Horrible customer service! Lisa was very rude and had an attitude the whole time while doing my feet, because I asked her to file my toenails. This is the first time ever coming to a nail shop where they have to look at your nails and determine how much a refill would be. However after being dissatisfied one lady came to me and apologized for the service! Read Less

I had no appointment and was running around trying to find a place they were able to get me in with less than a 5 min wait. The staff was really nice talked alot with each other but nice. This place is good for a last minute option but my toe nails and finger nails cut n filed were crooked and there was paint left on my skin from were they didn't clean it afterwards. Overall i give them a 3.5 my nails and toes are cute just don't look to close lol... Read Less

They were great to have in a pinch. I called ahead of time and checked with the owner to find out what time they took their last clients because I knew they closed at 7:30 and my daughter and I were wanting mani-pedis. He told me to come on in and they would get me in. My nail technician did an amazing job on my nails, and we had a great pedicure. The only reason for the three stars is because I think they are pricey compared to other salons that I have had comparable service. Normally my daughter and I get out around $90 plus tip and here it came out to $120 plus tip. But still good to have when you are crammed on time. Read Less

The pedicure was amazing but my nails came out so ugly. I don't like them at all. I want to cry i dislike them so much . The lady told me do the powder nails they look so much better and they're more healthier for your nails. So I did and you can see all the powder on the nails and she didn't get alot of spaces with the top coat or even at the powder at all. The color is okay but you can see all of the powder and I hate it I should have just stuck with the acrylic nails like I wanted to these are so ugly I just want them off my hands already I can't believe I paid for them. I do not think I will be going back. I just noticed my pinky nail is soo crooked. Ugh ! Read Less

This is my first visit here loved loved loved it Cindy did my nails and she did precisely what I asked and the design was awesome very creative I'm going tomorrow to have a pedi so I'll update my review for you come one come all this place is awesome! Read Less

Came here with my wife while she got a pedicure and they put me in a massage chair beside her and gave me a great glass of wine while I waited for her even though I wasn’t having any services provided. Very nice people!! Read Less

If I could give this awful place zero stars I would but I had to at least give it one star. These people yeah give you free nasty margaritas at that but also wanted to charge me extra for their mistake. I went in the next day for them to fix my nails and they wanted to charge me $20 after I just paid for a $45 set that was supposedly dip. She then had to contact the owner of the spa so I could get my nails redone, and the lady cut me. I will never be returning here again and I wouldn’t recommend this to anyone either. For what they’re worth you might as well go to the place off of berry in Fort Worth that’s way cheaper and they won’t cut you Read Less

I took my girls there and we all got our nails done. Whatever they put on my little girls Nails made the polish fall off in one big piece the same day on every one of her fingers. What a waste of money. Read Less

Found a coupon so I tried this place out, and I had the most terrible experience. They don't talk to you, talk shit in another language, and the whole atmosphere was awkward. They filed my nails completely was too much even after I told them not to because my nails were already thin, and I've never had a place file my nails down to get the dip powder off. Btw I'm a licensed cosmetologist and I've never wanted to get out of a salon so bad. I love to get my nails done, as it's my relaxing time, but I was hot and had anxiety the whole time they were doing my nails. I literally cried at the end cause I had so much anxiety built up and I was not happy. All they could offer me was $5 off lol no. I WILL NEVER GO BACK TO THIS NAIL SALON. DO NOT GIVE YOUR MONEY TO THIS NAIL SALON !!!!! Read Less

I went one time and I was convinced this was my new nail salon. Then every visit since then has been terrible. They charge more than what I'm used to and I get way less service. My pedicures lack good scrubbing and massages. And my nails turn out mediocre. I got the dip power on a Friday, and a week later it was chipping off. I've NEVER had dip powder chip off before. The people there have always been nice to me but I paid too much for it not to last. Read Less

I accidentally stumbled upon this place after having a bad experience at a nearby salon. This place is so relaxing, customer serving, and absolutely clean. Cindy completed my service and was an absolute dream, probably one of the best foot massages I've ever had. I will definitely be back. Read Less

Very polite staff and clean place but my service was not impressive. I got a pedicure and past cutting my toenails and a slight scrub nothing was done. My massage was so weak it didn't feel like she was do bff anything except putting on lotion. I got the de stress for $51 because I'm expecting to really get some royal treatment and that did not happen. My polish and paint job was good though. Read Less

Went in for pedi and eyebrow wax. Left disappointed. The bottom of my feet didn't get scrubbed and my toenails were left a littler longer than what I had asked for.The tech also didn't do a good job on my eyebrows. She waxed more on one of my eyebrows leaving them looking uneven had to come home and fix it myself. Will probably not go back to this location.Paid $36 for pedi & $10 for eyebrow wax. Read Less

I was going to Legacy nails down the road but the last few times have been disappointing so I tried this place. It is beautiful on the inside and they are all very professional. The only reason I didn't give 5 stars is because she was a little too rough on my cuticles even after I started pulling away. Read Less

My new place to go too! This was my third visit and even though I wasn't pleased with the color that I first got, they were so quick to accommodate me and change it asap, with no charge. Owner is so sweet and greets you with a smile, as soon as you walk in. She always stops and checks to see how it's going, while getting your nails done and I love that! She even introduced me to "dip nail" My new favorite from now on Nina and Nicki are awesome! Read Less

Ugh. Worst French tip nails I have ever had. I have gone here a dozen times and each time I go, it is a hit-or-miss. This time was a complete mess. I went on Friday at 11am. My nails are aching and red. The nail tech filed my nails so thin that parts were breaking off in sheets. She put way too much superglue on my white tips and it's hurting the ends of my nails! Then after I told her I didn't like it, she added thick coats of gel clear coat that made it look chunky! She made a mess with the acrylic, it was all over my fingers and cracking off. Then she charged me extra!? And when I asked her why, she just said that was the price. Whatever. I gave her the money and left. Not going back! Read Less

Ever wonder what it is that your nail technician is saying about you? I recently got married and had a set done. I usually don't get my nails done so I wasn't exactly sure of the process of getting them taken off. I decided to come in and have it done here at Hot Nails. I am Vietnamese fluent but due to my mixed heritage, I do not look Vietnamese. Of course, they didn't know this! I sat there listening to the insults thrown at me in Vietnamese for coming in for such a simple and "cheap" task. She was angry that she had to do this for me. She wanted a customer who would make her more money. She continued to quickly pull of my set with no regard for my comfort - yes it hurt! She was literally ripping the acrylic off my nails, leaving my nails damaged and brittle. After my visit here, I called a friend of mine, who used to be a nail technician, to ask about whether this was the proper method or not. Apparently it wasn't! They were supposed to use acetone to remove it gently and prevent damage. Before I left, I was kind enough to still leave a decent tip for her. She pulled it out of my hand with no thank you or anything. This place is lacking more than just service, it's lacking basic human decency. So yes, if you're feeling discomfort and your intuition is telling you that you are the topic of discussion in a negative way at Hot Nails or are being mistreated...you're probably right! Read Less

The place was very nice and large and clean. I thought the prices for pedicures were extremely high , but I am from Florida so not sure if $46 is standard for a deluxe pedicure ( I had the lavender one ) the lady next to me had the same pedicure I got but seemed like she received more extras that I didn't get even thought I asked for whatever she was having. ( she received a warm neck wrap and longer massage ) overall though my gel manicure and paint on my toes came out just fine. They served frozen margaritas which was a nice touch but they were def  Virgin . In Florida they offer you wine Read Less

I love this place I've been coming here for 10 years and they do such an amazing job! I'm sure we all run into someone we wouldn't prefer to do our nails at some point in our life bc we all like things differently however I absolutely love this place! Read Less

Sydney is the NAIL MASTER. She's gentle and is completley empathetic to my fear of the dremel tool. She's professional yet extremely personable. When I'm indecisive about what I want, she makes an executive decision and always amazes me. I trust her & her artistry implicitly. My nails and cuticles have NEVER looked BETTER. My overlay is never too thick (I get overlay over my natural nails, as my natural nails are thin and break easily) and look perfect. She doesn't carve deep ruts out of my natural nails and never hurts me. What an asset to this establishment. I'll refer anyone to her and HIGHLY RECOMMEND her. If you've ever been skeptical of someone ruining your natural nails, hurting your fingers, leaving your nails crooked, humped over, too thick, being man-handled or whatever fears you have from a previous bad experience, Sydney will absolve all of those fears. She'll work her magic and you'll be more than pleased and also a returning customer.Read Less

First time here and I love it. I had Cindy do my nails and she was simply amazing. I typically do gel manis but this was my first time getting acrylic nails and she explained exactly what she was going to do and how everything works. She was very gentle with my nails since I have sensitive fingers/nail beds and she got the shape exactly how I wanted (I showed her a picture online of how I wanted my nails to look). I'm really picky with my nails and she was very attentive whenever I pointed out something I'd like her to correct even if it's the tiniest thing. She was incredibly sweet and even gave me $5 off for my first visit! She's very easy to talk to and gave me tips on how to make my polish last longer and cuticles healthy. I will definitely be returning here again and have Cindy do my touch ups and color changes! Read Less

Received very poor service.  I went here for a gel manicure  and pedicure a few weeks ago and was astonished at how hurriedly the techs rushed through everything.  It was like it was a race to see how fast they could get it done.  It felt nothing like the relaxing, enjoyable, pampering experiences I've had at at other south Arlington nail salons.  I didn't know whether this is how Hot Nails does their business, trying to get quantity of sales vs. quality of service, or if these nail techs were just in a hurry to get done and go home.  I decided this could have been a bad day for these techs, we all have bad days, and decided I'd give Hot Nails another opportunity.I went in this evening before 6:00pm.  They close at 7:00.  I let them know that I needed to have my gel nail polish removed, and I'd return for a manicure tomorrow when I had more time.  Now, even though I wasn't needing extensive services, I was still a paying customer. (Gel polish removal is $10.) However, I was not treated like one.  I was led to a nail station where I sat alone and waited for 15 minutes.  During this 15 minutes I watched 4 workers sit around chatting or playing on their phones.  I also watched customers who came in after me get greeted and assisted immediately.  I looked at the clock and decided I'd wait 2 more minutes before I walked out.  The manager happened to come by and I got eye contact with her to ask what the deal was.  She said to just stay seated that someone would be assisting me soon.  5 minutes later a man walked over and abruptly said, "Can I help you?!", with a tone that sounded agitated and put out.  "Yes sir.  I'm here to have my gel polish removed please.", I replied.  "You don't want manicure?!", he said, again in a tone that seemed almost disgusted that I would even dare to waste his time.  "I'm not going to get a manicure this evening but I do need my polish removed please."  He did remove my nail polish, but he also removed the top half of my nails.  The manner in which he aggressively and hurriedly took my gel polish off was something I've never ever experienced, after having received probably 3 dozen gel manicures in the past several years.  Basically he only left the acetone and foil wraps on my nails for less than a minute and used the abrasive nail file to saw off the polish.  I've had techs have to use the file on occasion with little stubborn pieces of gel polish that won't lift off after several minutes of being soaked in acetone, but this was different.  He wanted to get done as fast as he could with no regard for me or my nails.  I came in with strong healthy nails and left with thin, rough, damaged nails.  South Arlington has many many nail salons to choose from.  I will be visiting the competitors of Hot Nails from now on.  There is no reason to settle for this substandard service. Read Less

I'm new to the area and was looking for a great place to get my nails done. I'm thankful that the neighbors suggested me this place. The salon is clean and the staff is friendly. I have had both manis and pedis done here and my nails always come out looking great. They have a wide variety of colors to choose from, both gel and regular polishes. Though there are plenty of other nail shops located nearer to me, I have no problem driving out here as I know I will receive friendly service and my nails will look gorgeous! Read Less

I went in today for a fill. Got the worst service from my tech. Idk what his problem was but he was in a hurry and proceeded to cut me with the drill as he was removing my shallac from my nails. It hurt so bad, he didn't even apologized. He didn't offer me a band aid. Blood wouldn't stop. It even ran down my hand. He just wanted to continue to work. I finally yelled at him and told him to STOP! Then I wiped my bloody finger with the towel then he told me to STOP! finally he gave me a cotton ball with alcohol. Still the blood wouldn't stop then he put some super glue and it stopped. Then when it came time to pay. I asked him how much did I owe him, and he said $40.00 so I gave him two 20's he was looking at me as if I owed him a tip. I was like what? You said forty right? Yes ...I was like ok then. Well I was with my cousin and she was not gonna leave without letting the manger know. We told her and she was very upset. She was very nice and gave me a $20.00 gift card.  That's the only reason I gave two stars. Enter at own risk Read Less

Have been 2x's. Went back 2nd time because I liked their service however, that'll be my last. Nails were different shapes, some were square and some round. The lines of the French manicure were off and didn't match.. A new set was $45 and the refill barely 2 wks later was $45 ..that's too much for my pocket. Not a good experience ... Read Less

I had my nails done here yesterday and was really happy with the mani and pedi I got. I have gross feet and it was embarrassing but the woman who works there worked very hard to make them nice. I thought to write this because I got this done 2 weeks ago and there isn't even a chip out of the beautiful French manicure I got. I'm someone who types all day too, so that is surprising! Anyway this is a great place and there are a lot of options in this area, but I was very happy with the service and price. Read Less

Do NOT go to Hot Nails & Spa! I got gel nails and they were promised to last 2-3weeks and in less than a week they started to chip. I tried to get my nails re-done and midway through filing some of the polish off the tech and manager told me they would charge me FULL price. I left the salon to never return again. I try to give salons a fair chance by trying them out at least 3 times before giving them a rating. 1ST EXPERIENCE: A friend and I were getting pedicures and the tec...h's were so busy talking that she ran the water too hot to were it burned my friend. Not to mention shortly after that the tech cut her to were she started bleeding. 2ND EXPERIENCE: During an eyebrow wax the tech was very unprofessional - rude and uninterested in doing this task, inexperienced and rough. I tried to engage in small talk to brighten up what seemed to be a bad day for the tech and she blatantly ignored me. She proceeded by putting the wax on in a forceful manner and by the wax being so hot it caused bumps to surface that or either sanitation. When the tech finish waxing she didn't sanitize the area or give me a mirror to see the final results she shockingly left out of the room. After seeing how uneven my eyebrows were I had to go to Styles of India in Arlington which is across town (off of Collins) and i left with a happier experience. The 3RD EXPERIENCE was my gel nail experience. Each time I've gone to this salon I've experienced a different tech and the results were all the same BAD. The tech's are even aggressive when asking for payment as well, "YOU CAN PAY ME NOW?" as my nails were drying. After trying out their service three and having a bad experience I'm not willing to give them a fourth chance to screw things up. I wish I could post my nails on here so everyone could see how bad they actually look. Mehr anzeigen Read Less