Terrible place. Maybe they can figure out haircut for men but for ladies... forget it.. basic layers haircut is a not something you should ask for. You get a straight line cut with a few shorter strands. Go to a decent salon... it's not worth the money. Read Less

Dick Martin did an amazing job on my hair tiday. He so friendly I walked in need a hair cut no appointment and they took care of me very nicely....I was so pleased-!Hair is so important is what make our personality and make us confident. Thank you Dick Martin!!! Read Less

Dick Martin is my hair stylist and does a wonderful job. He's very patient with me. I'm always satisfied when I get my hair done. He won't disappoint. I'm happy I know the owners as well. They are very upbeat and on time. Make your appointment today! ⭐️⭐️⭐️⭐️⭐️ Read Less

Kiva is Fantastic!!! I've lived in Nashville a few years now and have tried many salons...too many to list them all here. I read reviews and go online to do research. I have tried the most trendy Gulch hot spots and the highlights of Green Hills and Brentwood. All the efforts left me lacking in the quality I was accustomed to in California. Then one day while in Whole Foods, I saw a woman with the very hair style/cut/color that I thought I was going to have to fly back across the country to get. She told me that she had been going to Kiva for years. Well, I called that day and got an appointment with Jana. Once there, I discovered that it was also a spa. The spa manager, Lisa, was so helpful...it was like I had made a new friend. She set me up a massage appointment with Todd and a facial with Wendy. Everyone there is so friendly, I can honestly say that I have found a new home. My hair looks fantastic...compliments abound, even my husband who rarely comments on my hair said "You look great, whatever you did to your hair I love the way the highlights catch the sunlight." I also want to add that my massage with Todd was heavenly...goodbye stress and tight shoulders! And I received a super facial from Wendy. I have been going there for a couple of months now and honestly can not think of anything that has displeased me. It's all been so positive! ps...I have been considering extensions and while I was in the other day, I saw a hairdresser named Abby just finishing a client...very impressive! Perhaps that's next on my list. In addition, I bought some great things in there last week in their boutique...going clubbing downtown with friends tonight and I'm wearing my new tunic top, earrings and sporty little hat…fun stuff. I love this place. 5***** Read Less

I received a massage, mani, and pedi treatment for Mother's Day and enjoyed the experience.  Todd was great to focus on problem areas as requested, and was friendly, and professional.  The manicure and pedicure experiences were very positive as well. She took her time with my feet and hands, made recommendations for care tips, and was very personable.  This was a great afternoon and I would recommend it to friends! Read Less

My mom and I went to Kiva for a mother daughter spa date three days before my wedding! The spa is amazing. I had a full body facial and my mom had a facial. I had no complaints! It was so perfect and so relaxing. My mom loved her facial! Her only complaint was getting an extra charge for a brow tint which she never asked for. We also had spa manicures and pedicures. They were okay. Could've had better manicures and pedicures at a regular nail salon.Overall, great spa!!! We will be returning!!! Read Less

3.75Treat Yo'Se'f 2014!I needed to treat myself. I'd been working hard, running around and not paying attention to my greater good. I committed to taking a day just for myself: no emails, no phone calls, no people, and very little talking. I just wanted to get lost in me.*So, after doing some research, I decided a trip to Belle Meade was just what I needed to start the day off right. I walked in and got situated without issue. I was escorted to a back lounge to fill out paperwork and verify what I was in for. The room was under some slight construction and I could hear street noise. It's not a big deal but it wasn't the meadow oasis I was hoping for. After getting the paperwork squared away, I was given the lay of the land and how my day would work. I started my treating by taking a hot steam shower. It was fantastic. It was just me. The room wasn't too large but it was large enough. It had a locker for my street clothes, a comfy robe to slip in to, slippers, water, and privacy. After I got the handle (hyuck) on how to work the heat, I slid into blissful warmth, steam and quiet. I sweated out my impurities and made my way to first first treatment. I was getting a facial. I'd never had one before but I figured that there was no time like the present to keep a strong grip on my youthful glow. Black may not crack but I don't want it to crease/bend either. Wendy was my esthetician and she was wonderful. She slathered cream on my face, massage me, gave me all sorts of hot towels, lotioned me up, cleaned me out, and complimented me on how smooth and clean my face was/is. I've said time and again, if you compliment my pretty, I am all yours. I giggled knowingly and lay there for a second. I just wanted to keep taking in the relaxation. Facials are what's up. I'm a fan!Much too quickly, my time with Wendy was over and I was led to the lounge to wait for my next treatment. Between this and the back lounge is where Kiva loses the stars. The sitting area is mixed, male/female and while I waited in my robe, there was another, female, client waiting in her street clothes. Had I not been so relaxed (and without any ----s to give), I might have been uncomfortable. As it was, I sipped my water and tried to stay in the moment. If Kiva can fix this portion of the spa experience, I think there's little room for complaint. Before I could get too out of my zen, Iva came to scoop me up and start my massage. As I mentioned up top, before coming to Kiva, I was stressed, tense and overworked. Iva took fantastic care of me and really worked me out. She could feel my tension and which side of my body I favored so she worked hard at not only massaging it away but balancing me out as best she could. From head to toe, she made me feel like a new man. Why don't I get massages and facials more often? Once the next episode begins, this will change.I was beyond pleased with the quality of my services at Kiva. Wendy and Iva are not to be missed. At $150, the Kiva Escape (steam, facial and massage) is a terrific bargain and well worth the time/money expenditure. Again, change the lounge/sitting room experience and I think there's little with which to find fault.Kelly Taylor said it best; I choose me: youtube.com/watch?v=rGk9… Read Less

I went to Kiva for a tad bit of relaxation. I was really stressed out and I wanted to do something nice for me. If it sounds selfish, it totally was, but it was totally worth it.I went for the Kiva escape with was an herbal steam shower, facial, and massage for $150. I was there for over three hours, was taken very good care of, and I would say this was a great value. I really enjoyed the steam shower- not for the hot beautiful steam- but for the fact it forced me to be by myself, without TV, music or a cell phone. I could have stayed in there for a long time.The facial was relaxing and all the products smelled really good and I was glowing by the end of it. Todd went to work on my back (I have terrible shoulders) and after a ton of effort finally straightened me out. He is my hero.While Kiva isn't as "fancy" as some other west side spas, it provides excellent services with talented and friendly staff. Read Less

I am new to Nashville, and I recently tried Kiva Salon 2 seperate times. The first time I went to Kiva, I asked for highlights and I asked for my roots to be lifted. I stated I did not want my base broken. However, the sylist broke my base anyway. My hair was an orange color and looked horrible. The 2nd time I tried to get my hair colored there I tried a new person. This time I asked for highlights and low lights and told them I wanted the orange color out of my hair. The sylist was unable to do this and I left the salon with peices of orange still in my hair and my roots looking like I needed my hair colored. I have had horrible experiences at this salon and will not go back!Read Less

I was desperately needing a massage today and luckily stumbled upon Kiva. So thankful I did because I had the BEST MASSAGE OF MY LIFE. Iva Montgomery was my massage therapist and she is the nicest, sweetest, most thorough, isn't rushed, and was so kind to me. I will absolutely be going back and seeing her! Plus the spa has really cute boutique items- bonus perk. Read Less

I moved to Nashville about a year ago, and I actually chose this place because it was close to my apartment and had pretty good reviews. I have been extremely happy with my experiences there! I get my hair cut and colored here, and I have always left VERY pleased! I've always had good luck getting in when I need to, and the staff are very friendly and welcoming. I was going to Nicole at first, but she had to take off time for maternity leave. So, they switched me to Daleigh when they knew Nicole would be out. I was nervous at first switching after Nicole had gotten to know my hair and what I like, but I loved Daleigh just mas much!! Both of these ladies are GREAT with color and make sure to give you what you want. I haven't tried any of the spa services yet, but I would love to try them in the future. P.S. The prices are really good too! (A cut/color for me runs about $100-$115) Read Less

This place has it all!!  Love my stylist, Lauren - my color and highlights are so natural. The spa is wonderful.  Harmon and Angela are the best for facial's and waxing.  Todd is the absoslute best for a massage.  I travel coast to coast and cannot find a better facial or massage that compares to Kiva.  The boutique in the lobby is a sweet treasure and the staff is so friendly. Read Less

I was so excited to get my hair done here, but I had a really, really bad experience. I was new to Nashville, and I thought a place this fancy would be sure to do a good job on my fine blonde hair. Unfortunately, when I told the stylist working on me that I was a musician, she decided (WITHOUT TELLING OR ASKING ME) to "go in a different direction." As she put it. All I wanted was to continue with my current light blonde color that my stylist in L.A. had given. My stylist & I were in a happy long-term stylist relationship, but I had to leave CA for my career.  I miss you, Emily! :( I was vulnerable, and this biznatch took advantage!All of the sudden, I am looking at 1/2 inch dark blonde stripes (omg, how suburban) down the center of my head. She had done this late 90's dark stripe thing on me "Because you're a musician, so I figured you'd enjoy taking a risk."I have a mom-friend in Wisconsin who thinks she's still really hip who will not let go of the tiger-stripes. What the eff? Is this some redneck thing? Being 20 years behind the styles? BEYOTCH DID I TELL YOU I WANTED TO LOOK LIKE TONY THE TIGER?EFF to the uh, nooo.She then ARGUED with me, saying "Blondes are becoming more directional this fall... blah blah bs blah blah.... "I looked at her and said "Take. Those. Stripes. Out. NOW. Give me the color I asked for when I walked in here."Then she charged me about $118.00 or something. Like an IDIOT from the planet No Self-Esteem-ville, I paid it. The receptionist told me "Have a nice daaaeeeeeY" and I just glared at her. I see myself in Feria now. Get lots of compliments on it, too. I've given up on finding hairdresser love again. Sigh. Did you know Louis Licari, the famed colorist, recommends Feria as well? Good enough for me. No more trauma. So sad. Cause I was really wanting to like this place. I love going to salons, but there you go. Read Less

I have very fine, straight, thin hair. Finding someone to cut my hair is quite a struggle for me. If a stylist is too ambitious I walk out looking like I have no hair. I made 4 appointments at 4 other salons over the last few weeks and cancelled every one of them. Fear got to me. Seriously. If you have hair like mine you'd understand that. I was greeted by a friendly receptionist that called Tony on the phone and said he'd be right with me. I waited maybe 5 minutes. Tony introduced himself, talked to me about my hair, and showed me to the shampoo station. A nice woman about my age washed my hair and showed me back to Tony's station. That was a quick and good cut. While he was cutting my hair, he gave me several tips on how to achieve more volume and suggested a couple of products. NOT PUSHY- suggested. I bought both products, tipped the shampoo woman, paid Tony, added a tip for him, and left  happy. I like my cut and love the products.  I spent less than $200.00TOTAL. I was happy overall, but I'm still searching for my stylist. ( and very glad I don't have to wear a hat until my hair grows out.) overall...pretty satisfied. Read Less

I could not disagree more with Lucy KitKat. I had all of my wedding pampering done at Kiva and had a wonderful experience and my bridesmaids would agree. Lauren did my hair and it was exactly like I wanted because she listened to what I wanted. It looked great all day and night (about 10 hours!). Also, I was very pleased with my makeup that Donna and Nicole did. They were very professional and used wonderful products that made me look great on my wedding day. I would recommend that anyone use Kiva for their wedding or other special occasion. Lauren, Daleigh, Donna, and Nicole did a wonderful job and their experience really showed. Read Less

I am shocked at these bad reviews. I have been having my hair colored (all over color, highlighted/lowlighted) cut and chemically straightened (twice) at Kiva for over a year. I have always been 100% happy with my results. So have all of my friends. I go once a week (sometimes twice if I need a blow out for an event) and I have NEVER seen anyone leave unhappy. Everyone that works there is very kind and always has a smile on their face. Read Less

The sign for Kiva is pretty non descript, and it looks like it could be anything from a Mexican restaurant to, well, I guess a hair salon from the outside.  I went in for the blow out special where they have a banner advertising $35 for a shampoo and basic blowouts on  a walk in basis.  This kind of thing is really big in Miami (not that I'm THAT cosmopolitan, but was there recently on a trip and these salons were as popular as manicure joints), but this is the first one I've seen in NashVegas.Getting in on a Saturday was remarkably easy and the receptionist was very sweet.  i was sort of waiting for them to try to up-sell me/convince me that since I have crazy thick hair it wasn't really going to be $35.   While they offered additional flat ironing and circling, it wasn't at all pressure filled and I definitely got my money's worth.  You can get discounts if you book every week for a month but for folks like me who just need their hair to look normal fast and don't want to break their own arm blowing out their hair, this is the place is clean, friendly and a great deal. Especially if you don't tip.  I'm kidding.  I was just trying to see if you were going to read the whole review.  Tip them. Read Less

I made an appointment here on a whim during pregnancy, when my hair was looking more and more like a lion's mane every day. Don't get me wrong, I love big, fluffy hair, but I needed a cut.From a random list of hairdressers, I chose Jana, and when I went in for my appointment, I was pleasantly welcomed with smiles even though I'm sure I looked like crap. I went in feeling disheveled and frizzy, and she listened to my comments about what I wanted and.. gave it to me. I arrived with boring, single-length, frizzy, curly hair and exited with layered, bouncy, full, smooth, straight locks. Anyone can cut hair, but it takes a real hairstylist to listen to a customer and give her exactly what she wants, even if she can't express it in "industry" terms. I made another appointment on the spot and haven't been anywhere else since. I can't wait until I pop this baby out and can schedule myself a whole afternoon of relaxation, including an eyebrow wax and massage.. Then I'll write another review. Read Less

I have been going to Kiva (formally Illusions Day Spa) for years. I have never had a bad experience, the front desk staff is very friendly and cheerful. Angie is the best aesthetician! I went in yesterday with the worst neck strain, I had a massage from Todd and walked out feeling great! Read Less