My daughter and I arrived at 10:30 this morning for the same services, a gel mani & pedi. We were immediately seated in the pedicure chairs, as there was no one else waiting for services. The nail tec... Read More
My daughter and I arrived at 10:30 this morning for the same services, a gel mani & pedi. We were immediately seated in the pedicure chairs, as there was no one else waiting for services. The nail tech proceeded to do our pedicures. All of a sudden, my daughter was escorted by the nail tech to the nail chairs, in the middle of her pedicure. There was no explanation given. She then sat at the manicure station for 20 minutes, while the nail tech began working on another person who had just walked into the salon. While my nail tech proceeded to finish my pedicure and begin my manicure, my daughter still had not been tended to. Mind you, her toes were still not finished. I questioned what was going on, as we arrived together and were leaving together, and I was told that it would be just another 20 minutes. Just before my nail tech finished my manicure, another nail tech escorted my daughter back to the pedicure chairs, to finally start on her pedicure, and then her manicure.
We did not leave the nail salon until 1:15, 2 hours and 45 minutes after we had arrived.
4 or 5 people were worked on and finished while we were still there waiting.
Not to mention, the paint job somehow looked rushed and sloppy. Upon paying and leaving I expressed my displeasure with my services, to which a male nail tech informed me was “fine” and that I could take my money elsewhere. So I did.
Working in the hospitality industry, my daughter noted that a good business owner should never allow a customer to leave unhappy.
I will not be returning. Read Less