I've been going here for a while now. I love that they do a good job but recently my trips there have not been so relaxing. We never get offered anything to drink, like the usually do with other clien... Read More
I've been going here for a while now. I love that they do a good job but recently my trips there have not been so relaxing. We never get offered anything to drink, like the usually do with other clients. I always bring a friend and we are always separated. They do my pedi and mani at the same time, which is not a bad thing but I can't do anything since my hands are being used and I'm just in a weird twisting position. So today I asked a friend to come with me. I sign in and put what I want "pedi/mani shellac". While im getting my pedi and mani done my friend is doing a set but wants nail polish instead of powder, the technician was pushing her for 30 minutes to do powder, which can get very annoying. They are done with my toes and they move me to a station up front to finish my mani, I asked to sit next to my friend. The technician was fine with it. After 5 minutes she tells me that we are moving because the stuff flying around from the nail set will make my nails bumpy. So we moved to another station. Me and my friend kept talking and the technician told me to wait to talk till she is done, i inform her that it was fine I wasn't going to move. Mind you, I went with a friend to have some girl time while doing our nails. Didn't think we were going back to middle school. The lady was finish up my nails and I asked the lady if they were not using the UV light on toes anymore and said "yes those are for shellac" I replied with " yeah that's exactly what I asked for but she did not used the light" while I'm walking to the signing sheet to show her that's what I wrote . She replied with " well it's not too late, it will be $18 more", so I told her " money wasn't the issue, time is the issue. I came early to get this done and now Im spending more time here so they can fix it". I talked to the manager and he was not understanding anything I was saying, I told him there was no point of doing the signing sheet if they weren't going to use it. He tells me that I need to write "pedi shellac and mani shellac". Which I call BS because like I mentioned earlier I've gone there for a while now and I write it exactly like I wrote it today and never had problems till today. I let the manager know that either they fix it and give me the $18 discount for the shellac or I wasn't paying for the nails since that's not what I asked for. So we argue back and forth. I go to my friend and I was on the phone when he is taking pictures of my car, I ask him why he is doing that. He said he wasn't. Then after a while he is trying to be sneaky taking picture of me and my friend, so again I go and tell him he better not be taking a picture of us, there's no need for that when he clearly has a camera pointing towards us, if i find out he was I would report him. He starts getting in my face telling me he wasn't. He comes at me and starts yelling if I was going to pay or not, I told him I was waiting on my friend. My friend is pregnant and she did not feel comfortable with the own manager, so she informed the technicians that she wanted one of them to charge her out. One of the other technicians yelled her telling her he was the manager. My friend informed her that she didn't care and the lady kept going on and called her crazy. So finally another technician helps us and takes $10 off my total. I am never coming back to this place. They are just about money, trying to push their clients to do more so they can pay more instead of just letting you get what you want and relax Read Less