My boyfriend and I walked into Natural Nails at around 4:30pm on a Saturday afternoon and to our surprise, we were the only customers in there. Natural Nails recently have new owners (Lynh & Mike). ... Read More
My boyfriend and I walked into Natural Nails at around 4:30pm on a Saturday afternoon and to our surprise, we were the only customers in there. Natural Nails recently have new owners (Lynh & Mike). When we walked in we were immediately greeted with a big hello and Lynh gave us a tour of the salon & what he envisioned for the future (coffee stand, computer area, etc). Lynh was a great host making sure his clients were taken care of. He mentioned if his employees are happy it will help make the clients happy. We came in for pedicures (menu in photos) - my boyfriend and I both got the #3 Elegance Relax which includes a shape, cut cuticles, polish, hot towels, hot paraffin wax, wax with hot stone & my choice of aroma therapy scent: Cuccio Honey, OPI Tea, OPI Coffee, OPI Tropical, OPI Papaya Pineapple & Cucumber - 45 minutes & over, leg message 15 minutes $45 - we didn't pick our aroma therapy scent. HIS: He was put with a lady (neither of us caught her name), she was sniffling but honestly, I think it was allergies - or at least hoped so. While she was doing my boyfriend's nails she didn't seem too thrilled to be there & she asked me at least 5 times if I wanted a manicure. I gave her the same answer "No, I can't have nail polish at this time - I'll come back when I can". My boyfriend and I both noticed that his pedicure was significantly shorter than mine even without the polish... He wasn't impressed with the message. Without asking the shape of toe nail she did an less than okay job with the pedicure but left with 3 cuts on his toes that bothered him the next day. She didn't inform him of the cuts either. - She tried to cut off every part possible of his nail, which lead to making it look like his 6 year old son cut them. HERS: I was put with Andy; he was very nice and pleasant and made conversation to both of us. He made our experience awesome. For my message, his hands had great pressure and he knew by my facial expressions or how I jerked back that something wasn't feeling good. He had great non-verbal social cues (Something some nail techs don't understand). He made sure the temperature of the water or the hot paraffin wax was to my liking. In the end, I got French Tips with a purple flower. They looked great! While I was still getting a pedicure my boyfriend's nail tech was the one who took my shellac off. While taking my polish off, she asked me again if I wanted a manicure. I gave her the same response as the first 5 times, "No, I can't have nail polish at this time - I'll come back when I can"Between my boyfriend and I, we tasted at least 6 different (2 white & 4 red) - they were all delicious. We felt like we were at a winery getting a pedicure!When another client came in the owners greeted her as they greeted us and offered her a beverage, after she got confortable they inquired about the TV volume in front of her. They strive to be classy & give back to the community (so far they have given back to Randall HS women basketball team as well as Martha's home)Every two weeks they have smaller raffles but when we went they were doing a raffle 1st place a 55" LG Smart TV + $100 cash - 2nd place $200 cash - 3rd place $100 gift card to the winner's favorite restaurant. The person who draws the winner is a random client. They pick the winner by whoever draws the highest card. If the highest card winner is over 21+ they get a bottle of wine, if they are under 21+ they get $20 cashPROS- offer beverages (coffee, soda, red & white wine)- 6 message chairs- Cleanliness is the #1 priority- English speaking only (unless important)- Nail techs have conversation with client & not each other- Variety of fine wine choices- Music - TV displayed to clients NOT nail techs- Have tablets client's children can play on while parent can relax & get services doneCONS- My boyfriend's nail tech (we gave her a 22% tip she didn't seemed impressed) Besides, my boyfriend's nail tech the experience was great and we will defiantly come back but not sure, about if the boyfriend and I can be done simultaneously as his nail tech didn't impress him what so ever. Read Less