I am lucky to have this place right next door to where I work!  I got my nails done here by Tom one afternoon on a whim and I have been going back to see him every two weeks! He is really very good at his job and is friendly and makes me feel relaxed.  If you stop in, ask if he is available, you won't regret it. Read Less

I come in on my lunch breaks to see Eric and he gets me in and out in less than an hour and does an AMAZING job. He’s very patient and helpful with picking out colors. Also does a really good ombré! Super happy with this location Read Less

I hate giving bad reviews but I was extremely disappointed with this place. It was my first time there and I was treating myself to a gel manicure and gel pedicure. A month later and I am still suffering the consequences of the horrible job they did. First, the manicure - they cut my cuticles, twice, used a drill and not only was it VERY painful, but I have divots on many of my fingernails. The SNS nail system they recommended didn't last a week so I had to go to another salon and get it redone. Pedicure - they did a horrible job so the guy who did my manicure had to redo many of the toenails and he redid my heels. Well, he rubbed them raw and I could barely walk for a few days. The final blow is that I went this weekend to get another pedicure (at another place, of course) and the gel was baked on my nails so hard that it took an hour to take it off, so they had to cut my appointment short due to another appointment scheduled after me (not their fault). This was a huge waste of time and money and my nails were severely damaged. I would avoid this place. Read Less

Very disappointed with this place. The first time was great. The second time I went there. It was a disaster. When I walked in. All the workers was on there phone like I was invisible. And I got a manicure and they cut my cuticles on 2 fingers. It hurts so bad and they didn't even care about it. Not coming back ever again. Read Less

S n S Fail! I just wanted a black and white manicure for Halloween, which I thought would be simple. Nope! 2 hours later I walked out with glue all over my hands, my nails glued to my finger tips and just the most horrible manicure I have ever seen. And they actually had me pay for it! (see pictures) It took another salon about 40 minutes to get everything off my nails and they couldn't believe they let me leave with such a bad dip! Never going to this place again! Read Less

Well, I was scared coming to Luxury Nails after reading all the negative reviews so I was very cautious coming in to a new place. I didn't have to wait long and seated fast since it was a Monday not busy. Not only was the nail techs friendly they never cut, hurt, banged, stratched or even slighted hurt in ANY way. I thought ok when these people going to mess up. I even got a glass of white wine so spa like. Very reasonable they are cheaper than alot of nail salons I visited and luscious very clean and hygienic a big plus in my book since I do not care to catch any type of fungus or terrorizing foot disease. This is a wonderful place to chill out and furthermore they do neck massages! Located at the Hill Country Gallery next to Whole Foods.Typical area where populated with working class people who happen to live at the luxury condos close by. Yes, my experiance was a great time. Read Less

Sloppy job, not evenly coated, and jagged edges for pedicure that costs $30. That 10 minute massage, don't bother- only about 2-4 minutes. I came here during vacation on a Sunday afternoon. I told supervisor and he redid whole pedicure. Read Less

Luxury nails is by far the best nail place EVER!! Charlie and Ken are the fucking man! They are SO COOL and REALLY good at their job! If you are ever in the bee cave area check out my man ken or Charlie and tell them emma sent you!! Read Less

I took my little sister here the other day to get her nails done before school starts, they got us in quickly and they did a good job on my nails and toes. My sister on the other hand, her nail tech was a total jerk. She showed him a picture of what she wanted on her nails and he was irritated and said, "we don't do that." They finally decided on something they can do and she was happy with the color. He was very rude the entire time and got snippy with my sister. I asked if he was having a bad day and he just said no. It was my passive attempt at letting him know he was being rude. I probably won't go here again. It was also overly priced. Decent nails, terrible customer service. Read Less

I used to go to this nail salon all the time, when they were in another suite in the same mall. My past over all experience was pretty awful. Overall, the staff was friendly, but the atmosphere was awkward. It took a while for the staff to even acknowledge me coming in. As for the services and product- I asked for a pedicure and a full set of acrylic nails. All he did for the pedicure was cut my nails, and scrub my feet with a sugar scrub and rub lotion on it. The paint job was something I could have probably just done myself. The acrylics I got did not even cover my entire nail. There was a whole portion of my nail on most fingers left uncovered, but it was around the edges so i didn't notice at first. The nails lasted about a week before they all just fell off due to not putting the right size of nail on to begin with. Also- I was expecting to see different acrylic powder color samples, and asked for them multiple times and was basically ignored. Will probably never go back. Read Less

Kind of chaotic and really packed. I guess that's to be expected on Saturday mornings. It I was a little shocked by the price. With tip, I ended up spending about $100 for shellac mani and deluxe pedicure. Massage wasn't as long as nearby nail spas. Probably will stick with Hills Nails Spa or BK Nails. Read Less

Customer service has declined over the few years I have been coming here. You get less than what you pay for (less massage time, quicker visit- almost like you are rushed, loud and less of a "spa" atmosphere, crowded). I understand that the customer base has increased, but during my last appointment the staff seemed more stressed and less focused on the customer. After saying all of this, I will give them an A+ on quality of workmanship. I still have hopes! Read Less

This was probably my favorite nail salon in the area, until recently. The salon moved into a new suite within the Hill Country Galleria that is very nice, but I am very unimpressed with their staff. At my most recent visit, they barely acknowledged that I had walked in the door until I pulled someone aside to ask to be placed on the list for a pedicure. I was seated fairly quickly, but the lady helping me turned the water on and forgot about me, leaving the bucket/sink of water practically overflowing. (I asked a nearby technician to ask if they could turn the water off so it wouldn't overflow onto the floor.) Of the last couple of times I've gone to this salon, the technicians have been unprofessional, rude, and careless. It wasn't a relaxing experience, which is something I look for while I'm getting my nails done. I won't be coming back! Read Less

I had a terrible experience. The woman who did my nails not only cut me twice (with a buffer), but also  messed up my polish. When I asked her to fix my nail she rolled her eyes and asked what I wanted her to do about it. I said to please fix it. I don't know the specifics of fixing a regular nail manicure, but I'm pretty sure it's self explanatory. This was the worst customer service I've ever experienced. Read Less

I have been coming to this salon for over two years. Things dramatically changed when the new owner took over. However, for me, the service has remained great because I make an appointment with the same tech every time. She is Amazing! So this is not a review about her.The level,of service and quality have dropped. I observe the quality of the other techs work, and frankly I'm shocked! The prior owner would never have tolerated such poor service.My most recent encounter with the new owner was on the phone. I needed to cancel and reschedule an appointment. She failed to tell my tech that I canceled, and then scheduled her to do another service very close to the time of my new appointment. If it were not for my tech and one other, I would never go to this place. Read Less

Probably worst pedicure ever! I've been coming here a while and usually get a good pedicure. Today I have uneven & different length nails with clumpy striped polish! Guess I'll be looking for a new nail salon. Read Less

My mom and I have been going to Luxury Nails since we moved here four years ago, and we loved it. We hadn't been there since they moved locations until today. We walked in and were told to pick a color and we sat down for our pedicure. The lady who was doing my mom's pedicure was awful. She had snapped at my mom, and walked away and was gone for a bit. When she came back she was trying to act sweet to upsell to a deluxe pedicure, in which my mom turned down. Then the lady proceeded to get on her phone to FaceTime with her boyfriend in the middle of the service! After she got done on the phone and was doing the service she was so rough! As for the lady who did my pedicure, she was sweet enough, but she skipped through a step or two in the service, and when she finished painting my nails, she didn't put my sandals on nor did she say anything. She just walked away and left me there. I sat there for a good five minutes until I just reached down and grabbed my sandals and another nail tech saw me, and helped me.After my mom checked out, the lady who had done my mom's pedicure went up to the front desk while we were still there to see how much she left her for a tip.Needless to say, we won't be back. We'll spend more money to get better quality service. Read Less

They say consistency is one of the keys to success. We expect the same great service whenever we patronize a business. That's why we return. I come to this salon because it is close to me, and it is visually Luxurious...really. They relocated and definitely stepped up the luxury look, but definitely NOT the service.I have been here several times. Sometimes the service is good, other times not so much.Today, when I walked in, there seemed to be some mayhem among the staff---some disagreement and bickering going on right in the middle of the floor. All staff seemed preoccupied. I was seated rather quickly but there was still a ruckus ensuing. Patrons were just kind of looking at each other wondering what was going on.The person serving me was nice enough and slightly apologetic, but my pedicure was kind of abrupt and mediocre. While sitting there I began to reflect on a few things since coming to this salon:* I noticed they served wine or champagne to "select" clients. Not everyone. I guess I have to get a mani, pedi & tips to qualify? Or maybe be a blonde?* One day the owner greeted me after I caught her looking at my purse (which I think she thought was a Chanel bag) and immediately began to up sell me services. When I said I wanted a regular pedicure, the sweetness wore off.* The staff is preoccupied, and not very attentive, thinking they can make up for all sins when they are massaging your legs. Nah son, that doesn't work all the time.* When the pedicure was over, as someone else mentioned, you're on your own. It's a new location, not sure where to dry my toes! Would they escort the lady who just spent $125 there, carrying her bags & pulling out the seat for her??? But me, basic pedicure lady that comes in on a regular basis-just go find it. Then the guy offered me quick dry spray, which he never brought over.* After drying, I went up to pay-even though I really felt like just walking out. ( I would never do that though-but in my mind I went there!) No eye contact or acknowledgement from the dude at the front who was very busy taking pictures of checks to deposit!!! He summoned the person who did my nails.I paid, and wrote on my receipt "Will probably NOT be coming back."There are so many other choices and places to do business with. I just wanted my 30 minute pampering, but instead this was my experience. I hope they read this and improve customer service. Read Less

I visited this salon after having been here about two times before, and I am so appalled by what happened. I walked in there with a friend and immediately all the workers' heads turned to stare at us. I didn't mind it at first as that's a natural instinct when someone walks in the door, but as I went to choose my color for my nails, a group of workers were huddled in the corner talking and staring right at me. Also, the man who worked the front desk was rushing me so much as I was picking my color, even handing me colors to try and get me to decide quicker. After I chose my color hurriedly, he pointed me towards the seat and I sat down. The lady I got said nothing as I set my polish down in front of her and laid my hands out. She started quicky with the normal cutting, buffing, etc. She didn't ask how much I wanted cut off or what shape I wanted or anything, she just went right ahead. AND she didn't even cut them evenly, which at the time I hadn't noticed so I never said anything, but it was quite clear after. Then she moved on to actually painting the nails. I kid you not, she spent no more than 2 minutes painting all 10 nails with a double coat of polish AND a top coat. They looked absolutely horrible. The layers were totally uneven, there were air bubbles on a couple nails, a hair was stuck in between the two layers, AND she didn't even bother to clean up some of the nail polish she had gotten on my skin! After she finished painting my nails, she didn't even give me a chance to say anything and she just walked off! I had to pay $18 for these! I am so disappointed and am 100% sure I will never go there again. Staff is so rude and rushing and impolite. Huge disgrace. Read Less

This place is awful. Me and my mom went in for a pedicure and the people were rude. We sat down and my mom told the guy that her water was too hot and he kept telling her it wasn't. Then the woman who did my nails didn't even ask me what type of pedicure I wanted just started doing the basic. She didn't even cut my nails or cuticles right. Very disappointed. Would definitely not recommend. Read Less

They were not very attentive, cut my cuticles around my toe nails and argued with me when I said the water temperature was too hot. No massage of the feet or shins-just rubbed the lotion on.  Then when they were done they just left me and my daughter in the seat. Didn't send us to dry the toes Or said anything, just walked away. Would not recommend! Read Less

I've been coming here for years and hadn't been in a while, went to the original location and it was empty with a sign on the door they moved 5 shops down. The new place is AMAZING! Beautiful, clean, big and always the same great service! So happy to have a really nice and truly "luxury" nail place at the Hill Country Galleria! Read Less

I was getting my nails done for my wedding the next day. They were busy, but I made an appointment. The guy made me feel so rushed when picking out a color for my dipped nails. After I said I didn't not like any of the colors he kept choosing colors for me (all bright pink saying they were nice) I did not want pink. So I told him that I will just get up and wait because I did not like feeling rushed.. and then he changed his attitude, but he was still rude. My nails sucked. Not even a week my one nail is off and the rest are lifting. Then I got a pedicure, the girl did not even speak English. I asked for more coats and she had someone else do it because she was getting frustrated that she didn't understand me.That was the icing on the cake. I had my fiancé come to see me just to give me a hug because I was crying. Thank you for making me feel like an inconvience even when I had made an appointment. I hate this place. So rude! I should have listened to everyone else's reviews before going here. They also rushed one of my bridesmaids who got her nails done. She was just talking to me and they went up to her and asked if she wanted her nails done. Interrupted our conversation 3 times to ask her if she had already chosen a color.. so thank you again for making an already stressful weekend worse. I can't believe I still gave a tip. Read Less

Very disappointed with this place... I get it was busy but I felt so rushed, and when I didn't understand what the man who was doing my nails meant he rolled his eyes at me and mumbled something.. none of my nails are the same shape.. so I fixed them myself. Spending forty dollars on something then having to fix it yourself isn't worth.. I do not recommend this place by any means. Read Less

I've been going here for years after trying all the other salons in the Lakeway/Bee Cave area. The salon will always get you in even if they are busy. I'm usually in a hurry and like to get mani and pedi done at same time but they will take their time if you're not in a rush. Just be upfront and communicate what you need/want. Everyone does a good job but I have my favorites- Lisa, Tony and Tran. Request one of them and you will not be disappointed they do hire a lot of new workers from time to time due to the salon staying pretty busy. These three have been there a while and are consistent. Don't let the bad reviews deter you from their single bad experiences. I'm super picky and only continue to go here because of the good service and employees. Read Less

Came in to get my nails shortened and a color change.  I had longer casket shape nails impeding my ability to type like Jk Rowling on cocaine. Like cool, three chicks said nope. Shakes their heads like hurricane hittin trees. Kay. Dude sits me down. Sweaty palms but nice. Chops off my caskets. HOW DO I HOLD THE BODIES OF MY EX BOYFRIENDS? Gone. Uneven. My nails look like the lanes on MOPAC. Also no color change. They forgot. Read Less

I am very disappointed with my service at this nail spa. I live within walking distance and tried it out for convenience. I am pregnant and was in desperate need for a pedicure and massage. I upgraded to the deluxe package. The technician did not even massage my legs or feet. When I asked her about it she argued with me and told me that she did. I was so frustrated I just paid and left. I will never return! Read Less

I've been here twice now by happenstance. Each time I've been satisfied with my service. It's a small place so it gets easily crowded but if you make an appointment or go at an off time then is should be a better experience. The only thing is that my friend was getting shellac and had to pick a new color twice since then didn't have two of the colors she had picked originally. They should make sure to only advertise colors they truly have. Read Less

I went here for the first time with my mother on Wednesday. She wanted to go there because a friend of hers recommended it. It is not my usual place. However, it looks just like the place to which I go. Massage chairs and what not. I left there with a burn on my left leg from a hot towel. More disturbing, I have a big toe on my right foot that is infected around the cuticle area presumably from the tools used on my toenails. I have pus exuding from the toe. I called them to alert them that perhaps their tools weren't clean. She was nice on the phone. They apologized. I was nice, too. However, she insisted I had a chemical burn. What??? I reassured here that I'm an RN and I know infection when I see it. She told me to let her know how I'm doing in three days. What? On the other hand, my mother is infection free. Moral of the story, there are risks involved going to these places. Read Less

No Bueno.I had a chop shop mani-pedi I could have gotten at WalMart for 19 dollars.My friend and I went together, she was still in the chair 30 minutes after my session ended actually getting what she paid for.I advised the tech ( male ) not to use the scrub on my legs, just on my feet. HE took that as skip my legs entirely, so I received no leg massage. My mani included soaking my nails in what smelled and felt like Dawn Blue dish soap, no cuticle remover or oil to soften the cuticles. Hence, I also had my cuticles snipped and my mani polish included my own blood. The polish is chipped at day 1, no big secret there as I watched him dilute the old mostly empty bottle of top coat with polish remover. Cheap!By then I opted out of using what I now could feel was a cheap tacky feeling lotion being used on my hands. I had a mani-pedi in roughly 20 minutes.I considered asking for a discount but figured I would have been met with that, " I do not understand english " stare, so don't bother talking to me, which I already picked up on.  Total waste of money and time.Side Note: overall, this is the 5th nail salon I have been to in Bee Cave, they are all subpar. I am kind of shocked considering all of the Housewives of California living out here!  I am not in Dallas anymore that is for sure!! Read Less

I've been a customer about a half dozen times so far and now feel confident to write a good review. They always do a perfect job for traditional manicure/perdicures and I always feel like I get my money's worth. The salon is tidy. They are friendly, nice, clean and I never have had any issues. I am always comfortable, the chairs are clean and the massage functions work! They also have a great selection of polish.Disclaimer: I personally don't believe in making appointments for nail salons as 1.) NEVER at any salon I've ever been to, are you taken on time. 2.) I get really annoyed at those who make appointments and make such a fuss when I am trying to relax. 3.) If you come in with your appointment-entourage and I've been happily waiting for a few minutes and now I am left to leave due to an appointment (or ten), I'm not happy either. That said - I go on off-times, read: not Saturday mornings or Friday night, after work. I appreciate salons that don't honor appointments honestly and would prefer everyone is first come first serve. You're better off calling ahead to see if there is "a wait". Read Less

Perhaps some of the reviewers mixed this nail salon with another place. Two of us went on a busy Friday afternoon and were seated right away. There were sufficient employees on hand to take care of all twelve spa chairs and ten manicure tables. They serve free wine, soft drinks, or water, a service I'd not seen since California in the 80s. The prices are a bit higher than I pay in California, but the atmosphere is quiet with gentle music and muted TVs with subtitles. The spa mani-pedi included more steps than I'm accustomed to. Happy! Read Less

For last minute service, this place is better than ugly nails, but the service is not so professional. The first time or two it was pretty quick and the guy sanded my nail bed nearly through, yet trying hard to make me happy. The third time they got a rush after I came in and left me sitting in the pedi whirlpool while they began working on new walk in clients. I walked out. Read Less