Well as usual the owner of the place, don't know her name and after what happened today I really don't care, was combative. Anytime you try to tell her what you want, her answer is,"I am not there yet... Read More
Well as usual the owner of the place, don't know her name and after what happened today I really don't care, was combative. Anytime you try to tell her what you want, her answer is,"I am not there yet!" or "I know, I always do for you!" Well today was the day that I could NO longer keep quiet. When she put the oil on my nail and asked me to wash my hands, I looked down at my nails and I did NOT like the shape of them, so I politely asked her if she could please square them out just a tiny bit. When I say a tiny bit I mean it would have taken her 10 or less seconds per nail. He response was "it's too late". She told me that I had to wait until next time. I said okay and headed over to wash my hands. Half way there I thought, no, I am paying for this and I want her to fix them the way I want. So I head back to the table and ask her one more time to please fix them. I explained to her that everytime I try and tell her what I want, she rudely cuts me off and tells me she knows so I didn't say anything to her. Now I did ask her to leave my nails round the 1st time I came to her shop, but at this point this is my 4-5 time. I came in with them squared, I have gotten them squared the last few times I had been in there, so why did she make them rounder. She said, "I am done...I fixed the nail and you didn't like it so now you have to wait until next time to change it". I am like whoa whoa whoa whoa! I am paying for a service and tipping you WELL I might add (35%) and if you didn't know how I like my nails or are unsure of how I like my nails you should ask me or LISTEN to me when I talk to you about what I would like. So she pretty much REFUSED to fix my nails. I literally had to get the nail file MYSELF and fix it. I then ask her for a buffer. She says," what do you want!!" VERY RUDELY. I explained to her that I needed the buffer to soften the edges. Now we move on to the polish. She begins to polish my nails...in a dead silence. I was looking at my nails on the one hand as she polished the other hand. I noticed a small crack in my thumb nail, so I asked her, " is this a crack?" Again her responds is in a rude and snippy tone and she says," what do you want now?!?" I asked her again to please look at my nail to see if it's a crack. She says,"'you just asked me for a buffer now you want me to look to see if there is a crack?" Then I couldn't believe what she told me next!! She said," if it is a crack I am not going to fix it because I am already done with that step." My eyeballs almost popped out of my head when I heard her say that. I said what to you mean you won't fix it because you are already done with that step? I am sitting in your am chair to get a fill. If you would have looked at my nails closely while you were "doing that step" then you would have seen it and fixed it. I explained to her that I hadn't got up out of her chair or left the shop, so I should be able to get it at least looked at. So after all of that she STILL refused to look at it. I told her to please just finish polishing my nails so that I could get out of there ASAP!!! So as she starts on the other hand, I am looking up at the tv to try and clam down, but I happen to glance down at the hand she is currently working on and notice there is a big line scratched through the nail she just finished. So I pointed do to the nail with my other hand that was across the table (on my side) and showed her the nail. She has the odacity to tell me that I did it!!! I said are you crazy??!! You are holding my hand right now and just finished that nail, my other hand was NO WHERE NEAR THAR FINGER!!! She was sticking to her story. There were a few more things that happened but this is where I will end this story. I think enough has been said at this point.
So I Told her that she needs to LISTEN to her clients wants and needs EVERYTIME!!! TDon't cut them off...JUST LISTEN. When a client is paying YOU for a service just do as they ask and make them happy. This lady is a liar and thief!! She doesn't care about you...she just wants your money!! Read Less