The worst service I have ever received. They don’t even deserve 1 star!!
Very unfriendly and they do not follow State Board rules. The man who sat on the chair/station 1 clearly has anger issues. I ca... Read More
The worst service I have ever received. They don’t even deserve 1 star!!
Very unfriendly and they do not follow State Board rules. The man who sat on the chair/station 1 clearly has anger issues. I came into town and wanted to treat my self & family to a mani/pedi but the experience was astonishing. I asked for WiFi & one lady mumbled something & pointed at another who was doing acrylics. A customer next to me said, “they do have it but won’t give it.” Alright, no biggie. But when I finally got attended to by this ‘gentleman,’ I said “hello” & asked him his name but he ignored me. At no moment did they place the disposable plastic on the tub (nor disinfect the tub after the service), he never asked what kind of pedicure, nor what kind of polish I preferred, but ‘ok’. When he started doing my pedi he started to get aggressive after I asked him to cut my toenails down a bit, he mumbled ‘no’ & filed them burning two of my toes; as I moved he made a face of annoyance but kept going. Once he started to use the cheese grater I apologized and told him ahead of time that I was ticklish yet he ignored me. Mind you, at no point did he EVER make eye contact; very passive aggressive, & kept pulling my foot, until I said, “it’s ok, you don’t have to use that.” Usually the technicians empathize and try to be more proactive (not aggressive) offering an alternative...so In the end, the pedi was just ‘ok’ the “massage” was just him rubbing lotion and taking it off with a towel.
Once we got to the manicure, I advised him that I had residue of gel/shellac from 2 mnths ago and he ignored me & began to drill my nails! I have never been taken gel polish off with a drill. In fact, everywhere else I’ve been to in the state of TX, they have always placed a cotton ball soaked in acetone on top of the gel then pushed off with the metal pusher as to not damage the nail. The ‘nail tech’, however, drilled my entire nails with a rough attachment as if I had gotten acrylics and when I asked if he could avoid using the drill and cut my nails down a bit he got angry and started using a heavy rough nail file (again, used on acrylic nails), to shorten my nails. Clearly he was trying to take short cuts and I finally had enough and told him I wasn’t happy and no longer wanted the manicure. He got up abruptly and wanted to charge me over $40 for the pedicure and the filing/damaging of my fingernails. Until then it was when he had the nerve to look at me in the face to say, “you WILL pay for the manicure whether you wanted it or not !” I told him I would only pay for the pedicure but he did not give me a manicure yet he only damaged my nails by heavily filing as he did, which is why I stopped him & was highly dissatisfied. He got even more angry, raising his voice, & threatening that they had cameras & that I was refusing to pay lol! I said, I am not refusing to pay for the service you did provide (pedicure) but I will not pay for a service I did not receive!
*Note, all of this happened while I had my baby in my arms except when my sister held the baby while I was getting my nails drilled off AND my baby was pretty calm. Simply not family friendly and shameless individuals!!
In the end, another lady came up to the register and charged me only for the pedi and $3 for the drilling of the nails, “to take off the gel.” Customers BEWARE!!!!!!
They are angry, unprofessional, & up charge to damage your nails! The ‘gentleman’ has serious anger issues and should not be working with the public. I will also be contacting State Bosrd regarding a few violations witnessed. Read Less