I won't be going back to Gilt.The person who did my SNS manicure was pleasant enough, although she made a comment that made me uncomfortable (I would rather not go into detail about it here - it was n... Read More
I won't be going back to Gilt.The person who did my SNS manicure was pleasant enough, although she made a comment that made me uncomfortable (I would rather not go into detail about it here - it was nothing overwhelmingly offensive, but it wasn't what I would call appropriate). It was my first SNS manicure, so I'm not sure if my expectations were just out of line, but she didn't even touch my cuticles and didn't get the powder far down enough; as a result, the manicure started looking grown out after only a couple of days (and my nails grow pretty slowly). She also didn't allow enough time for the topcoat to dry, so it started coming off on two nails before I even left the premises - thank goodness I noticed and had her fix it (although it was almost worse afterward, since the two nails ended up very thick. Also, a little bit of paper towel got stuck on one, which she didn't correct even when I told her about it). The worst part, though, is that the manicure started lifting from the bottom only a week in; now, ten days post-application, it's definitely way past time for it to be removed. From what the tech told me, I was expecting it to look decent for at least two weeks.Additionally, the tech kept complaining about how she was running out of one of the things she needed to do SNS, and about how she kept telling her boss about it but her boss hadn't ordered any more. As a client, this is something I absolutely shouldn't hear. I don't want to see my tech struggling to get stuff out of an almost-empty bottle, and I certainly don't want to know about any problems going on behind the scenes. I want a calm, relaxing experience when I get my nails done, and I didn't get that at Gilt.I'll be going somewhere else to have my SNS manicure removed, and as I mentioned, I won't be returning to Gilt. Their general vibe suggests that they're aiming for a luxurious feel, but they don't live up to that at all. I'm very disappointed. Read Less