage was great EXCEPT for the ceiling fans going full blast in the room.  The pedicure and manicure were a sad joke.  Fast, sloppy and the rooms were dirty.  There was nail dust on the manicure table.  They served my lunch to me on a wooden tray during my pedicure.  Trying to eat, balance the tray and enjoy my pedicure was impossible.  I left angry and disappointed and will not return.  Anything but a spa experience. Read Less

Made an appointment and visited this salon as a Valentine's Day outing for myself and my "date." We chose the salon for its upscale atmosphere and intimate nail spa area where you share a bench while getting your toes done. In the waiting room we found all the refreshments empty and although the staff filtered in and out of the room no one replenished the drinks or coffee. We were particularly parched so this was an inconvenience but we didn't think too much of it. When my manicurist came to get me, I asked if my "date" would be joining me and she said no, that they did not have enough room. For a Valentine's Day spa retreat I was very disappointed and she said there was nothing she could do, basically wished us better luck next time and ushered us out the door. My "date" was my mother who drove 3 hours from Dallas to join me for a Valentine's Day out and I was beyond embarrassed. As I had booked these appointments in advance, at this point all other salons were booked for the day and we ended up going straight home. When I emailed and FB messaged the salon in regards to my bad experience I never received a response which furthered idea that this salon is just not up to par. I will not recommend this salon to anyone. Very very disappointed in their customer service and attitude towards clients. Zero stars. Read Less

Made an appointment and visited this salon as a Valentine's Day outing for myself and my "date." We chose the salon for its upscale atmosphere and intimate nail spa area where you share a bench while getting your toes done. In the waiting room we found all the refreshments empty and although the staff filtered in and out of the room no one replenished the drinks or coffee. We were particularly parched so this was an inconvenience but we didn't think too much of it. When my manicurist came to get me, I asked if my "date" would be joining me and she said no, that they did not have enough room. For a Valentine's Day spa retreat I was very disappointed and she said there was nothing she could do, basically wished us better luck next time and ushered us out the door. My "date" was my mother who drove 3 hours from Dallas to join me for a Valentine's Day out and I was beyond embarrassed. As I had booked these appointments in advance, at this point all other salons were booked for the day and we ended up going straight home. When I emailed and FB messaged the salon in regards to my bad experience I never received a response which furthered idea that this salon is just not up to par. I will not recommend this salon to anyone. Very very disappointed in their customer service and attitude towards clients. Zero stars. Read Less

Just moved here and found this gem. So happy with my haircut and how they accommodated me as a walk-in. Amanda cut my hair and she was so super friendly. I look forward to experiencing the other options they have here since its a full service spa! Read Less

This was my first time here. I needed a haircut this week so I just looked at a few places on Yelp and choose this one. I called Monday and was able to get an appointment the very next day! I'm happy with the hours they have because I work until 5 everyday and a lot of places close before that.  My appointment started on time.  My hair stylist was Jordan she did a great job. She was very friendly and so was the rest of the staff there. I love love love my hair. Even though all I had done was a trim and a deep condition (which was amazing and my hair feels great). She also curled my hair and it looks so pretty like this so now I'm going to curl it more often! I def would recommend this place!!! I'll probably go back soon for a facial or a pedicure! :) Read Less

So I got my husband to try the 1400 calorie burn rap. We got home he took a shower it turns out it only burned him he has a big burn mark on his belly. I'm going tomorrow to complain for him due to he has to work tomorrow!!! Read Less

I had my first consult and treatment (VI Peel) with Becca. I LOVE this spa! Becca is above and beyond awesome -- I just wish I had tried this place sooner!!!! (What is the deal with the lack of Yelp reviews......sheesh?!!!)I regularly get facials, and I've had my fair share of microdermabrasion, chemical peels, and such, so this isn't my first rodeo:  The prices are VERY reasonable, booking appointments couldn't be easier, and they texted my appointment confirmation/reminder = AWESOME!They carry a good selection of professional-grade products, they offer a wide array of services and treatments, the spa is clean and professional, and the staff is really friendly, knowledgeable, and professional.I'll definitely be getting my facials and treatments done here, instead of driving all the way out to Austin. Read Less

I have been to Skin Deep several times over the past four years, and my last visit was, indeed, my last. I booked The Essentials Package (a Swedish Massage, a facial, a mani/pedi, and lunch) and went in on a Tuesday, which may have been my problem. Perhaps they have better service in the afternoon hours and on Saturdays? When I first arrived, the girl at the desk showed me where everything was, how to get ready, and where to leave my things. This was right when the spa opened for the day, and there were still towels, robes, etc. in the hamper in the bathroom/changing room from the day before. I expect a spa to wash their towels at the end of the day or at least have employees get there an hour early to spruce up for clients. After changing into my robe (since I had multiple treatments) I went into a quiet room and waited for the Massage Therapist. I was thirsty and went to look at the tea, but there was very little water in the tea kettle (it also looked like it was left over from the day before), and there was no cold water available either. Then I went to my massage, and the girl was very nice, but just simply not as good as others I have had work on me, even at Skin Deep. I even told her where I was tight, and she didn't really pay them any special attention. From there, I went back to the quiet room where there was still no water (extremely strange since at most spas that I have been to there is water everywhere, and immediately after a massage the Massage Therapist usually greets you with a glass since you are supposed to flush out the toxins), and then the girl who had met me at the front desk and showed me around told me that she would be giving me my facial. That was odd. I expect that when someone tells me what will be going on during my visit, they might mention that they will be performing one of the services. I started to question if she was adequately trained to give a facial, since I assumed she was just a clerk from the front desk. During the facial, she did not once tell me what she was going to be putting on my face, or what it does. I had to ask. Again, something I have never experienced before anywhere else. After the facial I went to change back into my clothes and then went for my manicure. Again, no one seemed to clean up the night before. There were obviously bottles of nail polish and other equipment out from the previous day where they didn't belong. This is just pure laziness. Preschoolers can clean up better than that, and it only takes five minutes. After that, I finally went up to the front room for my pedicure, where I was brought my lunch. What a disappointment! The last time I was there for the same package it was pretty much the same meal, so I knew it would be tiny and not that great, but it was even worse this time. I was given a glass of water (the first glass I had had all day and was there for about 3-4 hours), a few generic Saltine crackers, salad that was from a bag, dressing that was most likely squeezed from a bottle of Kraft, and chicken pieces that were completely overcooked and bone dry in a microwave. I expect a lot better quality from a spa; not over processed food that has been nuked beyond edibility. At a spa I expect to be given healthy, nutritious food. I don't expect them to have a full kitchen in the back, but surely some extra effort can be made. Maybe some whole wheat/grain crackers, some pieces of cheese, other vegetables? In short, I feel that the ladies that I was with were just young, and inexperienced. They were probably in their early 20s, if that, which is not a problem in and of itself. The problem is that they lacked professionalism. They did not go above and beyond; they did the bare minimum. The entire staff needs to look at its practices and see what can be improved upon. Perhaps the people performing services need more training on what they are responsible for after they are done with clients for the day. Perhaps they need more professional training or should seek to improve their skills at a class in Austin or Dallas. Perhaps the management knows nothing of this and the spa is getting a bad reputation under their radar. I hope that this review is constructive, and that changes are implemented. Skin Deep used to be "the" spa to go to in the area, but unfortunately I am going to have to look elsewhere. Read Less

This was my first experience at a spa and Im hooked now. I had the pleasure of having the owner do my facial and she gave me a lot of tips for my African American  skin care regime. I can't wait to go back. Read Less

I normally don't review things, but I had such a great experience here that I had to share.  I am new to the area and based on the previous reviews decided to take a chance on getting my hair done.  On the day of my appointment, my hairdresser was running late, but the receptionist was kind enough to call me and let me know she was behind so I didn't have sit and wait there.  I was pleasantly surprised with the time and intent Heather spent listening to what I wanted and offering suggestions.  She went to work changing me from a blonde to a brunette and I LOVE my new look.  If you are looking for a place to have a fabulous hair cut and/or color, this is the place!! Read Less

I have been to Skin Deep a couple of times for hydrafacials (AMAZING by the way) and decided this would be the perfect, relaxing and fabulous place for my bridal party to get their hair and makeup done. The wonderful hairstylists opened up early for us and the two began working on us six women!  We had two hairstylists, two makeup artists and the lovely front desk ladies. They had a plan and rotation set-up to be the most efficient they could. Everything turned out beautifully and our airbrush makeup combo was perfect as well. Our ladies looked gorgeous! Prices were very good. Thank you to all the staff at Skin Deep. You know how to make a woman feel fabulous! Read Less

I've been going to Skin Deep for 5 years now and I have NEVER been unhappy. Their salon which is one of the newest additions is wonderful! I am very particular about my hair and I don't trust just anyone. Heather has been doing my hair since I first moved to Killeen and she is AMAZING!!!! She is an extremely talented colorist & stylest among other things. She adapts to every customers needs and is maticulase with everything she does, making sure the cut, color and style are perfect. Becca Korte is the owner and she is OUTSTANDING as well!! She is extremely knowledgeable about any and everything skin related. She has done multiple peels, facials, hydra facials and other procedures for me and I've been extremely happy with the results. The spa also carries their own line of skin care products and glo minerals cosmedics. Both of which is use daily with great results.The spa and salon are extremely clean, beautiful and very relaxing. The staff is very knowledgeable, I've had my nails, pedicures, multiple facial treatments and massages done here. I've also used the infared sauna and had wraps done, all wish amazing results. I love that they have a doctor come in that offers Botox and Juvederm at a good price.I have been to multiple spas, salons and skin care experts all over the country and Skin Deep is by far the best! They are very reasonably price for a spa, clinical skin care and salon. You really do get more than you pay for with them. Even though I've moved 9hrs away I will be still be purchasing their skin care line and having it mailed to me (which they offer and do all the time). I'll also be coming back for procedures and to have Heather do my hair. I highly recommend Becca, Heather and the Skin Deep team. Read Less

The prices are a little steep, but the friendly staff and clean facilities make up for the price tag. I have had facials, eyebrow, bikini and Brazilian waxes by two different employees (Ashley and Christine); both are always polite and professional. My only complaint is that my first bikini wax was a little uneven, but otherwise great. Read Less

Skin Deep is a wonderful place to go and spend a few hours pampering yourself. I was referred by a friend who has been going to Skin Deep for about a year and she never shut up talking about Skin Deep so I decided to go. I got the essentials package and everything was great. I plan to go again soon. Read Less

I have been a client of Skin Deep since June of 2007 and would not trade my massage therapist Joanne, my hair stylist Heather, my nail girl Jennifer and my facial lady Jo for anything, they are the greatest; always very attentive to my needs! Lately I have been experiencing terrible customer service from the MANAGEMENT team. I have noticed that they have a high turnover rate. The manager walks around the facility looking down on clients and the employees as if they owe her something. I also believe that the training being done to new technicians is not adequate; they do not seem prepared to be offering services to paying clients. EXPERIENCE speaks for itself. I have been receiving massages and facials for the past 20 years and I can tell when someone has not been trained well or does not have the touch to do their job correctly. If things continue the way they are and the customer service does not improve im afraid that I will no longer be back. Read Less